One Account Causing Crashes

  1.    19 Sep 2017 #1

    One Account Causing Crashes

    A neighbour has told me that his computer that he shares with his wife has started crashing and causing black screens on boot up but his own account is ok.

    Could someone give me some pointers that I could test out when I see the machine tomorrow please.
      My ComputersSystem Spec

  2. Berton's Avatar
    Posts : 5,877
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint
       19 Sep 2017 #2

    Could be her Profile is corrupted, as a diagnostic you might try adding a new User for her with a slightly different name.
      My ComputerSystem Spec

  3.    19 Sep 2017 #3

    Thank you, will try that.
      My ComputersSystem Spec


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