Windows 10: Random Freezing from hardware error, event name LiveKernelEvent

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  1.    06 Dec 2017 #11

    1-5) here are two captions (I do not use any other cleaning software, just used malwarebytes long time ago)
    Click image for larger version. 

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    Click image for larger version. 

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    6) As I wrote, I already followed the instructions in the linked post, should I remove all other languages? I don't know what else to do...
    7) Here the collected files

    thank you again for all this...
    Random Freezing from hardware error, event name LiveKernelEvent Attached Files
      My ComputerSystem Spec


  2. Posts : 17,810
    windows 10 professional version 1607 build 14393.969 64 bit
       06 Dec 2017 #12

    For startup and recovery > settings: un-check automatic restart
    This will allow you to view the BSOD windows where it will display the bugcheck and may display the misbehaving driver. If you see the misbehaving driver it will be in the form *.sys. And if you see it post it into the thread.

    For Ccleaner un-check boxes for memory dumps and windows log files
      My ComputerSystem Spec


  3. Posts : 17,810
    windows 10 professional version 1607 build 14393.969 64 bit
       07 Dec 2017 #13

    Open administrative command prompt and type or copy and paste:

    Lpksetup /u

    When this has completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
      My ComputerSystem Spec

  4.    14 Dec 2017 #14

    Have you checked for Dump files in the Windows\LiveKernelReports folder?

    At one time, folks with the Killer Wireless were getting Blue Screens from an old install of that software.
      My ComputerSystem Spec

  5.    14 Dec 2017 #15

    I checked into the LiveKernelReports as Saltgrass suggested, and I found the same problem reported by Caledon Ken, plus other dump files. I attach all the reports here.
    The thing I don't understand is that the issue reported relates to the Intel Graphics Kernel Mode driver Igdkmd64.sys, but it is always the wireless network adapter that gets disabled after each freeze (which I manage to restore through chkdsk /f, but that's really annoying).

    I will try to fix this Igdkmd64.sys thing even though I am not entirely sure how...

    LiveKernelReports.txt
      My ComputerSystem Spec


  6. Posts : 17,810
    windows 10 professional version 1607 build 14393.969 64 bit
       14 Dec 2017 #16

    Run the DM log collector and post a zip in the thread:

    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
    BSOD - Posting Instructions - Windows 10 Forums

    Find and post into the thread the memory dump file:
    %SystemRoot%\MEMORY.DMP or C:\Windows\MEMORY.DMP
    Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results > post into the thread using a one drive or drop box share link.
      My ComputerSystem Spec

  7.    15 Dec 2017 #17

    dear zbook,
    the is no MEMORY.DMP, nor minidumps either, there are only the dmp files in the LiveKernelReports that Saltgrass mentioned.
    I also tried to uninstall Italian, but even after changing all settings (even date and format) from both Control Panel/Language/Advanced Settings and Settings/Region and Language, and even having Italian typing uninstalled, I cannot remove Italian completely.
    If I try to uninstall the display language I can only uninstall English, since Italian "is the system languae (default language of the user interface)"... so I have no idea how to upload a Log report completely in English
      My ComputerSystem Spec


  • Posts : 17,810
    windows 10 professional version 1607 build 14393.969 64 bit
       15 Dec 2017 #18

    1) Download and install:
    http://www.resplendence.com/whocrashed
    2) Above analyze click on tools > crash dump test > type: ACCEPT
    3) Click Analyze > look for dead or deaddead
    4) Post the results into the thread.
    5) After the above steps run the DM log collector:
    BSOD - Posting Instructions - Windows 10 Forums

    6) Please indicate the progress with the steps in posts 12 and 13.

    7) Run HDTune: http://www.hdtune.com/
    to check the health,
    scan for errors, no quick scan but full scan
    run a benchmark.
    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 General Tips Tutorials
    Last edited by zbook; 15 Dec 2017 at 05:33.
      My ComputerSystem Spec

  •    15 Dec 2017 #19

    1-4)
    Crash dump directory: C:\WINDOWS\Minidump


    Crash dumps are enabled on your computer.

    You have performed a crash dump test. The test succeeded and the crash dump file was properly written out.

    On Fri 15/12/2017 11:00:21 GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\121517-38718-01.dmp
    This was probably caused by the following module: Unknown ()
    Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
    Error: CUSTOM_ERROR
    A third party driver was identified as the probable root cause of this system error.
    Google query: CUSTOM_ERROR



    On Fri 15/12/2017 10:58:33 GMT your computer crashed
    crash dump file: C:\WINDOWS\memory.dmp
    This was probably caused by the following module: rspcrash64.sys (rspCrash64+0x108B)
    Bugcheck code: 0xDEADDEAD (0x0, 0x0, 0x19AE2C3D, 0x3C2A58ED)
    Error: MANUALLY_INITIATED_CRASH1
    file path: C:\WINDOWS\system32\drivers\rspcrash64.sys
    product: WhoCrashed
    company: Resplendence Software Projects Sp.
    description: Resplendence WhoCrashed Crash Dump Test
    Bug check description: This indicates that the user deliberately initiated a crash dump from either the kernel debugger or the keyboard.
    This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.




