Windows 10: Programs & Services in Battery mode

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  1. Posts : 7
    Windows 10 Home 1607, Build 14393.693
       2 Weeks Ago #1

    Programs & Services in Battery mode


    Hi All!

    I have a problem running SpyHunter4 on my Windows 10 Home computer, and I think there must be a workaround for this issue.

    The problem is that when I remove the power cord, SpyHunter crashes, and usually makes the OS crash as well. If I boot while on battery, it won't even start, unless I start it manually (in which case it works fine).

    Please note that it absolutely doesn't matter what power settings I use.

    Enigma Help Desk claims that it is the OS that shuts down the program / prevents it from loading at boot, because it tries to save the battery. Is this true? And if it is, how can I influence it?

    Can I customize which programs will run while the PC is running on battery?

    Thank you very much in advance for any suggestions!
    Last edited by Levee44; 2 Weeks Ago at 06:44. Reason: Typo
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  2. Caledon Ken's Avatar
    Posts : 1,048
    Windows 10 Pro Build 1607
       2 Weeks Ago #2

    Welcome to the TenForums @Levee44

    First off the answer they gave you is a little suspect. If they don't know how their product works in Windows 10 they have a support issue, you are not running some basement built kernel.

    If you click notification in lower right corner it should bring up the Action Center. There is a battery saver square. In there there is a section to to allow an app to run in background, maybe this has to be set for this app. Of course this assumes you have Battery Saver mode enabled.

    How to Use and Configure Windows 10’s “Battery Saver” Mode

    I would also check how you have their "Process Guard" set up. First off disable it totally and see if this changes behaviour.

    Additionally check if they have a program update? Please confirm you do not have other AV's active.

    The next time it causes you OS to crash take down the details, what driver or library was involved, what what error code. It might even be worth posting the BSOD info in the BSOD section of forum.
      My System SpecsSystem Spec

  3.    2 Weeks Ago #3

    There are plenty of good antimalware packages out there that won't crash your PC on battery. Perhaps you should consider abandoning SpyHunter 4 and switching to something else. Spyhunter isn't even rated by Virus Bulletin (a leading antimalware journal and a publisher of quarterly antimalware test results for 30-40 such packages). PC Magazine rates 10 FREE AV/Antimalware/Antispyware packages in this January 23 story, and gives three of those packages Editor's Choice ratings: The Best Free Antivirus Protection of 2017 | PCMag.com.
    HTH,
    --Ed--
    Last edited by EdTittel; 2 Weeks Ago at 12:47. Reason: correct error
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  4. Posts : 7
    Windows 10 Home 1607, Build 14393.693
       2 Weeks Ago #4

    EdTittel said: View Post
    There are plenty of good antimalware packages out there that won't crash your PC on battery. Perhaps you should consider abandoning SpyHunter 4 and switching to something else. Spyhunter isn't even rated by Virus Bulletin (a leading antimalware journal and a publisher of quarterly antimalware test results for 30-40 such packages). PC Magazine rates 10 FREE AV/Antimalware/Antispyware packages in this January 23 story, and gives three of those packages Editor's Choice ratings: The Best Free Antivirus Protection of 2017 | PCMag.com.
    HTH,
    --Ed--
    Thank you very much for the information!
      My System SpecsSystem Spec


  5. Posts : 7
    Windows 10 Home 1607, Build 14393.693
       2 Weeks Ago #5

    Caledon Ken: First of all, thank you very much for responding!

    Caledon Ken said: View Post

    First off the answer they gave you is a little suspect. If they don't know how their product works in Windows 10 they have a support issue, you are not running some basement built kernel.
    Yeah, you're completely right. I will tell them this in a message.

    If you click notification in lower right corner it should bring up the Action Center. There is a battery saver square. In there there is a section to to allow an app to run in background, maybe this has to be set for this app. Of course this assumes you have Battery Saver mode enabled.

    How to Use and Configure Windows 10’s “Battery Saver” Mode
    I have the battery saver mode disabled.

    I would also check how you have their "Process Guard" set up. First off disable it totally and see if this changes behaviour.
    A very good idea! If I disable the "System Guards" it no longer crashes when I unplug the PC. But if those are disabled, there is no point for the app always to run at all, because if I want a scan I just start it manually. Can you guide me in how I should configure the System Guards?

    Additionally check if they have a program update? Please confirm you do not have other AV's active.
    I'm using the latest program version with the latest database. I do have McAfee Antivirus running, but the two programs perfectly complement each other. Of course, I tried disabling McAfee but that didn't solve the problem with SpyHunter.

    The next time it causes you OS to crash take down the details, what driver or library was involved, what what error code. It might even be worth posting the BSOD info in the BSOD section of forum.
    The problem is that there are no error messages and I can't gather information. That's because when SpyHunter crashes in a way that it affects the OS as well, what happens is everything gets disabled. I can't run any program, for example, including cmd and taskmgr. The more things I try, the more frozen the OS becomes. But even the Shut Down gets immediately disabled, so I have to shut the computer down by holding down the power button.
      My System SpecsSystem Spec

  6. Caledon Ken's Avatar
    Posts : 1,048
    Windows 10 Pro Build 1607
       2 Weeks Ago #6

    Interesting. Check the location where your dumps are stored, you might find them being stored.

    I can't direct you on proper setup as I don't have product.

    You have to go into System Guards and "Tune" them. Hopefully you can disable all but one. Then test. Then shut it off and enable another and so on. We want to test them individually first, it maybe a combo but lets hope the behaviour happens because of just one.

    Additionally you now have something to challenge the vendor with, they must know the elements of their product.

    On a side note, I went to Virusbulletin.com. Very interesting, not sure if this is right site @EdTittel
      My System SpecsSystem Spec

  7.    2 Weeks Ago #7

    The actual full URL for Virus Bulletin is Virus Bulletin :: Home. I've been following their stuff since the late 90s/early 2000s, and it's always been top-notch. I'm sorry: I should've provided a URL to avoid site-finding issues. Thanks for pointing this out.
    --Ed--
      My System SpecsSystem Spec


  8. Posts : 7
    Windows 10 Home 1607, Build 14393.693
       2 Weeks Ago #8

    Caledon Ken said: View Post
    Interesting. Check the location where your dumps are stored, you might find them being stored.
    But aren't system dumps only created in case of a BSOD? There is no Minidumps folder or minidump file or anything like that in my SystemRoot.
      My System SpecsSystem Spec


  9. Posts : 7
    Windows 10 Home 1607, Build 14393.693
       2 Weeks Ago #9

    Caledon Ken said: View Post
    Interesting.

    You have to go into System Guards and "Tune" them. Hopefully you can disable all but one. Then test. Then shut it off and enable another and so on. We want to test them individually first, it maybe a combo but lets hope the behavior happens because of just one.
    I was able to narrow it down to "ActiveX Guarded Items". After allowing all of them to run, the unplug crash no longer happens. Now I just have to narrow it down to the specific ActiveX control(s) that cause the problem if blocked. There are only about a 1000

    Thank you very much for your help!
      My System SpecsSystem Spec


  10. Posts : 7
    Windows 10 Home 1607, Build 14393.693
       2 Weeks Ago #10

    I spoke too soon. It still crashes and hangs the system if it was loaded at Windows startup. If I disable ALL system guards, it still crashes, but doesn't affect the system.

    But otherwise, I can plug or unplug the power cord as much as I want, nothing happens. Only if it started automatically with Windows.

    Explain THAT.
      My System SpecsSystem Spec


 
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