Windows 10: Random Freezing from hardware error, event name LiveKernelEvent

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  1.    27 Nov 2017 #1

    Random Freezing from hardware error, event name LiveKernelEvent


    Hello everybody, I hope this is the correct category for posting my problem, in case not, please redirect me to the right place!

    Since a few days, I keep on experiencing computer freezing a few minutes after start up. In the first place, I thought this was related to a faulty driver (wireless network adapter + bluetooth) that after each reboot appeared to have been disabled.
    However, after having re-installed the driver a couple of times, this issue has stopped but the freezing is still happening. I tried stress-testing all drivers through the PC producer utilities (DELL, SupportAssist) but with no success.

    Since no dump file is produced, I checked the Reliability Monitor utility to look up for the faulty event

    Here's a cursory translation of the problem report (from Italian):
    Origin
    Windows

    Summary
    Hardware error

    Date
    ‎27/‎11/‎2017 14:45

    Status
    Report not sent

    Description
    There was a problem with the hardware that prevents Windows from working properly.

    Problem signature
    Problem event name: LiveKernelEvent
    Code: 141
    Parameter 1: ffffde8cafcb04a0
    Parameter 2: fffff80fd7d62410
    Parameter 3: 0
    Parameter 4: 3fd8
    Operative System version: 10_0_16299
    Service Pack: 0_0
    Product: 768_1
    OS version: 10.0.16299.2.0.0.768.101
    Local settings ID: 1040



    It appears that the problem is in some piece of hardware, but despite this information I am not able to find the culprit

    Can anyone hint me at how to find a solution to this? Thank you very much for any help!

    I have a laptop DELL Inspiron 17R 5737 (2013), Windows 10 Home 64-bit
    Random Freezing from hardware error, event name LiveKernelEvent Attached Files
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 10,584
    Windows 10 Pro x64 Build 1803
       28 Nov 2017 #2

    According to your event log there is this event within seconds of the time provided.

    Il driver video igfx ha smesso di rispondere ed stato correttamente ripristinato.

    Translated The igfx video driver has stopped responding and has been properly restored.

    See you have AMD and Intel and I believe this is associated with Intel. Look for a new or OLDER driver if this just started.

    Looks like you have Razor gear as well, I would update those drivers as they are listed at start of log back early November.

    Additional right in there the Dell Support Assist is started. Not sure what laptop came with, 7, 8 or 10. If it wasn't 10 I don't this this is provided any benefit and may be trying to install something. Disable, monitor and decide.


    Ken
      My ComputerSystem Spec


  3. Posts : 20,805
    windows 10 professional version 1607 build 14393.969 64 bit
       29 Nov 2017 #3

    The logs cannot be scanned or read.
    Please repost the zip using English as the default language so the files can be troubleshooted.
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials

    There were BSOD earlier in November.
      My ComputerSystem Spec

  4.    04 Dec 2017 #4

    Jinglestar


    Thank you Ken, thank you zbook,
    I attach here a zip in English. The issue with the network adapter has showed up again, with the driver being disabled and becoming hidden. I haven't tried reinstalling the Intel Graphics driver yet, will try now.

    Please let me know if you find any info in the log files

    DOLCO-04_12_2017__14022,76.zip
      My ComputerSystem Spec


  5. Posts : 20,805
    windows 10 professional version 1607 build 14393.969 64 bit
       04 Dec 2017 #5

    Open administrative command prompt and type or copy and paste:
    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth
    3) chkdsk /scan
    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    5) The zip was empty. Please re-run the DM log collector (give it lots of time to load and complete) > post a new zip:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec

  6.    04 Dec 2017 #6

    Here they are, don't know why the previous analysis produced an empty zip...
    Microsoft Windows [Version 10.0.16299.19]
    (c) 2017 Microsoft Corporation. All rights reserved.


    C:\WINDOWS\system32>sfc /scannow


    Beginning system scan. This process will take some time.


    Beginning verification phase of system scan.
    Verification 100% complete.


    Windows Resource Protection did not find any integrity violations.


