1.    2 Weeks Ago #1
    Join Date : Nov 2017
    Posts : 4
    Windows 10

    Windows 10 randomly crashing


    Hi.
    First off if I'm posting this in the wrong section, I'm sorry, but I'm in a bit of a rush.
    Windows 10 has been crashing on me constantly and it's even worse since it's not a blue screen, so I don't have a code to go off of or anything. After doing more research I've learned that some people refer to them as "system hangs". When it happens everything just stops working, but I can move my mouse around and at first, I thought if I just waited a while everything would start working again, but I waited a full hour for nothing. This has forced me to reinstall Windows to just update to the latest version and for a while that did help, but it has started crashing again and again and I have no idea why. Some people say it's a driver issue, others say it has to do with my hard disk not always running (really don't understand that one) and then Microsoft straight up told me it was because I didn't get a certain update.

    I have no idea what to do about this, nor do I know what could be causing this, the only thing I really know is when to expect it. After a good 10-15 minutes of normal use, my C: drive will just skyrocket to 100% for no reason, I could just be on the normal desktop with nothing open and it will just jump and I've looked at my processes and nothing is making use of that much disk usage.

    If I need to post all the parts of my system, let me know and I'll edit this post.


    Not sure if this has anything to do with it, but when it crashed today I hadn't really shut my computer down for 2-3 days, I usually just put it to sleep.
      My ComputerSystem Spec
  2.    2 Weeks Ago #2
    Join Date : Apr 2017
    Posts : 8,734
    windows 10 professional version 1607 build 14393.969 64 bit

    This is a log collector that we use in the bsod forum. It will collect many logs and if there are any mini dumps it should collect them too.
    BSOD - Posting Instructions - Windows 10 Forums
    After running the DM log collector create a zip and post it into the thread.
      My ComputerSystem Spec
  3.    2 Weeks Ago #3
    Join Date : Nov 2017
    Posts : 4
    Windows 10
    Thread Starter

    Quote Originally Posted by zbook View Post
    This is a log collector that we use in the bsod forum. It will collect many logs and if there are any mini dumps it should collect them too.
    BSOD - Posting Instructions - Windows 10 Forums
    After running the DM log collector create a zip and post it into the thread.
    Got it.
    https://my.mixtape.moe/cgxegb.zip
    Here you go.
      My ComputerSystem Spec
  4.    2 Weeks Ago #4
    Join Date : Apr 2017
    Posts : 8,734
    windows 10 professional version 1607 build 14393.969 64 bit

    The likely problem is either the graphics driver or the video card or both as the event log displayed that the video card stopped responding and recovered and the windows error reporting displayed bugcheck 141.

    Bug Check 0x141: VIDEO_ENGINE_TIMEOUT_DETECTED
    This indicates that one of the display engines failed to respond in timely fashion.

    Perform the following steps:
    1) Open administrative command prompt and type of copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    6) Please indicate whether you had been or are currently using Ccleaner or any other cleaning software.
    7) In the left lower corner search type clean > open disk cleanup > click OK > look for system error memory dump files > make sure this is unchecked
    8) In the left lower corner search type system > open system control panel > on the left pane click advanced system settings > on the advanced tab in startup and recovery click settings > post an image into the thread
    Take Screenshot in Windows 10 General Tips Tutorials
    9) The BIOS: Version/Date American Megatrends Inc. F1, 3/3/2017 > update to F4
    GA-A320M-HD2 (rev. 1.0) | Motherboard - GIGABYTE

    10) To ensure that there are no improper bios settings please reset the bios.
    11) Sometimes there can be failure to boot after resetting the bios.
    12) So please make sure your files are backed up.
    13) Please make a backup image with Macrium:

    Macrium Software | Macrium Reflect Free:
    Macrium Software | Your Image is Everything
    Macrium Software | Macrium Reflect Free

    14) And please create a brand new restore point.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings

    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    15) The best way to fix the misbehaving Nvidia driver is to uninstall everything Nvidia using Display driver uninstaller and install new drivers from the mothervboard manufacturer's website or from the Nvidia website.

    The motherboard manufacturer's web site is preferred.

    If you use the Nvidia web site be sure the "clean install" box is checked and only install the graphics driver and the physx driver.
    Official Display Driver Uninstaller DDU Download
    Display Driver Uninstaller Download version 17.0.7.2
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    NVIDIA


    Code:
    Event[1118]:  Log Name: System  Source: Display  Date: 2017-11-01T21:15:09.749  Event ID: 4101  Task: N/A  Level: Warning  Opcode: Info  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-IEFR6F0  Description: Display driver nvlddmkm stopped responding and has successfully recovered.
    Code:
    11/3/2017 05:49    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Pascal_3D, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 1d7134c7-133b-4c00-8254-cd18643424b3
    
