Loss of disk space despite clean install

Augi1 said:

Thanks for the response. I am never asked what type of installation I want. I am never shown the screen that lets me select "Custom: Install Windows only (advanced)". When I go to install W10, I am asked if I want to keep my old files, apps, etc., or basically get rid of them. I cannot give you the screen shot, but it does not look like the one you supplied me with. I click on get rid of all old files, apps, etc., but them I'm never asked where I want to install windows. The download and installation just starts from there. I suspect the hard drive was partitioned when I upgraded from W7. I am at a loss as to how to get out of the loop I'm in.

I don't know if this has anything to do with the fact that I seem to have SATA drives. I don't know if it's a problem regarding Legacy BIOS issue. Give me help before this thing eats lead!

Are these the screens you are getting?



Then....



Then....



--- OR ---

Augi1 said:

Yes. I click on Change what to keep and tell it to keep nothing.....

I know what you said, BUT...... you did not boot the DVD. Those screens are what you will get if you mount the DVD, or open it with Explorer, and run setup.exe. It is exactly what will happen if you do an In-Place Repair or In-Place Upgrade.

How, exactly, did you try to boot the DVD? The exact steps......

Augi1 said:

I put the DVD in the drive, turn off the computer and turn it back on. I have also tried to do it by clicking F12 at startup. I have checked the BIOS by clicking F2 at startup to enter setup to make sure it will read the DVD drive first. I know I am an idiot. I do appreciate your patients. How is it that I am supposed to boot from the DVD?

You're not an idiot....I apologize if my comments implied that.

If the DVD drive is set to be read first, do you see at the top of the screen something like

Press any key to boot from CD............

with a countdown going on for 10 seconds?

Augi1 said:

Yes.

Did you press "any key"? If so, what did you see next? Any error message or something strange?