1.    03 May 2017 #1
    Join Date : Oct 2015
    Posts : 7
    10

    Laptop won't go to sleep/hibernate; turns back on


    So pretty much my title.

    This used to be a really common issue, then it stopped doing it on it's own. Last night it started back up.

    Now, I know with such machinery, nothing really happens "on it's own", but... I've made no changes to any settings, downloaded no software that could have made any changes, etc. It just started back up again and it's really ****ing annoying.

    SO, in a nutshell.

    Click the power button > screen shuts off, light goes out > Sleep/Hibernate mode > A beat later it turns back on and wants to log in.

    I just checked my power settings, tweaked a thing or two about sleep and hibernate mode to make sure it's properly on and everything's set with next to no changes. I know this laptop's been treated like shit and it's been having heating/cooling issues even with a Thermaltake cooling fan from '14 (it's been slowing down a bit) and the resting temp is between 55-60șC.

    I don't know what's going on with this, nor really what data to share. Ask and I'll supply.
      My ComputerSystem Spec
  2.    03 May 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,001
    Windows 10 Pro Build 1703

    Hi Chevko.

    While you may not have changed things Windows is always helping us. Could you please check your Update History and see if anything was installed in the last two days. Start=>Settings+>Update & security => Update History

    Next, to identify what is waking your device up, the next time it wakes up, to a command prompt(admin) type

    powercfg -lastwake

    This will tell you who ordered the wake up call.

    Ken
      My ComputerSystem Spec
  3.    03 May 2017 #3
    Join Date : Oct 2015
    Posts : 7
    10
    Thread Starter

    Well. It seemed to go to sleep just fine when we went to go get IHOP. Testing the button has it working just fine now. Of course, it wants to do this when I go to ask for help. Ugh.

    I'll have to put this thread on hold for when it decides to do again, I'm sorry. Maybe it'll do it again sometime today.

    The only update from two days ago was KB3150513, however.
      My ComputerSystem Spec
  4.    03 May 2017 #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,001
    Windows 10 Pro Build 1703

    No problem. Happy it's working.
      My ComputerSystem Spec
  5.    17 May 2017 #5
    Join Date : Oct 2015
    Posts : 7
    10
    Thread Starter

    ALRIGHT so it's doing it again!

    I did the thing and it's just saying a USB device is doing it. I moved my keyboard off the bottom of my laptop, where it's usually propped up but not touching anything and I flipped my mouse over. Did it twice to test and a total of three times on the cmd command. Same results each time.

    C:\Users\[USER]>powercfg -lastwake
    Wake History Count - 1
    Wake History [0]
    Wake Source Count - 2
    Wake Source [0]
    Type: Device
    Instance Path: USB\VID_256C&PID_006E\6&38cdfc0a&0&1
    Friendly Name:
    Description: USB Composite Device
    Manufacturer: (Standard USB Host Controller)
    Wake Source [1]
    Type: Device
    Instance Path: USB\VID_04F2&PID_0976\6&38cdfc0a&0&4
    Friendly Name:
    Description: USB Composite Device
    Manufacturer: (Standard USB Host Controller)

    C:\Users\[USER]>powercfg -lastwake
    Wake History Count - 1
    Wake History [0]
    Wake Source Count - 2
    Wake Source [0]
    Type: Device
    Instance Path: USB\VID_256C&PID_006E\6&38cdfc0a&0&1
    Friendly Name:
    Description: USB Composite Device
    Manufacturer: (Standard USB Host Controller)
    Wake Source [1]
    Type: Device
    Instance Path: USB\VID_04F2&PID_0976\6&38cdfc0a&0&4
    Friendly Name:
    Description: USB Composite Device
    Manufacturer: (Standard USB Host Controller)


    C:\Users\[USER]>powercfg -lastwake
    Wake History Count - 1
    Wake History [0]
    Wake Source Count - 2
    Wake Source [0]
    Type: Device
    Instance Path: USB\VID_256C&PID_006E\6&38cdfc0a&0&1
    Friendly Name:
    Description: USB Composite Device
    Manufacturer: (Standard USB Host Controller)
    Wake Source [1]
    Type: Device
    Instance Path: USB\VID_04F2&PID_0976\6&38cdfc0a&0&4
    Friendly Name:
    Description: USB Composite Device
    Manufacturer: (Standard USB Host Controller)
      My ComputerSystem Spec
  6.    17 May 2017 #6
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,001
    Windows 10 Pro Build 1703

    In device manager, under properties of device, say mouse, there should be a power management tab. There you can disable a device's ability to wake machine up. Might be worth testing to identify which device is actually causing.

    Sounds like you are not using touchpad on laptop. On a number of devices you can shut it off when mouse is connected.

    This is either in "Settings" under mouse or "Additional Settings" which brings up the older mouse settings.

    I see you are running a Toshiba. For some reason a number of Toshiba devices are mis-reporting their touchpad. One I worked on thought it was a Lenovo touchpad. What is your touchpad listed in Device manager?


    Ken
      My ComputerSystem Spec
  7.    17 May 2017 #7
    Join Date : Oct 2015
    Posts : 7
    10
    Thread Starter

    I will definitely take a look at the connected mouse's USB settings when I get a chance, I'm currently I'm at a friend's rebuilding my resume since I'm running short on time for my lease x')

    The touchpad I typically ignore since on rare occasion I do use it, but I should probably turn it off when I'm not - just need to build that habit.

    The touchpad is listed as a Synaptics SMBus TouchPad. Doesn't say much else in the specifics about it.
      My ComputerSystem Spec
  8.    17 May 2017 #8
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,001
    Windows 10 Pro Build 1703

    Okay. The idea of turning off touchpad is totally automated, if you use. If the option is available, as soon as it sees a mouse it shuts off. Disconnect mouse and touchpad enables.

    Hopefully you will be able to identify culprit USB device.
      My ComputerSystem Spec

 


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