We started with a red background which was certainly not a Microsoft creation. I credit the expertise found here for allowing a non-geek to reach the point where an infection was removed (either in...

I haven't copied it electronically, but this is the full text in its latest version:

"The newest Windows feature update is here

"It's ready to install - with new features and apps, this one...

I followed the above instructions and deleted 16+ GB of data. Then was able to enter secure mode, where I used windows defender to identify and delete two trojans which had been present since May. ...

Will try. Don't know whether task manager will come up using alt/ctrl/delete on the keyboad during the update. I'll let you know.

When I turn on the computer either the W-10 update or the virus starts to run, displaying the message "do not turn off your computer" in a manner resembling a real update. I have to turn the power...

Can you or anyone suggest a way to remove the virus? Haven;t been able to enter safe mode. I did trya windows repair program called system restore, which failed at two restore points.

Thursday night a red box appeared on my computer screen. lt locked my computer, would not allow me to close it or remove it. It contained a text along the lines of "It's Here! The new update...