1.    25 Jul 2017 #1
    Join Date : Jun 2017
    Posts : 5
    Windows 10 Home

    Programs Not Responding repeatedly even after resetting Windows 10


    My 3-year old Windows 10 Home laptop is repeatedly unresponsive. The open programs will display "Not responding" for 1-2 minutes, then works for a few seconds before the cycle repeats. I've done everything I can think of to try to fix this (full list of what I've done is below) all to no avail.I notice that when this unresponsive state occurs, the "Disk" process in my Task Manager rises to 50%, even though there are just a few processes that are using 0.1 MB/s.I suspect it could be a driver conflict, but I have gone to my Device Manager and don't see any issues flagged. Could anyone suggest what diagnostic steps or diagnostic tools I could use to identify the source of this problem?------------Here is what I have tried:- Shut down my antivirus (Kaspersky)- Shut down Dropbox and OneDrive- Closed my Chrome browser, MS Office programs and all my other programs- Disabled Windows Search- Disabled SuperFetch- Restarted the PC (this takes some 20 minutes when I hit this problem)- Run Chkdsk and repaired drive errors- Reset Windows 10 (fresh install)It worked ok for about a week after I reset Windows 10, but the problem has since returned.
      My ComputerSystem Spec
  2.    25 Jul 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,027
    Windows 10 Pro Build 1703

    Hi windhoek2010.

    I see you've run chkdsk and fixed errors. Could I also suggest you get a product like CrystalDiskInfo to see how your drive is health wise.

    http://crystalmark.info/software/Cry...o/index-e.html

    I think I would also follow the clean boot process to see if this is third party software induced.

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts


    Ken
      My ComputerSystem Spec
  3.    25 Jul 2017 #3
    Join Date : Jun 2017
    Posts : 5
    Windows 10 Home
    Thread Starter

    Hi Caledon Ken,

    Thank you for your reply and suggestions. I installed and ran CrystalDiskInfo as you suggested. I got the following "amber" warnings:

    - Reallocated Sectors Count - Current: 100; Worst: 100; Threshold: 50; Raw Values: 000000001B18
    - Current Pending Sector Count - Current: 100; Worse: 100; Threshold: 0; Raw Values: 000000002468

    Are these something I should be addressing, which could be the cause of my slowdown?

    Thanks for your help.
      My ComputerSystem Spec
  4.    25 Jul 2017 #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,027
    Windows 10 Pro Build 1703

    Yes I believe so. Your drive should not be report anything but green or good and as the drive contains everything including the page file, performance is tied to the drive. You said you just ran chkdsk. The good news is you found. Now you can copy your data out.

    You may wish to start a new thread with the specifics found in Crystal and see what other think. Always good to get a second opinion.

    We have a clean install tutorial

    Clean Install Windows 10

    Here is a video on getting to HDD.

    https://www.youtube.com/watch?v=4KcGuyn6dhg

    When you re-install Windows it will activate based on the fact you had Win 10 so no need for 25 digit key.

    You can keep your suspect drive to pull files from using an external enclosure.

    Great reason to justify a shinny SSD although not sure how much storage you need and the larger ones still cost plenty.

    Ken
      My ComputerSystem Spec

 


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