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  1.    01 Mar 2017 #1
    Join Date : Feb 2016
    Posts : 103
    windows 10 acer laptop

    Slow startup


    Good day to all.
    I have a Acer Aspire E1-572 Laptop. It's running well on windows 10.
    The only thing is very slow on startup timed it this morning on a restart it took two min 35 seconds. I have looked on this forum and did find good info tried most of it but no joy.
    On restsrt it hangons on the acer screen for most of the time, This morning I installed the autoruns it flashed on a black screen with a lot of info went so fast could not reed it. Cant find it in mt programs anywhere.
    Does anyone have any ideas on this problem that I have Please.
    PS. I did have Kaspersky installed removed that now got the windows defender running i though that the kaspersky may have been an issue.
    Thanks.David.
      My ComputerSystem Spec
  2.    01 Mar 2017 #2
    Join Date : Feb 2016
    Posts : 103
    windows 10 acer laptop
    Thread Starter

    Thought I would add this for any assistance.
    Logfile of Trend Micro HijackThis v2.0.5
    Scan saved at 13:36:06, on 01/03/2017
    Platform: Unknown Windows (WinNT 6.02.1008)
    MSIE: Internet Explorer v11.0 (11.00.14393.0000)


    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\Unchecky\bin\Unchecky_bg.exe
    C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
    C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
    C:\Users\David Laptop\AppData\Local\Programs\Google\Google Photos Backup\Google Photos Backup.exe
    C:\Program Files (x86)\Google\Drive\googledrivesync.exe
    C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe
    C:\Program Files (x86)\Google\Drive\googledrivesync.exe
    C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe
    C:\Users\David Laptop\Downloads\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = %11%\blank.htm
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: Evernote extension - {92EF2EAD-A7CE-4424-B0DB-499CF856608E} - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll
    O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
    O4 - HKCU\..\Run: [OneDrive] "C:\Users\David Laptop\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
    O4 - HKCU\..\Run: [Chromium] c:\users\david laptop\appdata\local\chromium\application\chrome.exe --auto-launch-at-startup --profile-directory=Default --restore-last-session
    O4 - HKCU\..\Run: [CCleaner Monitoring] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
    O4 - HKCU\..\Run: [iCloudServices] "C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe"
    O4 - HKCU\..\Run: [Google Update] C:\Users\David Laptop\AppData\Local\Google\Update\1.3.32.7\GoogleUpdateCore.exe
    O4 - HKCU\..\Run: [Google Photos Backup] "C:\Users\David Laptop\AppData\Local\Programs\Google\Google Photos Backup\Google Photos Backup.exe" /autostart
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKCU\..\Run: [GoogleDriveSync] "C:\Program Files (x86)\Google\Drive\googledrivesync.exe" /autostart
    O4 - Startup: EvernoteClipper.lnk = C:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe
    O4 - Startup: Mozilla Thunderbird.lnk = C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe
    O8 - Extra context menu item: Clip bookmark - C:\Program Files (x86)\Evernote\Evernote\EvernoteIERes\Clip.html?clipAction=0
    O8 - Extra context menu item: Clip image - C:\Program Files (x86)\Evernote\Evernote\EvernoteIERes\Clip.html?clipAction=4
    O8 - Extra context menu item: Clip selection - C:\Program Files (x86)\Evernote\Evernote\EvernoteIERes\Clip.html?clipAction=3
    O8 - Extra context menu item: Clip this page - C:\Program Files (x86)\Evernote\Evernote\EvernoteIERes\Clip.html?clipAction=1
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
    O8 - Extra context menu item: New note - C:\Program Files (x86)\Evernote\Evernote\EvernoteIERes\NewNote.html
    O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra button: @C:\Program Files (x86)\Evernote\Evernote\OLIEResource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\AddNote.html
    O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Evernote\Evernote\OLIEResource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\AddNote.html
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
    O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
    O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
    O23 - Service: Apple Mobile Device Service - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\WINDOWS\SysWow64\IntelCpHeciSvc.exe
    O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
    O23 - Service: Google Update Service (gupdate) (gupdate) - Unknown owner - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Unknown owner - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Intel(R) HD Graphics Control Panel Service (igfxCUIService2.0.0.0) - Unknown owner - C:\WINDOWS\system32\igfxCUIService.exe (file missing)
    O23 - Service: IObit Uninstaller Service (IObitUnSvr) - IObit - C:\Program Files (x86)\IObit\IObit Uninstaller\IUService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: Malwarebytes Service (MBAMService) - Malwarebytes - C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe
    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
    O23 - Service: SynTPEnh Caller Service (SynTPEnhService) - Synaptics Incorporated - C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe
    O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
    O23 - Service: Unchecky - RaMMicHaeL - C:\Program Files (x86)\Unchecky\bin\Unchecky_svc.exe
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 10681 bytes
      My ComputerSystem Spec
  3.    01 Mar 2017 #3
    Join Date : Apr 2016
    Manchester, U.K.
    Posts : 549
    Windows 10 Pro 64bit

