Cannot Boot up

  1. Posts : 183
    win 7 pro updated to win 10 pro 64bit

    Cannot Boot up

    Win 10 home 64 bit (upgrade from win 7)

    Just turned on a normal and the laptop will not boot. It is not dead, the Windows logo appears and below it the circle of dots going round, and that's as far as it gets. Feels like it's looking for something.

    Managed to get into recovery environment and tried the following options all of which failed:

    System Restore
    Repair start up
    Re-install windows losing apps and settings but retaining personal files.

    That's the extent of my ability! I have data/files back up but not a full system back up. I would prefer to continue where I left off with all settings and programs intact.

    I have another laptop running WIn 10 pro 64 bit

    I think I need to somehow get boot up files back onto the broken machine.

    Dont know what to try next.
      My Computers

  2. Bastet's Avatar
    Posts : 1,724
    Windows 10 Pro 64bit

    Have you left any USB devices connected like external hard drives or dongles for wireless mouse &/or keyboard? These can prevent boot from continuing.
    Also how long are you waiting for the device to boot, I've known mine to take 5-10 minutes to go from the PC Specialist logo to desktop - this happens very rarely though.
      My Computer

  3. Posts : 183
    win 7 pro updated to win 10 pro 64bit
    Thread Starter

    nothing external attached. Waited over an hour.

    Can get a command prompt through system repair, but when I run bootrec.exe /fixmbr it says successfull but still will not boot up.

    That's exhausted my expertise.
      My Computers

  4. Steve C's Avatar
    Posts : 6,290
    Windows 10 Pro 64 bit

    Try removing the main battery for several minutes if you know how to do this then replace the battery and try to boot again. Also, try loading the BIOS defaults.
      My Computers

  5. Posts : 183
    win 7 pro updated to win 10 pro 64bit
    Thread Starter

    Tried those two, no difference.
      My Computers

  6. Steve C's Avatar
    Posts : 6,290
    Windows 10 Pro 64 bit

    This thread tells you how to make a bootable recovery drive have various useful utilities Windows 10 Recovery Tools - Bootable Rescue Disk

    There may be something here which helps. Many people recommend creating a bootable Macrium Reflect recovery drive and using that to repair startup problems - although I have never used this method.
      My Computers

  7. NavyLCDR's Avatar
    Posts : 15,515
    Windows 10 Pro

    All of the repair options mentioned above are for fixing problems in the boot files which load Windows. Since the computer is getting to the Windows logo screen with the spinning dots, the problem is not with the boot files and the above repair options will not work. It is probably a hardware driver issue and the first step would be to see if you can boot into safe mode:

    Boot into Safe Mode on Windows 10 Windows 10 Performance Maintenance Tutorials

    Then see if you can boot using a clean boot:
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts Windows 10 Performance Maintenance Tutorials
      My Computer


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