One Account Causing Crashes

  1. swarfega's Avatar
    Posts : 7,134
    Windows 10 Pro 64-bit
       #1

    One Account Causing Crashes


    A neighbour has told me that his computer that he shares with his wife has started crashing and causing black screens on boot up but his own account is ok.

    Could someone give me some pointers that I could test out when I see the machine tomorrow please.
      My Computers

  2. Berton's Avatar
    Posts : 10,698
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #2

    Could be her Profile is corrupted, as a diagnostic you might try adding a new User for her with a slightly different name.
      My Computers

  3. swarfega's Avatar
    Posts : 7,134
    Windows 10 Pro 64-bit
    Thread Starter
       #3

    Thank you, will try that.
      My Computers


 

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