Windows 10: Black Screen

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  1. Posts : 20,731
    windows 10 professional version 1607 build 14393.969 64 bit
       13 Dec 2017 #21

    Please update the system specs in the "My Computer" section:
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

    This was still in the logs after the crash dump test:
    Unknown USB Device (Device Descriptor Request Failed)	USB\VID_0000&PID_0002\6&24DB078F&0&4	43

    Reboot the computer
    Open device manager > click view > show hidden devices > expand all rows > check again to make sure that there are no longer any yellow triangles with black exclamation marks.
    Report finding into the thread.
      My ComputerSystem Spec

  2.    13 Dec 2017 #22

    Ok... I'll update the computer specs

    I went ahead and updated the BIOS with the same version which is the latest.

    I also verified in Device manager of any hidden devices , and the exclamtion point from that stand point is resolved.

    I did note that I have alot, ALOT of Generic Volume Shadow Copies..... issue?Click image for larger version. 

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      My ComputersSystem Spec

  3. Posts : 20,731
    windows 10 professional version 1607 build 14393.969 64 bit
       13 Dec 2017 #23

    Open administrative command prompt and type or copy and paste:
    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth
    3) chkdsk /scan
    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    5) Make sure that there is no over clocking while troubleshooting.
    6) To ensure that there are no improper bios settings please reset the bios.
    7) Sometimes there can be failure to boot after resetting the bios.
    8) So please make sure your files are backed up.
    9) Please make a backup image with Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Your Image is Everything
    Macrium Software | Macrium Reflect Free
    10) And please create a brand new restore point.
    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow
      My ComputerSystem Spec

  4.    14 Dec 2017 #24

    Microsoft Windows [Version 10.0.16299.125](c) 2017 Microsoft Corporation. All rights reserved.C:\Windows\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\Windows\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.16299.15Image Version: 10.0.16299.125[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\Windows\system32> chkdsk /scanThe type of the file system is NTFS.Stage 1: Examining basic file system structure ... 295680 file records processed.File verification completed. 6113 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 284 reparse records processed. 383596 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. 284 reparse records processed.Stage 3: Examining security descriptors ...Security descriptor verification completed. 43959 data files processed.CHKDSK is verifying Usn Journal... 39004968 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 233850879 KB total disk space. 84481424 KB in 235633 files. 144996 KB in 43960 indexes. 0 KB in bad sectors. 410355 KB in use by the system. 65536 KB occupied by the log file. 148814104 KB available on disk. 4096 bytes in each allocation unit. 58462719 total allocation units on disk. 37203526 allocation units available on disk.C:\Windows\system32>
      My ComputersSystem Spec

  5.    14 Dec 2017 #25

    is that the information that you were requesting?
      My ComputersSystem Spec

  6.    14 Dec 2017 #26

    ChadBonk said: View Post
    Attachment 168069

    I think I followed that to what you requested sir. Thats the only yellow Exclamation that I found.... I've had that for about 1 month now or so. I can't seem to narrow it down
    I had the same yesterday, tried updating the driver gave device not found, I noticed at the same time that my Bluetooth had disappeared from Device manager so tried updating/installing those drivers with the same message that device not found. I restored an image & all is fine. The only thing I did yesterday prior was to install Realtek audio drivers but can’t see how these would affect BT. Drivers from MS via the thread on here.
      My ComputerSystem Spec

  7.    14 Dec 2017 #27

    So.... upon resetting the BIOS,... I did get a BSOD. What was the process that I was to follow in order to get you the info that you needed in a crash
      My ComputersSystem Spec

  8. Posts : 20,731
    windows 10 professional version 1607 build 14393.969 64 bit
       14 Dec 2017 #28

    The scannow, restorehealth, and scan were all without problems.
    Whenever you have a BSOD please run the DM log collector and then post a zip into the thread for troubleshooting:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec

  9.   My ComputersSystem Spec

  10.    14 Dec 2017 #30

    the BSOD happened about an hour or two ago... so i hope that any information is still contained within that zip file for you! Thank you so much for all of your swift responses and help btw! Much MUCH appreciated!
      My ComputersSystem Spec

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