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  1.    01 Jul 2017 #1
    Join Date : Jun 2017
    Posts : 102
    Windows 10 Pro 64-bit

    System hangs/freeze at startup while NVIDIA services/apps start


    Hi, this week my system keeps freezing / hang on startup if all NVIDIA services and applications are set to run at start. How can I fix and identify other problems related to this? Is there anything I can do?
    All drivers are up to date, today I even made a clean gpu driver installation using Display Driver Uninstaller in safe mode.
      My ComputerSystem Spec
  2.    01 Jul 2017 #2
    Join Date : Apr 2017
    Posts : 8,670
    windows 10 professional version 1607 build 14393.969 64 bit

    Open administrative command prompt and type or copy and paste:


    1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)


    2) sfc /scannow


    3) dism /online /cleanup-image /restorehealth


    4) chkdsk /scan


    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread


    5) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)


    6) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)


    7) shutdown /r (you will reboot the computer so that it is in clean boot)


    Evaluate the performance on your computer in clean boot during typical use. Are the boots faster or slower? Are the shutdowns faster or slower? How have the hangs changed? Are they better, worse, or the same? Continue using clean boot indefinitely to monitor performance.


    Even without bsod this DM log collector can give us information about your computer environment.
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec
  3.    02 Jul 2017 #3
    Join Date : Jun 2017
    Posts : 102
    Windows 10 Pro 64-bit
    Thread Starter

    Command lines:
    Microsoft Windows [Versione 10.0.15063](c) 2017 Microsoft Corporation. Tutti i diritti sono riservati.C:\Windows\system32>sfc /scannowAvvio in corso dell'analisi del sistema. Attendere. L'operazione richiederÓ alcuni minuti.Avvio in corso della fase di verifica dell'analisi del sistema.100% della verifica completato.Protezione risorse di Windows: nessuna violazione di integritÓ trovata.C:\Windows\system32>dism /online /cleanup-image /restorehealthStrumento Gestione e manutenzione immagini distribuzioneVersione: 10.0.15063.0Versione immagine: 10.0.15063.0[==========================100.0%==========================] Operazione di ripristino riuscita.Operazione completata.C:\Windows\system32>chkdsk /scanIl file system Ŕ di tipo NTFS.Fase 1: analisi della struttura del file system di base in corso... 318208 record file elaborati.Verifica file completata. 6207 record di file di grandi dimensioni elaborati. 0 record file non validi elaborati.Fase 2: analisi del collegamento dei nomi file in corso... 416040 voci di indice elaborate.Verifica indici completata. 0 file non indicizzati analizzati. 0 file non indicizzati ripristinati nella cartella dei file persi e ritrovati.Fase 3: analisi dei descrittori di sicurezza in corso...Verifica descrittori di sicurezza completata. 48917 file di dati elaborati.CHKDSK sta verificando il journal USN... 34303904 byte USN elaborati.Verifica del journal USN completata.Analisi del file system effettuata. Nessun problema rilevato.Non sono necessarie ulteriori azioni. 243617791 KB di spazio totale su disco. 106266676 KB in 254155 file. 151500 KB in 48918 indici. 0 KB in settori danneggiati. 428291 KB in uso dal sistema. 65536 KB occupati dal file registro. 136771324 KB disponibili su disco. 4096 byte in ogni unitÓ di allocazione. 60904447 unitÓ totali di allocazione su disco. 34192831 unitÓ di allocazione disponibili su disco.C:\Windows\system32>
    Windows 10 Pro 64-bit 1703 (build SO 15063.413)
    I followed all your steps, disabling all services and applications but the first reboot MSI Afterburner and Corsair LINK launched at startup causing the usual freeze of the system at startup for about 2 seconds so I unchecked the startup flag in both application and rebooted again using the
    shutdown /r
    command. At the Windows startup were no hangs nor freeze but the reboot time took as long as usual (I'm talking about the Windows Logo and the Motherboard logo at boot).
    One thing I noticed is that in the second reboot attempt (when no application launched at startup) I opened Corsair LINK and it causes a freeze of the system for 2 seconds like the the usual one at startup when all applications are launched. Anyway I never experiences this thing before, my build is 3 months old and everything run fine until now.
    I even did an Heaven benchmark and I've got the same score as the first one (I've lost 4 fps from the maximum value maybe because I run the benchmark when the secondary monitor was plugged in the main GPU).

    I don't know if it's important or not but sometimes Windows appeared to be very laggy at the login screen and then be responsive as always after login in.

    Thanks for your help, hope this will get fixed.

