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  1.    11 Jun 2017 #11
    Join Date : Jun 2017
    Holsworthy, Devon
    Posts : 8
    Windows 10 Home Edition 64-bit v1703

    Is the RAM you put onto the motherboard compatible with the motherboard itself? It should automatically detect the full RAM if your system is a 64-bit version of Windows 10.....
      My ComputersSystem Spec
  2.    11 Jun 2017 #12
    Join Date : Jun 2017
    Bethalto, IL
    Posts : 7
    Windows 10
    Thread Starter

    I downloaded CPUZ. Here are the screen shots:
    Memory:
    Click image for larger version. 

Name:	2017-06-11.png 
Views:	41 
Size:	17.6 KB 
ID:	139080

    New DIMM
    Click image for larger version. 

Name:	2017-06-11 New DIMM.png 
Views:	42 
Size:	20.1 KB 
ID:	139083

    Original DIMM
    Click image for larger version. 

Name:	2017-06-11 orig DIMM.png 
Views:	42 
Size:	21.3 KB 
ID:	139084

    Thanks for the advice, hope this helps resolve this issue.
    Attached Thumbnails Attached Thumbnails 2017-06-11 (1).png   2017-06-11 (2).png  
    Last edited by fdgowin; 11 Jun 2017 at 16:50. Reason: Better screen shots
      My ComputerSystem Spec
  3.    11 Jun 2017 #13
    Join Date : Jun 2015
    Posts : 12,860
    Windows 10 Pro

    My first guess is, like Executor says, compatibility issues.
      My ComputersSystem Spec
  4.    11 Jun 2017 #14
    Join Date : Jun 2017
    Bethalto, IL
    Posts : 7
    Windows 10
    Thread Starter

    Do you think it looks like I may need the low voltage DIMM. (1.35 v 1.5)?
      My ComputerSystem Spec
  5.    11 Jun 2017 #15
    Join Date : Jun 2014
    USA
    Posts : 1,577
    Windows 10 Pro x64

    You have two different RAM modules, with different voltages. One says 1.35 volts, the other says 1.5 volts. You need to match to the original, which seems to be 1.35 volts. Not 1.5 volts. When installing RAM always try to match with the same vendor and module. And if possible, in pairs.

    Regardless, your issue appears to be mismatched RAM modules.

    Quote Originally Posted by fdgowin View Post
    I downloaded CPUZ. Here are the screen shots:

    New DIMM
    Click image for larger version. 

Name:	2017-06-11 New DIMM.png 
Views:	42 
Size:	20.1 KB 
ID:	139083

    Original DIMM
    Click image for larger version. 

Name:	2017-06-11 orig DIMM.png 
Views:	42 
Size:	21.3 KB 
ID:	139084

    Thanks for the advice, hope this helps resolve this issue.
      My ComputersSystem Spec
  6.    11 Jun 2017 #16
    Join Date : Jun 2017
    Bethalto, IL
    Posts : 7
    Windows 10
    Thread Starter

    Once I saw the voltage, I wondered if that's what it was. Thanks guys. I'll replace it tomorrow and see if that does it.
      My ComputerSystem Spec
  7.    11 Jun 2017 #17
    Join Date : Jun 2014
    USA
    Posts : 1,577
    Windows 10 Pro x64

    To be safe I would get a pair so you know both modules match.

    Good luck.
      My ComputersSystem Spec
  8.    12 Jun 2017 #18
    Join Date : Jun 2017
    Bethalto, IL
    Posts : 7
    Windows 10
    Thread Starter

    Got a new DDR3L DIMM - Now we're showing 15.2 GB Usable. Thanks to all!
      My ComputerSystem Spec
  9.    12 Jun 2017 #19
    Join Date : Jun 2014
    USA
    Posts : 1,577
    Windows 10 Pro x64

    Glad we were able to solve your problem

    BTW you can mark this as solved by hitting the Solved button.

    Peace
      My ComputersSystem Spec

 
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