1.    4 Weeks Ago #1
    Join Date : Oct 2017
    Posts : 8
    Windows 10

    Windows Will Not Sleep or Shutdown from Start Menu


    Hello! I can't get my PC to go to Sleep, or Shutdown using any of the typically proper methods. When I try to shutdown the PC it starts to shutdown, screen goes black and then wakes back up to the login screen.

    I have gone through and disabled all of the devices that might other wise prevent this from happening. I have done the following to try and remedy the issue.
    • Check the powercfg -devicequery wake_armed
      • This returns a NONE after disabling devices from Device Management

    • Ran powercfg -lastwake
      • Wake History Count - 0

    • Opened my Power Options > Multimedia Settings > When sharing media > Setting: Allow the computer to sleep


    I have recently completed a clean windows install. One of the changes that I have noticed was that my BIOS now runs in UEFI mode, not Legacy. I'm not sure that this matters or not, but in my BIOS menu, the Boot Manager only list the Windows Boot Manger, not a list of devices.

    Thank you any guidance would be appreciated, I would love to be able to Sleep and Shutdown my computer properly again.
      My ComputerSystem Spec
  2.    4 Weeks Ago #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,068
    Windows 10 Pro Build 1703

    HI jgilbreath

    Could you share when this problem started?

    Have any drivers been installed by Windows on your behalf?

    Have you tried resetting power plan back to defaults.


    Ken
      My ComputerSystem Spec
  3.    4 Weeks Ago #3
    Join Date : Oct 2017
    Posts : 8
    Windows 10
    Thread Starter

    Thanks for the reply, I have listed my answer below inline with your questions.

    Quote Originally Posted by Caledon Ken View Post
    HI jgilbreath
    Could you share when this problem started?
    As far as I can tell immediately after I completed the fresh Windows installation.
    Have any drivers been installed by Windows on your behalf?
    I would assume so yes, I made sure that Windows update ran it's course and ensured that Windows was completely up to date.
    Have you tried resetting power plan back to defaults.
    I have yes, and the problem unfortunately persisted.
    Ken
    Thanks again!
      My ComputerSystem Spec
  4.    4 Weeks Ago #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,068
    Windows 10 Pro Build 1703

    Have you checked Device Manager, is everything recognized?

    You might find that Windows installed a generic driver for something that wants a manufacturer driver. Hard to identify but I would be checking ASRock site. Check if there is an Intel Management Engine and chipset and see what your system is using.

    Did Asrock have any special software to manage power? You would have likely seen it as something like ASRock Power plan
      My ComputerSystem Spec
  5.    4 Weeks Ago #5
    Join Date : Oct 2017
    Posts : 8
    Windows 10
    Thread Starter

    Thank you! I was able to solve the issue last night by updating my BIOS.

    Before I updated the BIOS I checked the Device Manager and found that nothing was missing, but noticed that much of what was there, were definitely generic drivers. I used ASROCK's motherboard driver software AS APP Store to download and update the motherboard drivers. That alone didn't do the trick, but after updating my BIOS the Sleep and Shutdown are functions are working correctly.

    Thank you Caledon Ken for setting me down the right path. Windows 10 is so good about placing default drivers these days that I completely spaced on updating them from the motherboard manufacturer.

    Thank you!
    Quote Originally Posted by Caledon Ken View Post
    Have you checked Device Manager, is everything recognized?

    You might find that Windows installed a generic driver for something that wants a manufacturer driver. Hard to identify but I would be checking ASRock site. Check if there is an Intel Management Engine and chipset and see what your system is using.

    Did Asrock have any special software to manage power? You would have likely seen it as something like ASRock Power plan
      My ComputerSystem Spec
  6.    4 Weeks Ago #6
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,068
    Windows 10 Pro Build 1703

    Excellent and thanks for the kind words. Glad the forum could help you and thanks for posting your solution. It adds to the overall knowledge base within the site.


    Ken
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Sleep mode option disappearing from Start Menu
Hello, I have an issue where my Sleep mode button is disappearing from the Start Menu whenever I unplug from the AC power supply and go on battery. See screenshot below. On the left is when I'm AC power and the right is on battery power. See how...
General Support
Solved Windows 10: Laptop won't shutdown, restart or even sleep
Hi Guys, Recently my laptop start to get real slow and i decided to by a Samsung EVO 850 250GB. I created an installation on a USB pen drive with the help of "Media Creation Tool" that can be found here Download Windows 10 and formatted the...
General Support
Laptop doesn't start once put to sleep or shutdown.
Hello guys! I believe that you will be well aware of the problem that occurs in laptop that it doesn't starts if shutdown or sleep then you would have to remove the battery and press the power button for 10-20 seconds, this is the problem with me...
General Support
Solved PC slow to shutdown/restart & sleep/wake from sleep & fails to wake
Please delete - post needs to be rewritten
BSOD Crashes and Debugging
Shutdown from start menu now restarting
System is Windows 10 Pro x64, version 1607 build 14393.321. Ever since the latest cumulative update to this build, I find that about half the time that I select Shutdown from the start menu, I actually get a reboot instead. If I use the command line...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 17:04.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums