CldFlt causes PC to freeze when starting stream

steffeeh · 09 Oct 2017

Whenever I try to stream on the HBO Nordic website, my PC freezes and I have to hit the reset button.
I've isolated the issue to the CldFlt driver, event ID 7000 in the event logger.

On the linked thread below there are workarounds for similar issues (check the end of page 1 and beginning of page 2 in the link), however those issues are related to Windows starting up, and not a streaming services launching in a browser, hence their solution targets registry values concerning Windows boot, therefore why their solution may not work for me.
To be clear: I have no issues until I'm in the browser and I start buffering a stream on HBO Nordic website - then it freezes.
Small issue after upgrading to creator's update Solved - Page 2 - Windows 10 Forums

Here's the information of the event ID:

Code:

-
System





-
Provider





[ Name]
Service Control Manager





[ Guid]
{555908d1-a6d7-4695-8e1e-26931d2012f4}





[ EventSourceName]
Service Control Manager






-
EventID
7000





[ Qualifiers]
49152







Version
0







Level
2







Task
0







Opcode
0







Keywords
0x8080000000000000






-
TimeCreated





[ SystemTime]
2017-10-09T20:43:49.911263700Z







EventRecordID
35890







Correlation






-
Execution





[ ProcessID]
784





[ ThreadID]
1436







Channel
System







Computer
DESKTOP-AI7Q30I







Security





-
EventData




param1
CldFlt




param2
%%50





43006C00640046006C0074000000

steffeeh · 10 Oct 2017

Anyone?

steffeeh · 11 Oct 2017

I really need help, don't leave me hanging

steffeeh · 14 Oct 2017

I still haven't found a solution for this

steffeeh · 17 Oct 2017

Once again, still no solution

goldenstar87 · 18 Oct 2017

wich win 10 do you have installed? Anniversary update? the new Creators update?
The error may also relate to the following error while starting the CldFlt service.

1. Open Registry Editor
2. Go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CldFlt
3. Find Start registry REG_DWORD and modify its data by setting the value data to 3 from 2. Click OK

steffeeh · 19 Oct 2017

Thanks for the reply! I'm on Creators Update. I've seen somewhere that this freeze was introduced with that update.
I checked in the Registry Editor, but the Start registry was already set to 2.

EDIT: Nevermind I read your post wrong, I'll set it to 3 and see if that works.

UPDATE: Tried it, still freezes

fdegrove · 19 Oct 2017

Hi,

You could try setting the registry value to 4. That should disable the service completely.
If it does not resolve the problem then it may be caused by something else.

Cheers,

steffeeh · 20 Oct 2017

I did some more googling and found that it seems to be linked to OneDrive, via the CldFlt service somehow. I didn't try changing the registry value to 4, but uninstalling OneDrive seems to work so far. I'll give a few days before concluding it as solved.

steffeeh · 25 Oct 2017

UPDATE: The issue came back, so uninstalling OneDrive made no long term improvement. Changing the registry value to 4 didn't help.

I updated to Fall Creators Update, hoping it would have been patched. First time it worked without freezing, but after I restarted the PC I got back to square one again, and the freezing continues. I've tried toggling between registry value 2 and 4 again, with no luck.

Luckily I'm able to stream HBO without freezes on my laptop, so I guess I'll have to stick to that for now when streaming on that site.