    Problem signature:
    P1: 141
    P2: ffffb582ed2204a0
    P3: fffff8094a7b6478
    P4: 0
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20171102-2249.dmp
    \\?\C:\Windows\TEMP\WER-101818734-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAF78.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAF78.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERAFA8.tmp.txt
    \\?\C:\Windows\Temp\WERE9E2.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_45d4c90da3d1632212871e5154c9b51d6cef5d6_00000000_cab_25d1eb96
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 56443bf1-0233-4e75-bef1-c29cbcc1c111
    Report Status: 268435456
    Hashed bucket:11/5/2017 00:44    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Pascal_3D, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 34cd7341-7c05-4b12-a464-905c3fe13f98
    
    Problem signature:
    P1: 141
    P2: ffffb582e0c4b1a0
    P3: fffff8094a7b6478
    P4: 0
    P5: 201c
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20171104-1743.dmp
    \\?\C:\Windows\TEMP\WER-256287015-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB115.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB125.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB145.tmp.txt
    \\?\C:\Windows\Temp\WERD4FA.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_7da8e3d41a5a2c16b650542ba11f99f197875f_00000000_cab_13c2d6dd
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 7b77b6b5-54ae-4f58-b7a7-e19d5ebe1dc0
    Report Status: 268435456
    Hashed bucket:
    11/2/2017 04:15    Windows Error Reporting    Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Pascal_3D, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: fbd7a618-d0db-47ec-ab15-ff7d3615a092
    
    Problem signature:
    P1: 141
    P2: ffffb582e13bb4a0
    P3: fffff8094a7b6478
    P4: 0
    P5: 15fc
    P6: 10_0_16299
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20171101-2115.dmp
    \\?\C:\Windows\TEMP\WER-9763375-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6A2.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6B2.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6D2.tmp.txt
    \\?\C:\Windows\Temp\WER367D.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_8f5a3fcc3c2bbfba364854ce692715dfdf7a87_00000000_cab_1d113841
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 7dba800e-57e2-46cb-a513-5ab0d62eb142
    Report Status: 268435456
    Hashed bucket:
      My ComputerSystem Spec
  5.    2 Weeks Ago #5
    Join Date : Nov 2017
    Posts : 4
    Windows 10
    Thread Starter

    No idea how to spoiler stuff, but here are the results of my scan (Kinda messed up the second one, don't pay attention to that)

    >Microsoft Windows [Version 10.0.16299.19]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>dism /online /clean-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15

    Image Version: 10.0.16299.19


    Error: 87

    The clean-image option is unknown.
    For more information, refer to the help by running DISM.exe /?.

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    C:\Windows\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15

    Image Version: 10.0.16299.19

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is Kabuto.

    Stage 1: Examining basic file system structure ...
    235776 file records processed.
    File verification completed.
    3671 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    160 reparse records processed.
    314100 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    160 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    39163 data files processed.
    CHKDSK is verifying Usn Journal...
    38237760 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    234428415 KB total disk space.
    64213888 KB in 188751 files.
    118436 KB in 39164 indexes.
    0 KB in bad sectors.
    348731 KB in use by the system.
    65536 KB occupied by the log file.
    169747360 KB available on disk.

    4096 bytes in each allocation unit.
    58607103 total allocation units on disk.
    42436840 allocation units available on disk.

    C:\Windows\system32>

    I don't use any cleaner programs at all.

    Here's my Startup and Recovery stuff: https://i.imgur.com/2UCVcVO.png

    I'm downloading the BIOS update right now and after it finishes, I'll reset it.
      My ComputerSystem Spec
  6.    2 Weeks Ago #6
    Join Date : Apr 2017
    Posts : 8,734
    windows 10 professional version 1607 build 14393.969 64 bit

    In startup and recovery settings un-check automatic restart.
    This will enable you to view the BSOD window.
    Sometimes along with the bugcheck you may be able to see the misbehaving driver.
    If you see one then record it.
    If there are any new bsod please post a new zip:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec
  7.    2 Weeks Ago #7
    Join Date : Nov 2017
    Posts : 4
    Windows 10
    Thread Starter

    Quote Originally Posted by zbook View Post
    In startup and recovery settings un-check automatic restart.
    This will enable you to view the BSOD window.
    Sometimes along with the bugcheck you may be able to see the misbehaving driver.
    If you see one then record it.
    If there are any new bsod please post a new zip:
    BSOD - Posting Instructions - Windows 10 Forums
    Alright, if it crashes again I'll make sure to post the log here.
    Updating the BIOS and changing the settings to default went pretty smooth and so far I haven't had any issues.
    If it doesn't crash in 3 days, I'll consider this resolved.

    Thank you so much for your help, this has been a massive headache.
      My ComputerSystem Spec
  8.    2 Weeks Ago #8
    Join Date : Apr 2017
    Posts : 8,734
    windows 10 professional version 1607 build 14393.969 64 bit

    Your welcome.
    After bios update and Nvidia driver replacement it is wait and see.


    If you open task manager and have high CPU, Memory, or Disk that may require additional troubleshooting.
    The first step would be clean boot to see if there is any change.
    The next step would be safe mode.
    If the issues disappears with the current bios and driver changes then you again will wait and see.

    There were additional drivers on the Gigabyte website that came out in 2017.
    So run through all the drivers including the chip set drivers to update all drivers.
    Last edited by zbook; 2 Weeks Ago at 02:32.
      My ComputerSystem Spec

 


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