Dropped HP ENVY core i7- computer running very slow


  1. Posts : 3
    Windows 10
       #1

    Dropped HP ENVY core i7- computer running very slow


    Hi,
    I just dropped my HPENVY on my carpeted floor and now it is running very slow! It landed where the laptop folds to close.

    Wanted to see if there was anything I can do to fix it before I take it to computer shop tomorrow.
    Thanks!
      My Computer


  2. Posts : 366
    Windows 10 Pro x64
       #2

    Only thing I can think of is maybe something got knocked loose. Maybe a RAM DIMM got knocked out and is now low on RAM. Just to cover the very basics, you did restart it at least once, right?
      My Computers


  3. Posts : 3
    Windows 10
    Thread Starter
       #3

    Yes. The computer actually restarted on its own. I did restart it again. And it was still slow.
      My Computer


  4. Posts : 366
    Windows 10 Pro x64
       #4

    What is the model number and specs of the laptop? If you could, please fill out your system specs.
      My Computers


  5. Posts : 3
    Windows 10
    Thread Starter
       #5

    Intel Core i7
    Hp envy x360 convertible marshmallow
    Model m6-aq005dx
      My Computer


  6. Posts : 366
    Windows 10 Pro x64
       #6

    So it looks like it is supposed to have 12GB RAM in it. If you open the task manager and look under the memory tab on the left, does it reflect 12 (may be slightly less like 11.98, sometimes it isnt exact).

    If that shows up fine, I would run chkdsk on the drive. Open an admin commant prompt and type: chkdsk C: /R

    It will ask to schedule the check for the next restart. Say yes, and restart the computer and allow it to perform the check.
      My Computers


 

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