Windows 10: Resolving HDD issues flagged by CrystalDiskInfo

  1.    26 Jul 2017 #1

    Resolving HDD issues flagged by CrystalDiskInfo


    I installed and ran CrystalDiskInfo and got the following "amber" warnings:
    • Reallocated Sectors Count - Current: 100; Worst: 100; Threshold: 50; Raw Values: 000000001B18
    • Current Pending Sector Count - Current: 100; Worse: 100; Threshold: 0; Raw Values: 000000002468


    The full report is below:
    Click image for larger version. 

Name:	CrystalDiskInfo.png 
Views:	5 
Size:	81.7 KB 
ID:	145619

    I'm not sure if it is only the two amber status dots that are of concern, or if all the listed items are a problem -- I notice they all exceed the threshold.

    Is there anything I can do to fix these issues, apart from getting a new HDD?
    Last edited by windhoek2010; 26 Jul 2017 at 00:03. Reason: Formatting
      My ComputerSystem Spec


  2. Posts : 16,251
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Jul 2017 #2

    There are more studies available on crystal disk such as the error scan. Since you did not run this scan please run these software studies:

    1) Run HDTune
    http://www.hdtune.com/

    to check the health, scan for errors,

    no quick scan but full scan

    run a benchmark

    It may take some time, but please take the time you need to perform it properly.

    When above is done please make screenshots of the following:
    the health,
    the error scan,
    the benchmark
    including the following:
    transfer rate,
    access time,
    burst rate,
    cpu usage

    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials

    2) Run Sea tools for windows on your drive using SMART, short and long generic tests:

    How to use SeaTools for Windows

    http://www.seagate.com/support/downl...ls-win-master/

    How to use SeaTools for Windows
      My ComputerSystem Spec

  3.    26 Jul 2017 #3

    windhoek2010 said: View Post
    I installed and ran CrystalDiskInfo and got the following "amber" warnings:
    • Reallocated Sectors Count - Current: 100; Worst: 100; Threshold: 50; Raw Values: 000000001B18
    • Current Pending Sector Count - Current: 100; Worse: 100; Threshold: 0; Raw Values: 000000002468


    The full report is below:
    Click image for larger version. 

Name:	CrystalDiskInfo.png 
Views:	5 
Size:	81.7 KB 
ID:	145619

    I'm not sure if it is only the two amber status dots that are of concern, or if all the listed items are a problem -- I notice they all exceed the threshold.

    Is there anything I can do to fix these issues, apart from getting a new HDD?
    All Yellow and Red are caution marks, those 2 are bad parts of disk surface and are terminal, can't be repaired. Disk could still be used but it's not to be trusted any more. In my experience they will just grow in numbers.
      My ComputersSystem Spec

  4.    26 Jul 2017 #4

    I ran HD Tune and here are the screenshots:

    Click image for larger version. 

Name:	HDTune.png 
Views:	32 
Size:	108.2 KB 
ID:	145666

    Click image for larger version. 

Name:	HDTune_Health.png 
Views:	1 
Size:	214.3 KB 
ID:	145667

    Note that my error scan ran for 5+ hours but didn't complete. But it found over 800 errors. Is this curtains for my HDD?
      My ComputerSystem Spec

  5.    26 Jul 2017 #5

    Pretty much it's a door nail, Kicked the bucket and put a down payment to buy a farm. Get stuff out of it as soon as possible.
      My ComputersSystem Spec


  6. Posts : 6,398
    10 Home x64 (1709) (10 Pro on 2nd pc)
       26 Jul 2017 #6

    CountMike said: View Post
    Pretty much it's a door nail, Kicked the bucket and put a down payment to buy a farm. Get stuff out of it as soon as possible.
    Your only option is to replace the disk. Fortunately 'C6 Uncorrectable Sector Count' is (for now) still 0. You should be able to make a system image of this disk so you can restore it to the new one. Make an image now, while you still can! Macrium Reflect (free) is the method most here recommend, but even Windows' built-in 'make a system image' would give you a chance to save an image before the disk (inevitably) fails on you.
      My ComputersSystem Spec


  7. Posts : 16,251
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Jul 2017 #7

    If the drive develops problems in the partition you may have problems booting.
    Backup files as soon as possible.
    Make an image with Macrium: Macrium Software | Your image is everything
    Make sure the Macrium image is saved to another drive.
    Using a hard drive enclosure may be another option in case you develop boot failure before saving the files or making an image.
    There are additional drive tests such as DST or short and long generic. Sea tools will confirm problems with the SMART and you can also run the Sea tools short and long generic to see if they are problematic too.
      My ComputerSystem Spec


 

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