Understood.

Many thanks.

Many thanks for the responses, both.

Using a local account.

A couple of questions please:

I always thought a clean install removed all accounts, user data etc., and yet NavyLCDR you say...

Hi,

Mum cannot login to her laptop !!!

I upgraded the laptop to Win 10 Pro 64 bit as part of the free Win 10 rollout 2 years ago, creating an admin account for Mum.
There is also a standard...