    EDIT: I uninstalled MSI Afterburner and Corsair LINK and then rebooted with all application services enabled, the system hangs 2 seconds like usuale as well.
    System hangs/freeze at startup while NVIDIA services/apps start Attached Files
      My ComputerSystem Spec
  4.    02 Jul 2017 #4
    Join Date : Apr 2017
    Posts : 8,670
    windows 10 professional version 1607 build 14393.969 64 bit

    There are multiple bsod and you will need to replace a driver(s).
    Can you please change the default language to English so that we can troubleshoot the logs?
    And also can you repost the prior administrative command prompt results in English so that we can interpret them?
      My ComputerSystem Spec
  5.    02 Jul 2017 #5
    Join Date : Apr 2017
    Posts : 8,670
    windows 10 professional version 1607 build 14393.969 64 bit

    [CODE]nvlddmkm.sys[CODE]
    nvlddmkm.sys nVidia Video drivers http://www.nvidia.com/Download/index.aspx
    Get from OEM for laptops
    Code:
    iaStorA.sys
    iaStorA.sys Intel RST (Rapid Storage Technology) driver http://downloadcenter.intel.com/Default.aspx XP


    Code:
    31/05/2017 11:59    Application Error    Nome dell'applicazione che ha generato l'errore: NVDisplay.Container.exe, versione: 1.2.0.0, timestamp: 0x58f8034c
    Nome del modulo che ha generato l'errore: ntdll.dll, versione: 10.0.15063.0, timestamp: 0xb79b6ddb
    Codice eccezione: 0xc0000005
    Offset errore 0x00000000000199f4
    ID processo che ha generato l'errore: 0xa70
    Ora di avvio dell'applicazione che ha generato l'errore: 0x01d2da0495962253
    Percorso dell'applicazione che ha generato l'errore: C:\Program Files\NVIDIA Corporation\Display.NvContainer\NVDisplay.Container.exe
    Percorso del modulo che ha generato l'errore: C:\Windows\SYSTEM32\ntdll.dll
    ID segnalazione: 3b8be7aa-24e6-45ab-bcde-21a5fbd35f93
    Nome completo pacchetto che ha generato l'errore: 
    ID applicazione relativo al pacchetto che ha generato l'errore:
    Code:
    31/05/2017 10:52    Application Error    Nome dell'applicazione che ha generato l'errore: nvcplui.exe, versione: 8.1.940.0, timestamp: 0x58f80261
    Nome del modulo che ha generato l'errore: NVCPL.DLL, versione: 8.17.13.8189, timestamp: 0x58f7fc5e
    Codice eccezione: 0xc0000005
    Offset errore 0x000000000005fed3
    ID processo che ha generato l'errore: 0x2b88
    Ora di avvio dell'applicazione che ha generato l'errore: 0x01d2d9fc0123f56c
    Percorso dell'applicazione che ha generato l'errore: C:\Program Files\NVIDIA Corporation\Control Panel Client\nvcplui.exe
    Percorso del modulo che ha generato l'errore: C:\Windows\SYSTEM32\NVCPL.DLL
    ID segnalazione: be8539d3-4a99-41c3-b499-a013e62a63b6
    Nome completo pacchetto che ha generato l'errore: 
    ID applicazione relativo al pacchetto che ha generato l'errore:

    1) Uninstall all Nvidia drivers/software
    The best way to do this is to uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from your the Asus web site for your computers configuration and operating system.
    If you are unable to find a driver on the Asus web site then you can use the Nvidia web site. When you do this be sure the "clean install" box is checked and only install the Graphics driver and the PhysX driver.Display Driver Uninstaller Download version 17.0.6.7: Official Display Driver Uninstaller DDU Download


    2) update driver iastora.sys using the device manage > storage controllers > Intel chipset SATA RAID controller > properties > driver >
    Uninstalling the Intel Rapid Storage Technology driver - Microsoft Community
    reinstall: Drivers & Software
    Intel® Driver Update Utility

    3) If you can re-post the zip file in English we can then read and troubleshoot them: BSOD - Posting Instructions - Windows 10 Forums

    4) if possible please re-post the administrative command prompt commands in the earlier post in English so that we can troubleshoot them.
      My ComputerSystem Spec
  6.    02 Jul 2017 #6
    Join Date : Jun 2017
    Posts : 102
    Windows 10 Pro 64-bit
    Thread Starter

    Command prompt:

