Crash Errors

EQueens123 · 21 Nov 2017

Hello, I am new here - I am doing an update for Windows 10.

I have used ReImage and the following has shown:

- Cypress Track Pad has crashed
- Microsoft - immerserv - shell has crashed

I have installed all of the driver updates and new drivers from the Dell Driver & Downloads site.

Can someone please let me know what the two crashes are. I am able to use the Laptop with no problems, or
at least no problems before I did all the updating - here's hoping no problems will continue.

dalchina · 22 Nov 2017

Hi, unless there is a particular problem you need to solve, you should not trouble to try to update your basic drivers manually.

Where did you get your drivers from? What is the URL?

Dell Driver & Downloads site.

There are sites that seem to be manufacturer sites for drivers when you search for them.

What exactly did you update? The drivers as you say... did you also do a Windows update or an upgrade?
Can you list the updates you made?

Please post a screenshot of your Update History.

To clarify: Have you
- upgraded Win 10 to the latest build?
- upgraded to Win 10 for the first time?

I would uninstall the TrackPad driver, reboot and let Windows reinstall it.
Or, if you can roll back the driver and know the previous version was ok, you could try that.

Please complete your system specs to include your disk(s).
By way of routine checks:
Download and run Hard Disk Sentinel (trial) and post a screenshot.
To post a screenshot please use the Insert Image icon above your post to the left of the video icon. Then Browse to your image, select it and upload it. E.g. png, jpg. Thanks.

For more guidance
Take Screenshot in Windows 10 General Tips Tutorials
How to Upload and Post Screenshots and Files at Ten Forums Tutorials

From an admin command prompt run
SFC /SCANNOW
and post the result (the summary, not the whole log)

immersive shell crashed

- was that a BSOD? If so, your post needs to be referred to the BSOD section of the forum.

Thanks.

EQueens123 · 22 Nov 2017

I am using a differant computer to post (a Mac actually). I went to the Dell site>drivers&downloads>Drive Doctor>, I did a scan and it showed me 5 drivers that require updates - I went ahead and paid for 1-year and it gave me the updates for the drivers.

I have been using Windows 10 Home Edition for over a year, an update keeps coming up atomatically telling me I need security updates before I can get the Windows update - then the download starts, I'm not sure if it's downloading security updates or Windows updates - in any case after the download the install begins but never finishes - I get a message that - "unable to configure for update" I have no idea what it means. I have ran Re-image several times and it shows nothing wrong.

dalchina · 22 Nov 2017

I went ahead and paid for 1-year a

-that's not an official DELL site, is it? Drivers from manufacturers are available for free download. However, they may well not be available for Win 10 if the PC is older.
What's the URL? (Internet address)

Please follow the instructions I've already given for starters to establish a base line. Thanks.

EQueens123 · 22 Nov 2017

Here is the URL for the drivers Driver Doctor - Download Device Drivers | Update Drivers and Fix Driver Problems, this was a link in the Dell site on the page that showed all the different drivers. I have run the Hard Disk Sentinal and the report shows "Perfect, no action required". The Windows 10 Assistant t window keeps popping up and is running in the background. I am now posting from the Dell Laptop. I'm not sure how to find out which drivers were updated.

EQueens123 · 22 Nov 2017

I am now in the Dell Support site Support for Inspiron 15 M5010 | System configuration | Dell US

and I'm using the Diagnostic tool. I'm also going to try the System Configuration tool. I do that the drivers are for BIOS, Windows 7, 64-bit, & Windows Vista, 64-bit. Nothing for Windows 10. I've been searching for the Dell site I found last night that had the DriverDr link.

EQueens123 · 22 Nov 2017

This is the site that I got the DriverDr link from: Dell Inspiron Drivers Download and Update for Windows 10, 8, 7, XP and Vista, I realize now that this is not an official Dell site. I was using the Dell Laptop, it was very late at night/early morning and I was a bit frustrated - so I apparently screwed up.

I did go the Official Dell site and used the diagnostic toll - it said every think was good.

EQueens123 · 22 Nov 2017

I have downloaded the https://www.microsoft.com/en-ca/soft...load/windows10 onto a USB Flashdrive and am doing an install from the Flashdrive. I have uninstalled the printer software and disconnected the printer Ethernet cable. I also went to the Dell Support Site and ran diagnostics it gave me a Windows Trouble Wiz which found something with the Dell HD that was corrected. The Green Update screen is now up to 45% and going ------ here's hoping!!! I'm have no idea why the underline is happening, I've tried highliting and clicking underline, but it remains. Well that hope just got lost, the white rectangular screen again with "Windows could not configure one or more system componants" it does not say what the system components are.

EQueens123 · 22 Nov 2017

And now once again: Restoring your previous version of Windows (10). Talking about frustrating - UGH!!

dalchina · 23 Nov 2017

I think you should consider a clean install. Download the latest Win 10 iso and create a bootable disk.
Tutorials in the tutorial section explain how to do both if you need guidance.

Do you have backups? Would a clean install be an acceptable way to go?
I don't want to try to hit a moving target.