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  1.    12 May 2017 #1
    Join Date : May 2017
    Posts : 9
    windows 10 cu

    Windows 10 creators update constant crashing


    This pc has run smoothly for quite a while now, until the creators update. now, it crashes every day. I was getting windows out of memory crashes, but i installed the latest drivers for chipset, both lan, bluetooth, vga, and audio. I even rolled back my gpu driver to 372. something. I even re-installed windows to the anniversary, but it updated to cu during the process. Now, i get video driver crashed messages and the pc has to be reset because it is completely unresponsive. I have run virus checks and poolmon trying to figure out what is going on, but it still crashes every day at least once. anybody have any ideas? if you need any screenshots or bug reports, just let me know. I am so frustrated with this it's unreal.
      My ComputerSystem Spec
  2.    12 May 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,932
    Win 10 Pro (1703)

    Hi, it could be helpful if you have a look at Reliability History (type Reli in Cortana's search bar). Explore any red x's and post any interesting reports - in particular, those relating to times the PC crashed.

    Note that with upgrade you may now have different driver versions to what you had with the AU. There should have been no need for you to manually update your PC drivers.

    Try a clean boot and see if you still experience any crashes.
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts Windows 10 Performance Maintenance Tutorials
    (part 1)

    You say you have tried the same graphics driver version you were using with the AU.

    You could also research your MBO/PC and see if others have experience of this.

    even re-installed windows to the anniversary
    Unfortunately you can't now roll back to the AU as you have clean installed the CU - assuming that's what you meant? Or did you try to roll back to the AU?
      My ComputerSystem Spec
  3.    12 May 2017 #3
    Join Date : May 2017
    Posts : 9
    windows 10 cu
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Hi, it could be helpful if you have a look at Reliability History (type Reli in Cortana's search bar). Explore any red x's and post any interesting reports - in particular, those relating to times the PC crashed.

    Note that with upgrade you may now have different driver versions to what you had with the AU. There should have been no need for you to manually update your PC drivers.

    Try a clean boot and see if you still experience any crashes.
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts Windows 10 Performance Maintenance Tutorials
    (part 1)

    You say you have tried the same graphics driver version you were using with the AU.

    You could also research your MBO/PC and see if others have experience of this.


    Unfortunately you can't now roll back to the AU as you have clean installed the CU - assuming that's what you meant? Or did you try to roll back to the AU?
    Reliability history says hardware error. It doesn't say what hardware or anything. I tried updating hardware drivers as a possible solution to the out of memory errors. I will try a clean boot, but the problem only arises after the pc has been on for a long time. Usually after about 10 hours or so. I clean installed windows using the au, but it updated to the cu during installation.
      My ComputerSystem Spec
  4.    12 May 2017 #4
    Join Date : Oct 2013
    Newport, South Wales, UK
    Posts : 1,801
    Windows 10 Pro x64 FCU - XP/Vista/Win7/Win8.1 in VM for testing

    Probably irrelevant, but have you checked your Temps - I have seen OS update affect processes and increase processor Etc usage, which can show as a hardware failure -- especially as it seems to be run time related
      My ComputerSystem Spec
  5.    12 May 2017 #5
    Join Date : May 2017
    Posts : 9
    windows 10 cu
    Thread Starter

    Quote Originally Posted by Barman58 View Post
    Probably irrelevant, but have you checked your Temps - I have seen OS update affect processes and increase processor Etc usage, which can show as a hardware failure -- especially as it seems to be run time related
    Yes, I am quite diligent about watching my temps. I do have my cpu overclocked a bit, but I have a corsair h100i on it that is still working fine. I monitor my temps continuously and none have gotten too high. I don't believe temps are causing the problems, but i was not awake for all the crashes and there's no record of what the temps were at that time. However, I don't believe that temps are the cause of my issue. I am sure it's software-related.
      My ComputerSystem Spec
  6.    12 May 2017 #6
    Join Date : May 2017
    Posts : 9
    windows 10 cu
    Thread Starter

    This is the info from the latest crash reported in reliability monitor.

    SourceWindowsSummaryHardware errorDate‎5/‎12/‎2017 3:45 AMStatusNot reportedDescriptionA problem with your hardware caused Windows to stop working correctly.Problem signatureProblem Event Name: LiveKernelEventCode: 187Parameter 1: 1Parameter 2: 0Parameter 3: 0Parameter 4: 0OS version: 10_0_15063Service Pack: 0_0Product: 256_1OS Version: 10.0.15063.2.0.0.256.48Locale ID: 1033

    maybe this will help someone assist me in figuring this out.
      My ComputerSystem Spec
  7.    12 May 2017 #7
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,932
    Win 10 Pro (1703)

    Try Safe Mode overnight and see if it crashes. (Uses a basic graphics driver).

    If you can find a way for it not to crash, you may have a starting point.

    Anniversary Update: You said it updated to the CU during your attempt to install it- this would presumably because you chose to accept updates during the installation process.

    Crash reports:
    You need now to correlate that with the Event Log - there may be a dmp file which will give an expert more.
    Search the internet for
    LiveKernelEventCode: 187
    and you get results like
    Live Kernel Event - Microsoft Community
    Solved Hardware Error

    which may suggest a way to get further information - if there was time for such to be generated.
      My ComputerSystem Spec
  8.    13 May 2017 #8
    Join Date : May 2017
    Posts : 9
    windows 10 cu
    Thread Starter

    So, I opted to try re-installing windows once more. This time, I decided to try unplugging all but my os ssd while installing. I was able to get all my hardware to report in device mgr that everything is good, all drivers updated (mostly by windows, but I did have to find one for my sata controller) and devices working. I also didn't install anything that isn't completely necessary such as Samsung magician and the realtek software for my audio. It has been running for 12 hours now with no crashes or memory leak, finally! Now, I just hope that it stays that way...This all started with a shifty memory leak just after a fresh install of windows 10 cu. I had a hard time nailing down exactly what was causing the leak and, through research on the web, I ended up installing drivers for all my hardware manually. If I had to guess what happened, I would have to say that my not unplugging the other drives may have been the cause of the leak somehow. Thanks to all with suggestions, most of us can't always figure everything out alone, so we all need to try to be helpful so we all can figure everything out together!
      My ComputerSystem Spec
  9.    13 May 2017 #9
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,932
    Win 10 Pro (1703)

    Glad to hear you've found a way... it really shouldn't be this hard with a mature (???) product.

    Yes, simplifying the configuration is a good option.

    Now, capture what you have. Use e.g. Macrium Reflect (free) to create a 'System Backup' (all Win 10 related partitions) - a disk image on an external disk or storage location.

    Then you can safely install more- and if problems occur, you have the option of restoring your image.

    As you install things and reach a satisfactory state, update your image by creating a differential image (smaller, faster).

    I'd guess all regular contributors here use disk imaging.
      My ComputerSystem Spec
  10.    13 May 2017 #10
    Join Date : May 2017
    Posts : 9
    windows 10 cu
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Glad to hear you've found a way... it really shouldn't be this hard with a mature (???) product.

    Yes, simplifying the configuration is a good option.

    Now, capture what you have. Use e.g. Macrium Reflect (free) to create a 'System Backup' (all Win 10 related partitions) - a disk image on an external disk or storage location.

    Then you can safely install more- and if problems occur, you have the option of restoring your image.

    As you install things and reach a satisfactory state, update your image by creating a differential image (smaller, faster).

    I'd guess all regular contributors here use disk imaging.
    Honestly, I have never backed up because I never really had the space. Now that I do, I guess I'm going to start. It would eliminate a bunch of problems i have fought... Thanks!
      My ComputerSystem Spec

 
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