Windows 10: Services "Application Information" or "User Profile Service" high CPU Solved

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  1.    14 May 2017 #1

    Services "Application Information" or "User Profile Service" high CPU


    Recently, one of my service host processes in the task manager showed about 13% CPU usage on my i7. I manually restarted each service in its list and found my problems: Application Information refused to stop on its own, but User Profile Service, which takes Application Information down with it, solved my CPU drain. Yesterday, the windows services locked me out. When I tried to stop the problem services, I got "Error 1061: The service cannot accept control messages at this time." Fearing a virus, I tried to run Malwarebytes, but it gave me the same error message. I managed to run it in safe mode, but this did not solve the problem. As of now, I have a CPU drain and no apparent way to stop it. Can anyone help?
      My ComputerSystem Spec

  2.    14 May 2017 #2

    Arsenurderer said: View Post
    Recently, one of my service host processes in the task manager showed about 13% CPU usage on my i7. I manually restarted each service in its list and found my problems: Application Information refused to stop on its own, but User Profile Service, which takes Application Information down with it, solved my CPU drain. Yesterday, the windows services locked me out. When I tried to stop the problem services, I got "Error 1061: The service cannot accept control messages at this time." Fearing a virus, I tried to run Malwarebytes, but it gave me the same error message. I managed to run it in safe mode, but this did not solve the problem. As of now, I have a CPU drain and no apparent way to stop it. Can anyone help?
    Hi Arsenurderer and welcome to Tenforums.
    Let's get the virus possibility out of the way:

    Run RKILL
    RKill Download
    Post the log that pops up upon completion.

    Run "Scan" of ADWCleaner
    Downloads - AdwCleaner - ToolsLib

    Post the scan log
    C:\AdwCleaner\AdwCleaner[S1].txt

    If you're around now, wait for my response - do not reboot, and do not run "Clean".
      My ComputerSystem Spec

  3.    14 May 2017 #3

    I downloaded adw and rkill, but both displayed "This service cannot accept control messages at this time" when I tried to run them.
      My ComputerSystem Spec

  4.    14 May 2017 #4

    Can you boot into Safe Mode and try running them?
      My ComputerSystem Spec

  5.    14 May 2017 #5

    ADW found some threats in the registry. This is the log file.
    # Updated on 24/04/2017 by Malwarebytes# Database : 2017-04-24.1 [Local]# Operating System : Windows 10 Pro (X64)# Username : Daniel - ARSENURDERER# Running from : C:\Users\Daniel\Desktop\adwcleaner_6.046.exe# Mode: Scan# Support : https://www.malwarebytes.com/support***** [ Services ] *****No malicious services found.***** [ Folders ] *****No malicious folders found.***** [ Files ] *****No malicious files found.***** [ DLL ] *****No malicious DLLs found.***** [ WMI ] *****No malicious keys found.***** [ Shortcuts ] *****No infected shortcut found.***** [ Scheduled Tasks ] *****No malicious task found.***** [ Registry ] *****Key Found: HKLM\SOFTWARE\Classes\OCComSDK.ComSDKKey Found: HKLM\SOFTWARE\Classes\OCComSDK.ComSDK.1Key Found: [x64] HKLM\SOFTWARE\Classes\OCComSDK.ComSDKKey Found: [x64] HKLM\SOFTWARE\Classes\OCComSDK.ComSDK.1Key Found: HKLM\SOFTWARE\Classes\CLSID\{B9D64D3B-BE75-4FA2-B94A-C4AE772A0146}Key Found: HKLM\SOFTWARE\Classes\CLSID\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}Key Found: HKLM\SOFTWARE\Classes\Interface\{FA7B2795-C0C8-4A58-8672-3F8D80CC0270}Key Found: HKLM\SOFTWARE\Classes\Interface\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}Key Found: HKLM\SOFTWARE\Classes\TypeLib\{1112F282-7099-4624-A439-DB29D6551552}***** [ Web browsers ] *****No malicious Firefox based browser items found.No malicious Chromium based browser items found.*************************C:\AdwCleaner\AdwCleaner[S0].txt - [1578 Bytes] - [14/05/2017 13:43:07]########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1651 Bytes] ##########
      My ComputerSystem Spec

  6.    14 May 2017 #6

    Okay, I'd say that you can go ahead and let ADWCleaner delete those keys (Run the Clean).
    Malware scan of OCComSDK.dll (TODO: ) 23522724e1e012a9580aaf4c06beb4fdfdd7606f - Reason Core Security Labs
      My ComputerSystem Spec

  7.    14 May 2017 #7

    Please fill in your system specs so we know what we've got here.
    System Specs - Fill in at Ten Forums Windows 10 General Tips Tutorials

    Please run

    JRT
    Junkware Removal Tool Download
    Please post the log if it finds anything.

    If you have Ccleaner Free on the system already, run it on your browsers, clearing out all temp files, cache, cookies (using default settings is fine).

    If you don't have it on your system, boot back into normal mode, install and run it .

    I'm not seeing anything major, just adware (OpenCandy).
      My ComputerSystem Spec

  8.    14 May 2017 #8

    I deleted the files and let ADW restart my computer. The processor drain is still present and the services are still not accepting control messages. Any ideas for the next step?
      My ComputerSystem Spec

  9.    14 May 2017 #9

    I am researching.
    Please fill in your system specs?
    I have to break for a few minutes - will be back. :)
      My ComputerSystem Spec

  10.    14 May 2017 #10

    Try stopping the Windows Update service (wuauserv) and see if that makes a difference.
      My ComputerSystem Spec


 
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