Windows 10: PC keeps saying there has been a problem and needs to restart Solved

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  1.    13 Apr 2017 #1

    PC keeps saying there has been a problem and needs to restart


    Found this sequence on 8 forum

    Can this easily be made into a batch file, to run each line sequentially ?

    Thanks

    Dism.exe /online /Cleanup-Image /StartComponentCleanup
    sfc /scannow
    Dism /Online /Cleanup-Image /RestoreHealth
    sfc /scannow
    UPDATE

    SFC scannow reports errors that cant be fixed

    get Error: 0x800f081f

    The source files could not be found.
    Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source , when i run restore health option...

    cant upload the CBS file as its 10MB
    Last edited by reddwarf4ever; 13 Apr 2017 at 16:00.
      My ComputerSystem Spec


  2. Posts : 6,897
    Windows 10 Pro x64 Build 1709
       14 Apr 2017 #2

    Hi Reddwarf4ever.

    Within this tutorial, Option 1, it explains using /Source in step 6 and 7. I assume you have a source to restore from, either ISO or USB key for your version.

    Use DISM to Repair Windows 10 Image
      My ComputerSystem Spec

  3.    14 Apr 2017 #3

    Hello
    thanks for the link to the tutorial, never thought to check for this....from my research it appeared that the option 5 using online in the command, did not require windows source files, but did an online repair......as it now appears I must provide my own own windows 10 reference files I will try this again.....
    thanks....maybe upgrading to creator version will resolve the problems.....
      My ComputerSystem Spec


  4. Posts : 6,897
    Windows 10 Pro x64 Build 1709
       14 Apr 2017 #4

    Agree but to force the update you will need Windows.

    Windows 10 Creators Update and Creators Update SDK are Released


    Ken
      My ComputerSystem Spec

  5.    14 Apr 2017 #5

    Need Windows ? It's installed ! Also have the creator ISO on a USB pen, already updated my laptop.....not sure if this would be a quicker route to sort out the windows has experienced an error and will restart in 1 minute problem, although not often....
      My ComputerSystem Spec


  6. Posts : 6,897
    Windows 10 Pro x64 Build 1709
       15 Apr 2017 #6

    Sorry about my language. When I said you need windows what I should have said was a working version of windows.

    Given your error message I wasn't sure Windows was actually functioning.

    If Windows is operational and you can navigate to the setup exe it should load and should be a fast way to get things resolved. I used the Media Creator tool. Plugged it in and ran setup.
      My ComputerSystem Spec

  7.    15 Apr 2017 #7

    That's exactly what I have done , hopefulll the problem is fixed, if not I now have a ' creator' ISO to use the other method.

    thanks
      My ComputerSystem Spec

  •    16 Apr 2017 #8

    UPDATE, problem not gone away......still shutting down occaisonly...

    just noticed two things.

    1-doesn't seem to happen in safe mode
    2- just now it was fine till I moved the mouse, then said it would restart any ideas ???

    thanks
    Last edited by reddwarf4ever; 16 Apr 2017 at 13:38.
      My ComputerSystem Spec


  • Posts : 6,897
    Windows 10 Pro x64 Build 1709
       16 Apr 2017 #9

    Interesting that it does not happen if Safe mode. I would have said mouse driver but the standard driver is likely loaded in safe and normal boot.

    This procedure helps to isolate software issues and as it doesn't happen in Safe (where only the basics are loaded) i would give it a try.

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

    The other major difference between safe and normal is the video driver and the video driver has to show you mouse. Have you updated video driver. I would try this and I would also try an older video driver.


    Ken
      My ComputerSystem Spec


  • Posts : 6,425
    10 Home x64 (1709) (10 Pro on 2nd pc)
       16 Apr 2017 #10

    reddwarf4ever said: View Post
    ....maybe upgrading to creator version will resolve the problems.....
    No. It will introduce a new problem. 15063.0 is OK, but as soon as a cumulative update is installed DISM RestoreHealth will fail, saying 'cannot find source files'. This is a error in DISM, there are no actual errors that need to be corrected. This has apparently already been reported on the Feedback Hub - we await a fix from Microsoft.

    Creators update component store shows corruption but unable to repair
      My ComputersSystem Spec


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