Computer shuts down occasionally

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  1. Posts : 21,377
    windows 10 professional version 1607 build 14393.969 64 bit
       06 Nov 2017 #11

    The 10/28/2017 - 11/03/2017 (6 days) event log was unremarkable except for 2 crashes.
    Code:
    Event[553]:  Log Name: System  Source: Disk  Date: 2017-10-28T22:35:55.993  Event ID: 157  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: DESKTOP-1Q6497I  Description: Disk 1 has been surprise removed.
    Event ID 157 Ntdebugging Blog

    Code:
    Event[1262]:  Log Name: System  Source: User32  Date: 2017-11-02T00:19:31.377  Event ID: 1073  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: S-1-5-21-84629159-2200316992-978364530-1001  User Name: DESKTOP-1Q6497I\Zarmina  Computer: DESKTOP-1Q6497I  Description: The attempt by user DESKTOP-1Q6497I\Zarmina to restart/shutdown computer DESKTOP-1Q6497I failed
    The current BIOS: Version/Date American Megatrends Inc. 0608, 23/03/2017
    SMBIOS Version 3.0



    Please update the BIOS and CHIP SET:
    PRIME Z270-P Driver & Tools| Motherboards | ASUS USA

    And please view and update all of the available drivers as there are multiple drivers offered late 2017.


    Version -2017/11/023.26 MBytesMEUpdateTool_UI_consumer
    Intel has identified security vulnerabilities that could potentially place impacted platforms at risk.
    Intel has validated and released a ME and software updates that address the identified security vulnerabilities.
    Thus, we strongly suggest you to update your ME to the latest Version via using MEUpdateTool as attached.
    *We suggest you update ME Driver (Support -> Driver & Utility -> Chipset) to the latest Version 11.7.0.1040 simultaneously.


    Version 11.7.0.10402017/11/0186.56 MBytes

    Management Engine Interface
    Improve system stability
    Last edited by zbook; 06 Nov 2017 at 03:32.
      My ComputerSystem Spec


  2. Posts : 6
    Windows 10 Home 64-bit
    Thread Starter
       06 Nov 2017 #12

    Viruses? umm is windows defender not enough?

    Initially I believed the problem is with my motherboard. I don't know how to check that. So I installed another graphic card on my motherboard and the problems were replicating. So I concluded that the problem is with my motherboard.

    Can't say much about the PSU... The seller gave me two option;
    1: send him back all the components so he will check
    2: he will send me new PSU

    I am just confused...
    Is there any suggestion?

    these codes I don't understand... but will follow the instructions and will update

    Thanks a lot you guys are really helping me out with this problem
      My ComputerSystem Spec

  3.    06 Nov 2017 #13

    At this point you can either, send it back to seller or contact a local pc repair place. Your choice.

    I would go for a local repair and if that fails, ship it back as a last resort.
      My ComputerSystem Spec


  4. Posts : 6
    Windows 10 Home 64-bit
    Thread Starter
       09 Nov 2017 #14

    I actually learned a lot through all this. Thanks for all the inputs and help! I really appreciate it.
    :):)

    I have decided to send the components to the reseller because they offered to take them in and test it. So when I get this case resolved I will also close this thread.


    :):)
      My ComputerSystem Spec


 
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