Windows 10: Crash Errors

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  1. Posts : 17,773
    windows 10 professional version 1607 build 14393.969 64 bit
       23 Nov 2017 #11

    It is highly recommended that all drivers are installed from the Dell website. Second choice for drivers if they are not available on the Dell website are from the component manufacturers like Intel, Nvidia, etc. If you use 3rd party websites you don't know what you are getting. We have had many with BSOD. We recommend that they uninstall all of the 3rd party drivers. And if they cannot do that then a clean install.

    The component manufacturers make drivers for many computer manufacturer's and then the computer manufacturers may modify the drivers. So it's always best to go directly to the computer manufacturer for drivers.
      My ComputerSystem Spec

  2.    23 Nov 2017 #12

    dalchina said: View Post
    I think you should consider a clean install. Download the latest Win 10 iso and create a bootable disk.
    Tutorials in the tutorial section explain how to do both if you need guidance.

    Do you have backups? Would a clean install be an acceptable way to go?
    I don't want to try to hit a moving target.
    By a clean install, do you mean erase the entire HD?

    The laptop is a DEll Inspirion 15m501 (2011) that came with Windows 7, if I erase the HD - how do I go back online and get Windows 10?
      My ComputerSystem Spec

  3.    23 Nov 2017 #13

    If your Windows occupies the whole of your hard disk, yes.
    If you have created other partitions, those remain.

    A clean install means just Windows, no programs other than those that come with it. All partitions (4 for an EFI installation) are replaced.

    Back up your data... then
    you first download the iso, create a bootable disk, then boot your PC from that disk.

    get an iso:
    Download Windows 10 ISO File
    create bootable disk: (or you could burn a DVD if you have a DVD drive)
    Create Bootable USB Flash Drive to Install Windows 10
    how to do a clean install:
    Clean Install Windows 10

    Please feel free to search the extensive tutorials:
    Windows 10 Tutorial Index Tutorials

    If your BIOS supports it, you could use EFI rather than MBR, and GPT disk format.
      My ComputerSystem Spec

  4.    23 Nov 2017 #14

    I've ordered Windows 10 64-BIT Reinstall Install DVD Home and Professional - 2017 Driver DVD Included - 2 Disc Installation Kit

    1 disk System Installation
    1 disk Drivers

    The laptop originally came with Windows 7, I downloaded & installed Windows 10. So I have not had any Media to do repairs or reinstall from.
      My ComputerSystem Spec


  5. Posts : 17,773
    windows 10 professional version 1607 build 14393.969 64 bit
       23 Nov 2017 #15

    If you upgraded windows 7 to windows 10 during the free upgrade period you have a digital license and do not need to purchase any recovery media.

    If you create a bootable windows 10 iso you can perform repairs and clean install.
    Download Windows 10
      My ComputerSystem Spec

  6.    23 Nov 2017 #16

    zbook said: View Post
    If you upgraded windows 7 to windows 10 during the free upgrade period you have a digital license and do not need to purchase any recovery media.

    If you create a bootable windows 10 iso you can perform repairs and clean install.
    Download Windows 10
    It's been well over I year since I downloaded & installed Windows 10. How do I use my license?

    Also, as of this tonight, I am not even able to get to my log in screen, after I start up I get a blue screen with some kernal error. I have tried to get into safe mode Start-up + holding down Shift or F2 key and neither works.
      My ComputerSystem Spec

  7.    23 Nov 2017 #17

    zbook said: View Post
    If you upgraded windows 7 to windows 10 during the free upgrade period you have a digital license and do not need to purchase any recovery media.

    If you create a bootable windows 10 iso you can perform repairs and clean install.
    Download Windows 10
    I cannot login to the laptop to be able to do that - my only other computer is a Mac with an optical drive (which is what I'm using now). I have a few Memorex DVDRW but there only 4.7GB
      My ComputerSystem Spec

  •    23 Nov 2017 #18

    zbook said: View Post
    If you upgraded windows 7 to windows 10 during the free upgrade period you have a digital license and do not need to purchase any recovery media.

    If you create a bootable windows 10 iso you can perform repairs and clean install.
    Download Windows 10
    I've tried copying it onto a USB Flashdrive using my Mac, the flashdrive is initialism for windows, but the laptop is not reading the flashdrive after I push the start button. It was reading the Dell diagnostics disks. That's why I decided to order the Windows DVD's.
      My ComputerSystem Spec


  • Posts : 17,773
    windows 10 professional version 1607 build 14393.969 64 bit
       24 Nov 2017 #19

    To boot to a device you need to click the applicable keyboard key or temporarily change the bios boot order:
    List of PC brands with their corresponding hot-keys
      My ComputerSystem Spec

  •    24 Nov 2017 #20

    Thanks for the link. When I pres F2 with the Start button it opens what I think is the BSOD, the USB is in position 3. I've tried changing it to position 1 (which is where the DVD drive is). and I hold down the F2 key while Starting up, but it stills starts to the HD.
      My ComputerSystem Spec


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