Removing corrupted files and laptop stuck when trying to repair


  1. Posts : 4
    Windows 10
       #1

    Removing corrupted files and laptop stuck when trying to repair


    Hi everyone,

    I hope someone can help me with this. I have a PC Specialist gaming laptop, with an SSD C drive and a 2TB D drive which is where I store most of my games. I noticed that when I was running a game the other day that it started stuttering and loading was erratic, and when it finally froze I tried running Malware Bytes and Spybot S & D. MB said there was Malware detected so I restarted and set the repair into motion - however when scanning and repairing the D drive, it got stuck at 73% and after about 15 hours I gave up.....

    When I right click the D drive and do a check it says there is a disk error but again, when I try to repair it gets stuck near the end. I did find a corrupted file (turns out to be a mod on a game) but I cannot for the life of me figure out how to delete it. I cannot even delete it using cmd line.

    Any help with this would be appreciated, as currently I cannot play any games from Steam as the library is on the D drive, and it doesn't seem to be able to transfer any of them to C without crashing.

    Thanks in advance
    Michael
      My Computer

  2. dalchina's Avatar
    Posts : 24,326
    Win 10 Pro (1903)
       #2

    Hi, first check your drive.

    1. Please check your disk. Download and install Hard Disk Sentinel (trial) and post a screenshot of its GUI
    to post a screenshot please use the Insert Image icon to the left of the video icon above your post

    2. Check your file system (was this what you tried - or equivalent?)
    From a command prompt
    [Windows key + X, click command prompt]
    chkdsk D: /F
    Post back the result

    Thanks
      My Computers


  3. Posts : 32,466
    windows 10 professional version 1607 build 14393.969 64 bit
       #3

    Open administrative command prompt and type or copy and paste these commands:

    1) winver (view the pop up and post your windows version and build into the post)

    2) sfc /scannow

    3) dism /online /cleanup-image /restorehealth

    4) chkdsk /scan

    5) msconfig (then view the pop up)
    Move the dot from normal startup to selective startup
    Uncheck load startup items
    Click on the service tab
    In the left lower corner check hide all Microsoft services
    On the right lower side click disable all
    apply/ok and do not reboot

    6) taskmgr (then view the pop up)
    Click on the startup tab
    Click on the status column so that enable rises to the top
    For each row that has enable right click and change to disable

    7) shutdown /r

    Upon reboot you should be in clean boot

    https://support.microsoft.com/en-us/...oot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki


    Please post into the forum
    1) winver windows version and build
    2) scannow results
    3) restorehealth results
    4) chkdsk /scan results

    To find the chkdsk results after reboot:

    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials


    get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt

    CHKDSK: What is it and how do I run it? - Ask Leo!

    Checking and Repairing a Disk with CHKDSK - Ask Leo!

    If you are familiar with eventvwr you can enter find 26226 to get chkdsk results.
      My Computer


  4. Posts : 4
    Windows 10
    Thread Starter
       #4

    dalchina said:
    Hi, first check your drive.

    1. Please check your disk. Download and install Hard Disk Sentinel (trial) and post a screenshot of its GUI
    to post a screenshot please use the Insert Image icon to the left of the video icon above your post

    2. Check your file system (was this what you tried - or equivalent?)
    From a command prompt
    [Windows key + X, click command prompt]
    chkdsk D: /F
    Post back the result

    Thanks
    OK - I will do this tonight and update you with the information, thanks.
      My Computer


  5. Posts : 32,466
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    Most often Malwarebytes and Spybot are run manually. What is your always on antivirus software? If possible run windows defender offline. It will reboot, load, and then run a quick scan.
      My Computer


  6. Posts : 4
    Windows 10
    Thread Starter
       #6

    This is the screenshot from Hard Disk Sentinel (focussing on the D drive):

    Removing corrupted files and laptop stuck when trying to repair-hds_gui.jpg

    I tried doing a chkdsk but it said I would need to unmount the drive to do that, and I don't feel comfortable doing that, to be honest.

    dalchina said:
    Hi, first check your drive.

    1. Please check your disk. Download and install Hard Disk Sentinel (trial) and post a screenshot of its GUI
    to post a screenshot please use the Insert Image icon to the left of the video icon above your post

    2. Check your file system (was this what you tried - or equivalent?)
    From a command prompt
    [Windows key + X, click command prompt]
    chkdsk D: /F
    Post back the result

    Thanks
      My Computer


  7. dalchina's Avatar
    Posts : 24,326
    Win 10 Pro (1903)
       #7

    Hi, It's not worth continuing with that disk as it is, according to that. You can't rely on. It appears to be failing.

    You said it was a 2Tb drive- HD Sentinel reports it as 1Tb.

    Feel free to do other checks and use other programs as well if you wish.

    With Hard Disk Sentinel, you can also do a surface test if you are still not convinced:
    Select the disk, click Disk, click Surface Test.
    (Should take a while).
      My Computers


  8. Posts : 4
    Windows 10
    Thread Starter
       #8

    Ah, yes it is 1TB, sorry - thought it was 2 TB for some reason...

    Yeah, it's quite a dismal result.....apparently now it's not even mounting, there's just a question mark against the image and it's not recognising it on HDS anymore...


    dalchina said:
    Hi, It's not worth continuing with that disk as it is, according to that. You can't rely on. It appears to be failing.

    You said it was a 2Tb drive- HD Sentinel reports it as 1Tb.

    Feel free to do other checks and use other programs as well if you wish.

    With Hard Disk Sentinel, you can also do a surface test if you are still not convinced:
    Select the disk, click Disk, click Surface Test.
    (Should take a while).
      My Computer

  9. dalchina's Avatar
    Posts : 24,326
    Win 10 Pro (1903)
       #9

    Hope you've got a backup of any important data.
      My Computers


 

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