Windows 10: Greyed-out Diagnostics data / red "Some settings are..." Solved

  1. Posts : 13
    Windows 10 1709 build 1622.15
       01 Dec 2017 #1

    Greyed-out Diagnostics data / red "Some settings are..."

    Hi, Shawn! This is driving me nuts @ 3AM. I'd updated my x64 Win 10 to the 1709 fall update, and it started having problems I couldn't fix, so did an in-place of that ISO over it, and it's working fine except for what looks like WinUpdate-caused policy trouble. I'd set it to defer updating, can't get that reset, and don't see any "defer" entry now.

    1. Windows Update has the red "Some settings are managed..." blurb on open. I can only enter Advanced once per session (after which it greys out as inaccessible), and if I click on the "Give me updates for other Microsoft Products" box the first time, it turns grey, not get a check, and I can't exit the screen with the back arrow, only by clicking the close box. Before trying to exit, the "Choose when updates are installed" only gives "Semi-annual channel". Looking at the "View configured update policies" screen, it says that "Allow updates to be downloaded automatically..." has been set, but I don't see it set in the group policy editor (everything's "not configured," but in Registry HKLM | S | M | PolicyManager | current | device | Update | AllowAutoUpdate = 2. I can't find documentation for what other values could be put there.

    2. In Settings | Privacy | Feedback & Diagnostics, the Diagnostic Data area is greyed, so I can't select Full (Basic is force, and Enhanced is absent).

    After the in-place, I had Windows Update problems to begin with, and Defender wouldn't update its anti-malware pattern, but the latter seems to work fine now, and guess I won't see any WUs 'til Dec. 11. How can I reset WU to the default settings, which I think'll fix #1. I think #2 might be related. Or, are there some policy settings I've overlooked, OR am I looking at a nasty bug in the fall release? I know how to get at stuff with Regedit, of course, so suggestions of hacking in there are welcome. I can send screen clips of anything you might want to see. Thanks for your input.
      My ComputersSystem Spec

  2. Posts : 13
    Windows 10 1709 build 1622.15
    Thread Starter
       01 Dec 2017 #2

    BTW, due to telemetry paranoia, I had AllowTelemetry entries in the Registry set to 0. They're all back to 1 now. My only disabled services are Remote Registry, Routing and Remote Access, and Smart Card (don't have one). Here's a clip of the Update key in Policy Manager\current\device:
    Click image for larger version. 

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      My ComputersSystem Spec

  3. Posts : 13
    Windows 10 1709 build 1622.15
    Thread Starter
       05 Dec 2017 #3

    I finally solved this, with the new Windows Update Troubleshooter downloaded from MS. First I reverted my system to an image from November 25, and ran the troubleshooter. It's deceptive, for it said “Checking for pending restart” and seemed to freeze, but I saw that the HDD LED was flashing furiously, so decided to got to bed and let it run overnight, and in the morning it reported that there were pending updates. I rebooted and ran WU, which flawlessly updated everything. The grey “Advanced | Give me updates for other Microsoft products when I update Windows” turned blue with a white check mark, and the greyed-out Pause Updates is back to normal. Whatever was damaged seems to have been repaired completely. I see no strange behavior in any of the Windows Update areas. So, I ran backup to create a new image to fall back on, if something clobbers WU again.
      My ComputersSystem Spec


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