    5)DOLCO-15_12_2017_120921_91.zip


    6A)I have un-checked automatic restart
    6B)Lpksetup /u : see previous post: I can only uninstall English but not Italian (I get the message: The language can't be selected because it is the system language (default language of the user interface). )


    I'll do 7) and post soon
      My ComputerSystem Spec


  • Posts : 17,810
    windows 10 professional version 1607 build 14393.969 64 bit
       15 Dec 2017 #20

    Operating System: Windows 10 Home 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)
    Language: English (Regional Setting: English)

    For these commands please use a camera or smart phone camera to take a picture and post the image into the thread:

    1) open administrative command prompt and copy and paste these commands:
    2) sfc /scannow
    3) Lpksetup /u

    Take a picture of the above result and post into the thread.

    4) Copy and paste this whole command. It will post to the desktop. Please zip or post a share link into the thread:

    md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"&net start > "%USERPROFILE%\Desktop\CollectedFiles\services.txt"&sc query type= driver state= all > "%USERPROFILE%\Desktop\CollectedFiles\driver_status.txt"&sc query type= service state= inactive > "%USERPROFILE%\Desktop\CollectedFiles\inactive_services_status.txt"&sc query type= service state= all > "%USERPROFILE%\Desktop\CollectedFiles\all_services_status.txt"&REM wmic service list full /format:htable >%USERPROFILE%\Desktop\CollectedFiles\service.html&REM wmic /output:%USERPROFILE%\Desktop\CollectedFiles\nics.html nicconfig list /format:hform

    5) open device manager > click view > show hidden devices > expand all rows > post images into the thread for any rows with icons that have yellow triangles and black exclamation marks

    Code:
    14/11/2017 18:42    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Non disponibile
    Cab Id: 0
    
    Problem signature:
    P1: 1000009f
    P2: 4
    P3: 12c
    P4: ffff9f8643160040
    P5: fffff8005625b910
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\111417-40656-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-495375-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C45.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C56.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4CA5.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000009f_f4a5868d7af9bf815acf193339ee0947d937dc5_00000000_cab_1a345986
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 61743be8-b755-436d-bcaf-002de178303c
    Report Status: 2049
    Hashed bucket:14/11/2017 09:40    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Non disponibile
    Cab Id: 0
    
    Problem signature:
    P1: 1000009f
    P2: 4
    P3: 12c
    P4: ffff9f8643160040
    P5: fffff8005625b910
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\111417-40656-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-495375-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C45.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4C56.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4CA5.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1000009f_f4a5868d7af9bf815acf193339ee0947d937dc5_00000000_039c4cb1
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 61743be8-b755-436d-bcaf-002de178303c
    Report Status: 4
    Hashed bucket:
    11/12/2017 23:00    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1000009f
    P2: 4
    P3: 12c
    P4: ffffae81ace57700
    P5: ffffee8342437910
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121117-38640-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-530093-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCABB.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCBA5.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCBC6.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000009f_9bb3a9483d16c5836556f8a488d432e437a09f3e_00000000_cab_1348ce36
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 9691d7ca-9383-4896-aa6f-0a5cec220944
    Report Status: 2049
    Hashed bucket:
    11/12/2017 23:00    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 1000009f
    P2: 4
    P3: 12c
    P4: ffffae81ace57700
    P5: ffffee8342437910
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121117-38640-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-530093-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCABB.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCBA5.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCBC6.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1000009f_9bb3a9483d16c5836556f8a488d432e437a09f3e_00000000_0384cbf4
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 9691d7ca-9383-4896-aa6f-0a5cec220944
    Report Status: 4
    Hashed bucket:
    15/12/2017 11:09    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: deaddead
    P2: 0
    P3: 0
    P4: 19ae2c3d
    P5: 3c2a58ed
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121517-38718-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-539421-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4B65.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4B67.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4BB6.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_deaddead_da47481e66bb18cb05934cb7725cb69449748_00000000_cab_30d55680
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: d2710c21-1ebd-46d7-a487-128dd692eefd
    Report Status: 2049
    Hashed bucket:
    15/12/2017 11:09    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: deaddead
    P2: 0
    P3: 0
    P4: 19ae2c3d
    P5: 3c2a58ed
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121517-38718-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-539421-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4B65.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4B67.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4BB6.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_deaddead_da47481e66bb18cb05934cb7725cb69449748_00000000_03a94bb3
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: d2710c21-1ebd-46d7-a487-128dd692eefd
    Report Status: 4
    Hashed bucket:
    09/12/2017 23:46    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: ef
    P2: ffff8a027a8365c0
    P3: 0
    P4: 0
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121017-39546-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-684765-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER22C5.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2353.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2383.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_ef_4e85388945c173b196ac41c771b83a4aeb7c943_00000000_cab_22372b9e
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 4dde555b-9e99-4859-a07b-3e3d23f312c0
    Report Status: 2049
    Hashed bucket:
    09/12/2017 23:46    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: ef
    P2: ffff8a027a8365c0
    P3: 0
    P4: 0
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\121017-39546-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-684765-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER22C5.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2353.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2383.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_ef_4e85388945c173b196ac41c771b83a4aeb7c943_00000000_03872380
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 4dde555b-9e99-4859-a07b-3e3d23f312c0
    Report Status: 4
    Hashed bucket:
      My ComputerSystem Spec


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