Thank you for trying to help. If anything I say sounds aggressive or such, it is because of frustration.
I downloaded Hard Disk Sentinel and had problem 6) cannot install software
I tried to create...

There are multiple related issues here. This is what I can't do on my PC with Windows 10 (Operating nicely for about a year);
1. Select a file by opening the Start tab
2. Right click on a pinned...