    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth


    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15


    Image Version: 10.0.16299.19


    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.


    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is OS.


    Stage 1: Examining basic file system structure ...
    1071616 file records processed.
    File verification completed.
    5688 large file records processed.
    0 bad file records processed.


    Stage 2: Examining file name linkage ...
    16263 reparse records processed.
    1259372 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    16263 reparse records processed.


    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    93879 data files processed.
    CHKDSK is verifying Usn Journal...
    39180824 USN bytes processed.
    Usn Journal verification completed.


    Windows has scanned the file system and found no problems.
    No further action is required.


    966430093 KB total disk space.
    436861620 KB in 796622 files.
    389308 KB in 93880 indexes.
    0 KB in bad sectors.
    1403061 KB in use by the system.
    65536 KB occupied by the log file.
    527776104 KB available on disk.


    4096 bytes in each allocation unit.
    241607523 total allocation units on disk.
    131944026 allocation units available on disk.
    Random Freezing from hardware error, event name LiveKernelEvent Attached Files
      My ComputerSystem Spec


  7. Posts : 20,805
    windows 10 professional version 1607 build 14393.969 64 bit
       04 Dec 2017 #7

    There were some files that were blank.
    Others were in a foreign language and could not be scanned or read.

    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials

    Change the default language to English, re-run the DM log collector and post a new zip for troubleshooting.

    BSOD - Posting Instructions - Windows 10 Forums

    Open administrative command prompt and copy and paste this whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    Use one drive or drop box to post the files into the thread.

    Open file explorer > this PC > C: > in the right upper corner type: C:\windows\memory.dmp > post the file into the thread using a one drive or drop box share link.
      My ComputerSystem Spec

  8.    05 Dec 2017 #8

    Dropbox - TenForums

    unfortunately there is no memory.dmp file

    I also followed all the steps in the guide to change language, but the output is how you see it, should I leave English as the only language, and remove the original one?
    DOLCO-05_12_2017_190924,74.zip 100%x
    Random Freezing from hardware error, event name LiveKernelEvent Attached Files
      My ComputerSystem Spec


  9. Posts : 20,805
    windows 10 professional version 1607 build 14393.969 64 bit
       05 Dec 2017 #9

    Open administrative command prompt and copy and paste:

    type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"zip Genuine.txt (u find it on Desktop) and send it to me via private message. Don't upload it to the forum.
      My ComputerSystem Spec


  10. Posts : 20,805
    windows 10 professional version 1607 build 14393.969 64 bit
       06 Dec 2017 #10

    1) In the left lower corner search type system > open system control panel > on the left pane click advanced system settings > on the advanced tab under startup and recovery click settings > post an image into the thread

    2) In the left lower corner type clean > open disk cleanup > scroll up and down and post images into the thread

    3) If Ccleaner is used > click windows tab > scroll down to system and advanced > post an image into the thread

    4) If any other cleaning software is used please post that into the thread.

    5) In the left lower corner search type winver > post an image into the thread

    6) See if you can change the default language to English:
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
    If possible rerun the DM log collector with English as the default language and post a zip into the thread.

    7) Open administrative command prompt and copy and paste this whole command: (A folder will appear on the desktop > zip and paste into the thread)

    md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"&net start > "%USERPROFILE%\Desktop\CollectedFiles\services.txt"&sc query type= driver state= all > "%USERPROFILE%\Desktop\CollectedFiles\driver_status.txt"&sc query type= service state= inactive > "%USERPROFILE%\Desktop\CollectedFiles\inactive_services_status.txt"&sc query type= service state= all > "%USERPROFILE%\Desktop\CollectedFiles\all_services_status.txt"&REM wmic service list full /format:htable >%USERPROFILE%\Desktop\CollectedFiles\service.html&REM wmic /output:%USERPROFILE%\Desktop\CollectedFiles\nics.html nicconfig list /format:hform

    Last edited by zbook; 06 Dec 2017 at 06:02.
      My ComputerSystem Spec


 
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