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  1.    17 Jul 2017 #1
    Join Date : Jul 2017
    Posts : 9
    Windows 10 1703

    Windows 10 takes long time to reboot, shutdown and/or logout.


    My laptop has windows 10 enterprise 64bit build 1703 and it is on company domain and bitlocker encryption is enabled on SSD.

    Sometime but not all the time, laptop takes long time to reboot, shutdown and/or logout. Did the sfc scan and found nothing. An interesting thing I found is: if I pull out the power adapter while stuck in reboot, shutdown or logout, the laptop almost immediately finishes the action correspondingly...

    Any idea why?
      My ComputerSystem Spec
  2.    17 Jul 2017 #2
    Join Date : Sep 2014
    Posts : 93
    Windows

    If it's a laptop then it'll likely be caused by a faulty device driver... Try enabling the "Detailed Status Messages" option and post the name for the component taking the longest time to execute:
    Detailed Status Messages - Logon, Logoff, and Shutdown

    Note: That method is for all versions of Windows not just Vista.
      My ComputerSystem Spec
  3.    18 Jul 2017 #3
    Join Date : Jul 2017
    Posts : 9
    Windows 10 1703
    Thread Starter

    Quote Originally Posted by dmex View Post
    ...Try enabling the "Detailed Status Messages" option and post the name for the component taking the longest time to execute:
    Detailed Status Messages - Logon, Logoff, and Shutdown

    Note: That method is for all versions of Windows not just Vista.
    I tried local group policy editor but mine doesnot even have the option for "Verbose vs normal status messages".
      My ComputerSystem Spec
  4.    18 Jul 2017 #4
    Join Date : Sep 2014
    Posts : 93
    Windows

    Quote Originally Posted by m1xed0s View Post
    I tried local group policy editor but mine doesnot even have the option for "Verbose vs normal status messages".
    Looks like it was renamed "Display highly detailed status messages" on Windows 10:
    https://i.imgur.com/Q8KXLJS.png
      My ComputerSystem Spec
  5.    18 Jul 2017 #5
    Join Date : Jul 2017
    Posts : 9
    Windows 10 1703
    Thread Starter

    Quote Originally Posted by dmex View Post
    Looks like it was renamed "Display highly detailed status messages" on Windows 10:
    https://i.imgur.com/Q8KXLJS.png
    Thanks, I now have that option enabled. Can I ask which section in event viewer should contain these related logs, the system under Windows Logs?
      My ComputerSystem Spec
  6.    18 Jul 2017 #6
    Join Date : Sep 2014
    Posts : 93
    Windows

    Quote Originally Posted by m1xed0s View Post
    Thanks, I now have that option enabled. Can I ask which section in event viewer should contain these related logs, the system under Windows Logs?
    The status messages are shown during logoff/shutdown/reboot and there's no information added to the log file... The status messages simply show what's happening during logoff/shutdown/reboot and help identify the component responsible for the long shutdown duration (e.g. Windows Update, DCOM, User profile service etc).

    If you can name the component causing the long shutdown then it'll be easier to say what's likely the root cause
      My ComputerSystem Spec
  7.    18 Jul 2017 #7
    Join Date : Jul 2017
    Posts : 9
    Windows 10 1703
    Thread Starter

    Quote Originally Posted by dmex View Post
    The status messages are shown during logoff/shutdown/reboot and there's no information added to the log file... The status messages simply show what's happening during logoff/shutdown/reboot and help identify the component responsible for the long shutdown duration (e.g. Windows Update, DCOM, User profile service etc).

    If you can name the component causing the long shutdown then it'll be easier to say what's likely the root cause
    Got you I will reboot to see if any slowness happening and report back. Mine does not happen all the time though...
      My ComputerSystem Spec
  8.    18 Jul 2017 #8
    Join Date : Jul 2017
    Posts : 9
    Windows 10 1703
    Thread Starter

    Quote Originally Posted by dmex View Post
    The status messages are shown during logoff/shutdown/reboot and there's no information added to the log file... The status messages simply show what's happening during logoff/shutdown/reboot and help identify the component responsible for the long shutdown duration (e.g. Windows Update, DCOM, User profile service etc).

    If you can name the component causing the long shutdown then it'll be easier to say what's likely the root cause
    Okey tried shutdown and reboot, no issue at all. Pretty quick. But now stuck on signing out... no further messages on screen other than just spinning dots on top of "signing out".

    Plus I tried to unplug power adapter and this time did not help either...

    Advise?
      My ComputerSystem Spec
  9.    19 Jul 2017 #9
    Join Date : Sep 2014
    Posts : 93
    Windows

    Quote Originally Posted by m1xed0s View Post
    Okey tried shutdown and reboot, no issue at all. Pretty quick. But now stuck on signing out... no further messages on screen other than just spinning dots on top of "signing out".

    Plus I tried to unplug power adapter and this time did not help either...

    Advise?
    Not sure. The logoff process is difficult to diagnose without an idea where to look for the cause especially if you don't have any debugging experience - generally it's some form of corruption caused by software you've installed (e.g. software with drivers and/or OEM utilities) or something that's happened during an upgrade from a previous version of Windows.

    In this case it's just quicker and easier to reinstall Windows than to make random suggestions trying to solve it... If you still have the issue after reinstalling then it's probably hardware related.
      My ComputerSystem Spec
  10.    20 Jul 2017 #10
    Join Date : Jul 2017
    Posts : 9
    Windows 10 1703
    Thread Starter

    Quote Originally Posted by dmex View Post
    Not sure. The logoff process is difficult to diagnose without an idea where to look for the cause especially if you don't have any debugging experience - generally it's some form of corruption caused by software you've installed (e.g. software with drivers and/or OEM utilities) or something that's happened during an upgrade from a previous version of Windows.

    In this case it's just quicker and easier to reinstall Windows than to make random suggestions trying to solve it... If you still have the issue after reinstalling then it's probably hardware related.
    Reinstalling is not an easy option for me...Fotunatelt slowness does not happen all the time.
      My ComputerSystem Spec

 
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