Windows 10: PC keeps saying there has been a problem and needs to restart Solved

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  1.    17 Apr 2017 #11

    Bree said: View Post
    No. It will introduce a new problem. 15063.0 is OK, but as soon as a cumulative update is installed DISM RestoreHealth will fail, saying 'cannot find source files'. This is a error in DISM, there are no actual errors that need to be corrected. This has apparently already been reported on the Feedback Hub - we await a fix from Microsoft.

    Creators update component store shows corruption but unable to repair
    Bit confused about dism procedure.....the one brink showed in a tutorial refers to $wimdows, is this my installed Windows ? I downloaded a new 10 ISO and have the .esd file, can I use that ? And if so how ?

    Going to try the clean boot method, may show the issue...
      My ComputerSystem Spec

  2.    17 Apr 2017 #12

    Setup for clean boot, left all ms enabled and disabled rest, now get remote procedure call failed on reboot, when I try to login it says handle is invalid
      My ComputerSystem Spec

  3.    17 Apr 2017 #13

    Couldn't see an easy solution to getting the services,restored an image I created on the 11th April....this is now the anniversary edition as I updated to the creator edition free the started ok, but still has the shutdown issue, so I did a clean per tenforum guide, now it boots normally, but I found many MS startup services disabled.....can't remember how this happened, wonder if that's why my pc has been shutting down......could a Trojan rootkit or virus mess around with my startup items.....?

    so will monitor and see if shutdown issue has gone. ...
    thanks 4 now
      My ComputerSystem Spec

  4. Caledon Ken's Avatar
    Posts : 10,670
    Windows 10 Pro x64 Build 1803
       17 Apr 2017 #14

    Definitely malware can mess with anything and everything. Not sure what they would be achieving disabling random services. Killing AV services is understandable.

    When you get a shutdown is there anything in the event logs?
      My ComputerSystem Spec

  5.    18 Apr 2017 #15

    We're are the logs found

    its still shutting down randomly with the windows message the pc has a problem and will restart in one minute
    ran full rootkit programs but nothing found, still in clean boot

    any ideas please
    Last edited by reddwarf4ever; 18 Apr 2017 at 05:30.
      My ComputerSystem Spec

  6. Caledon Ken's Avatar
    Posts : 10,670
    Windows 10 Pro x64 Build 1803
       18 Apr 2017 #16

    Right click Start, left click Event Viewer.

    When it opens, second one down, left side, Windows logs. Expand. There are several, I would check system first, then application.

      My ComputerSystem Spec

  7.    18 Apr 2017 #17

    I had a quick look through, saw a reference to which I installed ages ago and also kidswatch...parental control software...these are now uninstalled. I have run every rootkit and av program I can find, superantispyware found a few, chose to remove all......deleted the contents of a folder windows/.....updates, can't remember the exact name...
    since restarting has been stable for 2 hours, but seems like a time bomb waiting to go off....also uninstalled completey avast AV in. Are it had been compromised.....will reinstall now.

    Need to reset the logs, then check straight after an event.....can this be done easily
      My ComputerSystem Spec

  8. Caledon Ken's Avatar
    Posts : 10,670
    Windows 10 Pro x64 Build 1803
       18 Apr 2017 #18


    Right click on log, click on Clear log.

      My ComputerSystem Spec

  9.    20 Apr 2017 #19

    Luckily my problem is now resolved.....I tried DISM, but apparently that is currently not working....
    then tried every antivirus and rootkit killer I could find, allowed them to disinfect and delete everything the shutdown issue has gone, will never know what it was.......
    thanks everyone
      My ComputerSystem Spec

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