Windows 10: Random Freezing from hardware error, event name LiveKernelEvent

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  1.    16 Dec 2017 #21

    7) (from previous post):
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ID:	168393Attachment 168351

    1-3)
    Attachment 168352
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    4)
    CollectedFiles.zip

    one file was not saved:
    C:\WINDOWS\minidump\121517-38718-01.dmpC:\WINDOWS\minidump\121617-47218-01.dmpThe process cannot access the file because it is being used by another process.
    5) there are no rows with icons that have yellow triangles and/or black exclamation marks
      My ComputerSystem Spec

  2.    16 Dec 2017 #22

    This is what WhoCrashed says about the dmp file that could not be read:


    On Sat 16/12/2017 00:57:57 GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\121617-47218-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x168FD6)
    Bugcheck code: 0x1000009F (0x4, 0x12C, 0xFFFFC60408B51700, 0xFFFFFB810A237910)
    Error: CUSTOM_ERROR
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

    On Sat 16/12/2017 00:57:57 GMT your computer crashed
    crash dump file: C:\WINDOWS\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0x9F (0x4, 0x12C, 0xFFFFC60408B51700, 0xFFFFFB810A237910)
    Error: DRIVER_POWER_STATE_FAILURE
    Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
      My ComputerSystem Spec


  3. Posts : 14,238
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Dec 2017 #23

    1) Create a brand new restore point
    2) Backup all files
    3) Create a backup image using Macrium:
    Macrium Software | Macrium Reflect Free
    3) Place the backup image onto another drive or into the cloud
    4) Find a flash drive that you can format (the iso is approximately 4 GB))
    5) Create a bootable Windows 10 iso:
    Download Windows 10

    6) The log files are in a foreign language and can not be scanned or read.
    When Windows was installed what was the primary language?
    7) Are you able to perform a clean install to improve the troubleshooting?


    8) Run Sea tools for windows on your drive using SMART, short and long generic tests:
    When the tests have completed post an image into the thread:
    Take Screenshot in Windows 10 General Tips Tutorials

    How to use SeaTools for Windows
    http://www.seagate.com/support/downl...ls-win-master/
    How to use SeaTools for Windows
    http://www.seagate.com/support/downloads/seatools/

    9) Read these links on Windows driver verifier and learn the multiple methods to turn off the tool using the windows advanced troubleshooting menu.
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
    Enable and Disable Driver Verifier in Windows 10 Performance Maintenance Tutorials
      My ComputerSystem Spec


 
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