Brand new laptop not performing as it should.

Hello.
I just got myself a brand new (2 weeks ago) MSI GP72VR 6RF gaming laptop.
And i was full of hope and thoughts on games i could play with high/maxed settings with good fps, but there has been nothing but a disappointment.
From games like CSGO, Diablo 3 and even hearthstone i get low and fluctuating fps.
CSGO goes from the low 40fps up to 130fps at some points, with an average at 60.
Diablo 3 never goes above 70fps and drops down to 40 constant.
Hearthstone i can`t really see my fps in numbers, but i can see on the screen that it isn't stable at a high frame rate as it should be.
It also feels like there is some sort of vsync enabled on every game i play. And as far as i know there is no vsync or gsync enabled.
This laptop is ALOT better than my old desktop PC with an old i5 CPU and a 7900 series AMD GPU, but still my desktop outperform this laptop at any game i throw at it.

Changing the graphic settings in the different games gave no improvements what so ever.
I have tried to change the power settings to both high, low and balanced with no difference.
I have also tried to change back and forth between the integrated Intel graphic card and the Nvidia 1060 graphic card with no difference in performance.
graphic driver is up to date, same with the chipset driver and Nahimic, Dragon Center, SCM.
Temperatures looks ok at aorund 30-40 on idle and around 60 under load.
The only thing i have yet to try is a full format and reinstall of W10.

Oh and another question a little of topic. On the laptop system specs it says that it has a 120hz screen, but with (optional) on the side.
what does that mean? do i have a 120hz screen or not?
And also, i tried to run 3Dmark to see what score i could get, but before i could run it, it told me to turn off G-sync, witch i cant find anywhere.
In Nvidia control panel it only gives me the 3D settings tap and not display, stereo or video.
and in the 3D settings tap i can only disable Vsync. and that does not help

Thanks for your time and hope for some good response that can lead to solution.

So in short, i feel like the laptop is not giving me the power it should

Should just be a case of

• NVIDIA Control Panel.
• Manage 3D Settings
• Program Settings.
• Click "Add" button.
• Browse to and select the application executable you wish to use the Nvidia graphics.
• select the preferred graphics processor to use from the drop down.

That works for most people I know.

Personally I think that Optimus was the wrong way to implement a discrete graphics option as you can't disable the Intel Graphics as that feeds the discrete card, think back to 3dfx and the original Voodoo Graphics accelerator, which was fed from the existing card.

1) Looks like 2 types of display panel are available, my guesses are in brackets.
a) 1920x1080 (60 Hz TN) ?
b) 1920x1080 120 Hz, 5 ms, Wide-View (IPS) ?
You have tell us what you ordered, option b) I suspect is quite a bit more expensive.

The smaller Nvidia Control Panel is typical of Laptops using Nvidia Optimus switching associated with M series Mobile graphics chipsets and drivers.

Optimus is a non issue in this case as the games mentioned are aware and 'on the list'.

There is a contradiction in that you say it's a GTX1060 a Destop Graphics card, these I understand cannot use Optimus which applies to M series.

Perhaps do some hardware checking to see what you actually have got. I suspect it is a GTX1060(Notebook). They seem to have changed the label from an M.

The Notebook or M versions don't perform quite as well as the Desktop versions which take oodles of power.

@clam1952

I have tried what you wrote, both listing games in the Nvidia control panel, and tried putting the Nvidia graphic as automatically chosen by for any game app i run.
And that did unfortunately not work.
@Helmut

As i can see on the MSI website, the newer laptops with the 10-series cards does not have a M behind them. Only the older cards like the 900 or lower has that.
Maybe the 10-series cards has it, but MSI just dont wanna add it, i dont know.

And for the screen i can`t really find any specific info, all i cant find on the website or any other sites is
"

• 17.3" Full HD (1920x1080), 120 Hz Refresh Rate and 5ms response time panel (Optional)
• 17.3" Full HD (1920x1080) (Optional)"

@indianacarnie

I went to Display adapter properties, and the monitor tab only showed 60Hz. So i guess i got the 60Hz screen.
BUT i alost noticed that my Intel HD graphic card is listed as the graphic card in the "Adapter" tab right next to the "monitor tab"
Should not that list the 1060?

And i have also done what you said about the Dragon Center app, and it did nothing for me

Thanks for all the reply's :)

Long shot but it's not something like it won't run if on battery power? I have heard of that being an issue in the past.

Are you using the latest driver? There were problems with the previous notebook driver.

The laptop works the same with charger or battery.
And i got the latest driver for notebooks 381.89.

Just did a facotry reset, and unfortunately that did nothing : /
Guess i gonna have to go true the truble of sending back to where i bought it from

Thanks to all of you who tried to help. Really appreciate it :)