Windows 10: RAM ISSUE. Only 2GB usable of 6.

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  1. Posts : 37,567
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       24 May 2017 #21

    It stopped raining and I need to go to work. Another member is telling me to suggest that you install Speccy - System Information - Free Download and post a screenshot here. (WinKey/Print Screen keys > Your Pictures folder > Screenshots). Make sure to blot out any personal info it may reveal.

    I'll check in when I get back. Good luck.
      My ComputersSystem Spec

  2.    24 May 2017 #22

    4.1GB Hardware Reserved would indicate you have 4GB allocated to the Graphics card, should be a setting in the Bios to reduce it to say 1 or 2GB
      My ComputersSystem Spec

  3.    24 May 2017 #23

    Did You try opening RUN and typing msconfig then checking the OS advanced options to see if max memory is set to 0 with the box unchecked ?
      My ComputerSystem Spec

  4. Wynona's Avatar
    Posts : 21,182
    Windows 10 Skip Ahead Preview Build 18219
       24 May 2017 #24

    cromat18 said: View Post
    I cant do it. It is soldered to the board
    AFIK, RAM is never soldered to the motherboard! It was a long time ago, but not since I've been building my own computers.
      My ComputerSystem Spec

  5. Wynona's Avatar
    Posts : 21,182
    Windows 10 Skip Ahead Preview Build 18219
       24 May 2017 #25

    clam1952 said: View Post
    4.1GB Hardware Reserved would indicate you have 4GB allocated to the Graphics card, should be a setting in the Bios to reduce it to say 1 or 2GB
    Hate to say this, Clam, but this is an HP system we're talking about. They don't let you do much of anything in the BIOS. However, I'm going to look into my Lappy's BIOS to see what I can find.
      My ComputerSystem Spec

  6.    24 May 2017 #26

    Wynona said: View Post
    AFIK, RAM is never soldered to the motherboard! It was a long time ago, but not since I've been building my own computers.
    I let him slide on that one since I'm thinking it's a model You have to remove the MOBO to get to the RAM.

    Only SOC models would have RAM that can't be removed AFAIK.
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  7. Fafhrd's Avatar
    Posts : 1,928
    Windows 10 x86 14383 Insider Pro and Core 10240
       24 May 2017 #27

    No - Memory module access is a process of removing Battery, service cover (single Philips screw) and lifting a protective shield to expose the memory modules:

    http://h10032.www1.hp.com/ctg/Manual/c04499120

    Page 42/86
      My ComputersSystem Spec

  8. Wynona's Avatar
    Posts : 21,182
    Windows 10 Skip Ahead Preview Build 18219
       24 May 2017 #28

    Fafhrd said: View Post
    No - Memory module access is a process of removing Battery, service cover (single Philips screw) and lifting a protective shield to expose the memory modules:

    http://h10032.www1.hp.com/ctg/Manual/c04499120

    Page 42/86
    Wow, Fafhrd, I hadn't gotten that far!

    I did get to the support page to look for the RAM information, but so far haven't found it.

    HP ENVY Notebook - m6-p113dx | HP® Customer Support
      My ComputerSystem Spec

  9. Wynona's Avatar
    Posts : 21,182
    Windows 10 Skip Ahead Preview Build 18219
       24 May 2017 #29

    @cromat18 In an unrelated item, it seems there's been a battery recall on your computer: HP Notebook Computer Battery Safety Recall and Replacement Program

    Chapter 1 Product Description, Page 1 under Memory, it shows two customer accessible/upgradable memory module slots.

    Memory
    Two customer-accessible/upgradable memory module slots
    Support for DDR3L (1600-MHz
    ) at 1.35V dual channel
    Support for 16834-MB of system RAM
    in the following configurations

    16834-MB (8192-MB×2)
    12288-MB (8192-MB+4096-MB)
    8192-MB (8192-MB×1, 4096-MB×2)
    6144-MB (4096-MB+2048-MB
      My ComputerSystem Spec

  10. Wynona's Avatar
    Posts : 21,182
    Windows 10 Skip Ahead Preview Build 18219
       24 May 2017 #30

    @cromat18 - Now that you know the RAM (Memory) isn't soldered into your motherboard, proceed to test what may/may not be going on with it, following instructions posted by others.

    If you choose to do this, go to Chapter 5 Removal and replacement procedures for Customer Self-Repair parts beginning on Page 28 of the user manual Fafhrd linked to.

    I always read at least three times before diving in. If you don't feel comfortable with the procedure, maybe you have a family member or buddy who can handle the task.
      My ComputerSystem Spec


 
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