Happened again yesterday. Was leaving the house, and I closed the lid to put it to hibernate. Came back and the fan was running at 100%, and it was locked up. Had to hold down the power button to...

I did reinstall the driver, but it was already the newest version. Also, it looked fine in the device manager prior to re-installing it. Odd how I only see this issue when it's left on, untouched...

Same thing happened last night. Left it on with a few MS Edge tabs open and woke up this AM with the fans running at 100%, black screen, and it being locked up. Had to hold down the power button...

Wow thanks for those details. I do use both Hyper-V and VMWare but they were not open last night when it froze. Same with OpenVPN. It's installed but wasn't in use when it occurred last.

The...

I need some help figuring out what's causing a sporadic crash on my Precision 5550. So far, it's happened about three times and oddly enough, there is not minidump created.

Basically what happens...

Mem diag came back clean. I wasn't aware it was still happening until last night so hence the delay.

Thanks. I'll see if I can get access to it tonight to run a mem diag and report back. The user is remote and in another timezone so it's hard to coordinate.

Model Samsung NP900x5t, Win 10 21H2

I don't usually work with Samsung machines but I did open Samsung update and compare the video drivers for both the Intel and Nvidia adapters and they were the...

He didn't have the folder checked but when I browsed to the WinSXS folder and right-clicked on it and went to properties > advanced, the box was checked off to have it indexed but that seems to be...

I ran the rebuild search index script, outlook was not listed under indexing options to I did a quick repair to get it back. Also, I unchecked the box for the .cpp extension as that was the...

Thanks! I'm going to try that .bat script today to rebuild and reset the index. I'll let you know how it goes.

I have a user we gave a new Dell Latitude to who has been complaining about Outlook instant search not working weekly and finally after looking at it a few times, I found some events in the event...

I have a machine that was blue screening so I went on site and installed Windows 10 21H2 from scratch on Feb 7th I used a freshly made USB stick, updated all the Dell drivers/BIOS/firmware and...

Actually it did fix the issue. The user replied to my ticket the next day that it was still happening and she wanted a new PC immediately. I said ok and she ordered a new one that just arrived today...

It worked for me

I just removed all Dell software and updated the IME driver remotely but after rebooting it seems like it crashed as it's been offline for 30 min so far. Not sure of they user is home but doesn't...

Thanks! I'll get that removed later today. Also I posted on another forum and someone pointed out there may be an issue with the IME driver or firmware so I'm going to try to update or remove and...

Just curious, can you highlight what in the logs is pointing to any Dell software?

I have a user that had a few BSOD’s happen yesterday but after remoting in and looking over the machine, I can seem to figure out what’s causing it.

It’s a Dell Inspiron running Win 10 1903...

Ah that was it. I added her machine specs.

Thanks I'll try those steps after hours one day this week.

As for udpating comptuer specs, when I click "My computer" there is not option for me to edit or change what is shown unless I am lookin...

I don't have an edit available there button but here are the specs....

Dell Optiplex 5040
CPU: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz
RAM: 8GB
Hard disk: Samsung Evo 150GB
GPU: Intel(R) HD...

How would I do that? This is a computer for a user of mine at a remote office, not my own machine.

Thanks I'll follow those steps. Can you tell if it's driver related by the ZIP I uploaded?

I did run sfc /scannow and it said errors were resolved but I only ran it once. I can pop into her machine again tonight and re-run it.