    Is MalwareBytes the new 3.0x version or the old 2 version?
    If the 3.0x version it has been known to cause profile corruption on some users' machines (including mine). The temporary solution is to set MBAM 'delay startup' to 60 seconds.
      My ComputerSystem Spec
  4.    02 Mar 2017 #4
    Join Date : Jun 2015
    UK
    Posts : 2,091
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)

    Quote Originally Posted by dafydd View Post
    Good day to all.
    I have a Acer Aspire E1-572 Laptop. It's running well on windows 10.
    The only thing is very slow on startup timed it this morning on a restart it took two min 35 seconds. I have looked on this forum and did find good info tried most of it but no joy.
    On restsrt it hangons on the acer screen for most of the time, This morning I installed the autoruns it flashed on a black screen with a lot of info went so fast could not reed it. Cant find it in mt programs anywhere.
    Does anyone have any ideas on this problem that I have Please.
    PS. I did have Kaspersky installed removed that now got the windows defender running i though that the kaspersky may have been an issue.
    Thanks.David.
    Autoruns should open a windows for you to review what loads at startup. Run autoruns.exe once Windows has started. See https://technet.microsoft.com/en-gb/.../bb963902.aspx
      My ComputersSystem Spec
  5.    02 Mar 2017 #5
    Join Date : Feb 2016
    Posts : 103
    windows 10 acer laptop
    Thread Starter

    Many thaks to all.
    I did eventually run autoruns and there was three yellow ons there on trying to uncheck those it was unable as it said Wow64cpu.dll could not be found.
    Does that info suggest anything Please.Will check the malwarebytes.Did anything show up in the file i provided.Thanks.
      My ComputerSystem Spec
  6.    03 Mar 2017 #6
    Join Date : Feb 2016
    Posts : 103
    windows 10 acer laptop
    Thread Starter

    Anyone Please.
      My ComputerSystem Spec
  7.    03 Mar 2017 #7
    Join Date : Oct 2014
    Trnava
    Posts : 2,863
    Windows 10.4 Home 1709 x64

    Quote Originally Posted by dafydd View Post
    PS. I did have Kaspersky installed removed that now got the windows defender running i though that the kaspersky may have been an issue.
    It seems like you install/uninstall a lot. You better get rid of Iobit's junk and install something reliable, like:

    GeekUninstaller or Revo Uninstaller Free or Wise program uninstaller

    You should also get rid of Superantispyware, you do not it with MBAM. You have some startup entry related to Chromium and Google update service running, which might be the drag as well.

    Performing some cleanup would not hurt, like with CCleaner and Windows, you might also try Wise care, it has a disk cleanup tool and a boot service, which measures the speed and offers some suggestions.

    https://www.tenforums.com/tutorials/...a.html#option2

    Not to mention drivers, you can use Driver Easy Free to check for missing/outdated drivers.
    Wrong SATA driver might cause a slow startup, but that would be the case since install.
      My ComputerSystem Spec
  8.    03 Mar 2017 #8
    Join Date : Feb 2016
    Posts : 103
    windows 10 acer laptop
    Thread Starter

    Thank You very much on getting back to me will be having a look later on today.
    Ta.
      My ComputerSystem Spec
  9.    03 Mar 2017 #9
    Join Date : Feb 2016
    Posts : 103
    windows 10 acer laptop
    Thread Starter

    Hi I'm back. Went through all the info you gave me,Regarding uninstallers I'm currently using iobit uninstaller.
    After going all through the process of the liks you gave, Two issues that are causing the delay is the
    ACER explorer beyond limits scree and the microsoft welcome screen hangs on.I that was sorted it would make a big difference to the startup time.
    Do you have any thoughts about those two issues Please.
    Thanks for you help very much appriciated David.
      My ComputerSystem Spec
  10.    03 Mar 2017 #10
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,990
    Win 10 Pro (1703)

    Hi, do this routine check:
    From an admin command prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Make sure the result is clear or fixed- else do not proceed.
    Post back the result, which you can get after a restart as follows:
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!

    Also run Crystal Diskinfo to check your disk - SMART params.

    Then try
    SFC /Scannow
    from an admin command prompt and post the result
    - note files reported missing in your post.

    Then try a clean boot and compare the boot time.
    Also try booting to Safe Mode and compare the boot time.

    There are technical methods to analyse your boot as well.
      My ComputerSystem Spec

 
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