    Microsoft Windows [Version 10.0.15063](c) 2017 Microsoft Corporation. All rights reserved.C:\Windows\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\Windows\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Image Version: 10.0.15063.0[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\Windows\system32>chkdsk /scanThe type of the file system is NTFS.Stage 1: Examining basic file system structure ... 332288 file records processed.File verification completed. 7951 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 437624 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found.Stage 3: Examining security descriptors ...Security descriptor verification completed. 52669 data files processed.CHKDSK is verifying Usn Journal... 34835760 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 243617791 KB total disk space. 102009560 KB in 271456 files. 162388 KB in 52670 indexes. 0 KB in bad sectors. 442887 KB in use by the system. 65536 KB occupied by the log file. 141002956 KB available on disk. 4096 bytes in each allocation unit. 60904447 total allocation units on disk. 35250739 allocation units available on disk.C:\Windows\system32>
    This was the topic for the BSOD: DRIVER_IRQL_NOT_LESS_OR_EQUAL BSOD caused by MSI Afterburner
    System hangs/freeze at startup while NVIDIA services/apps start Attached Files
      My ComputerSystem Spec
  7.    02 Jul 2017 #7
    Join Date : Apr 2017
    Posts : 8,670
    windows 10 professional version 1607 build 14393.969 64 bit

    Code:
    01/06/2017 21:21    Application Error    Faulting application name: RtlUpd64.exe, version: 3.0.0.6, time stamp: 0x584fb139
    Faulting module name: avcuf64.dll, version: 3.13.17542.6533, time stamp: 0x59143f6f
    Exception code: 0xc00000fd
    Fault offset: 0x0000000000071b6f
    Faulting process ID: 0x2b60
    Faulting application start time: 0x01d2db1d14b64dc3
    Faulting application path: C:\Program Files (x86)\Realtek\Audio\Drivers\HDADrv\WIN64\RtlUpd64.exe
    Faulting module path: C:\Program Files\Bitdefender Antivirus Free\Active Virus Control\avc3_00126_004\avcuf64.dll
    Report ID: 3620a791-eccd-4b4e-8e2f-dd84f5d675ba
    Faulting package full name: 
    Faulting package-relative application ID:
    Code:
    Problem signature:P1: CorsairLink4.Service.exe
    Some of the logs were changed to English but others are still in a foreign language. Can you view the event log and see if it is possible to update it in English. (For example: All'avvio non Ŕ stato possibile caricare i seguenti driver)

    1) Uninstall all Realtek software/drivers
    Reinstall from the Asus web site for you computer's product or serial number.
    If you are unable to find a needed driver then use: Realtek

    2) Uninstall all Corsair software and drivers
    Reinstall from the Asus web site for your computer's product or serial number.
    If you are unable to find needed software/drivers then use: DOWNLOADS
      My ComputerSystem Spec
  8.    02 Jul 2017 #8
    Join Date : Jun 2017
    Posts : 102
    Windows 10 Pro 64-bit
    Thread Starter

    How can I create an english version of the event log? I set English as the default system language so I see everything in english in the event viewer.

    Do I need to re-install the Intel Rapid Storage Technology? Which Intel driver do I need to re-install? I currently have Intel Network Connections and Intel Management Engine Components only.

    On the ASUS driver download page for my motherboard there's a tons of Realtek drivers, which one do I need to pick?
    https://www.asus.com/it/Motherboards...Desk_Download/
    Is V7904_20160815_WHQL_DTS_StudioSound_SonicSuite_2.2.28_SonicRadar_2.1.3401.0 the correct one?

    There's an unknown device, shown as hidden, in the device manager having this Hardware ID:

    Code:
    ACPI\VEN_PNP&DEV_0A0BACPI\PNP0A0B*PNP0A0B
    I uninstalled Bitdefender a while ago, all the problems listed above occurs when it was already uninstalled.

    EDIT: Intel Driver Update Utility detects no driver for my product
      My ComputerSystem Spec
  9.    02 Jul 2017 #9
    Join Date : Apr 2017
    Posts : 8,670
    windows 10 professional version 1607 build 14393.969 64 bit

    When you view control panel what do you see for Intel?
    Uninstall everything Realtek on your computer and reinstall this driver:
    IntcAzAudAdd Service for Realtek HD Service for Realtek HD C:\Windows\system32\drivers\RTKVHD64.sys
    Uninstall the Intel driver as part of the chipset using the control panel and reinstall the driver from the Asus web site for your computer's serial or product number.

    This Intel driver is part of the chip set. So you will need to uninstall all of the chipset drivers at one time. Then reinstall from the Asus web site for your computers configuration and operating system.
    iaStorA Kernel Boot Running C:\Windows\system32\drivers\iaStorA.sys
      My ComputerSystem Spec
  10.    02 Jul 2017 #10
    Join Date : Jun 2017
    Posts : 102
    Windows 10 Pro 64-bit
    Thread Starter

    Once Corsair LINK is re-installed and launched at startup the system keep hangs for 0.5-1 second.

    I currently have no Realtek driver installed and these are the only Intel driver from Program and functionality list:


    These are all Intel devices from Device Manager:




    Plus there's an unknown device:

    Having this Hardware ID:


    How can I update that specific Realtek driver?
      My ComputerSystem Spec

 
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