Programs & Services in Battery mode

EdTittel said:

There are plenty of good antimalware packages out there that won't crash your PC on battery. Perhaps you should consider abandoning SpyHunter 4 and switching to something else. Spyhunter isn't even rated by Virus Bulletin (a leading antimalware journal and a publisher of quarterly antimalware test results for 30-40 such packages). PC Magazine rates 10 FREE AV/Antimalware/Antispyware packages in this January 23 story, and gives three of those packages Editor's Choice ratings: The Best Free Antivirus Protection of 2017 | PCMag.com.
HTH,
--Ed--

Thank you very much for the information!

Caledon Ken: First of all, thank you very much for responding!

Caledon Ken said:

First off the answer they gave you is a little suspect. If they don't know how their product works in Windows 10 they have a support issue, you are not running some basement built kernel.

Yeah, you're completely right. I will tell them this in a message.

If you click notification in lower right corner it should bring up the Action Center. There is a battery saver square. In there there is a section to to allow an app to run in background, maybe this has to be set for this app. Of course this assumes you have Battery Saver mode enabled.

How to Use and Configure Windows 10’s “Battery Saver” Mode

I have the battery saver mode disabled.

I would also check how you have their "Process Guard" set up. First off disable it totally and see if this changes behaviour.

A very good idea! If I disable the "System Guards" it no longer crashes when I unplug the PC. But if those are disabled, there is no point for the app always to run at all, because if I want a scan I just start it manually. Can you guide me in how I should configure the System Guards?

Additionally check if they have a program update? Please confirm you do not have other AV's active.

I'm using the latest program version with the latest database. I do have McAfee Antivirus running, but the two programs perfectly complement each other. Of course, I tried disabling McAfee but that didn't solve the problem with SpyHunter.

The next time it causes you OS to crash take down the details, what driver or library was involved, what what error code. It might even be worth posting the BSOD info in the BSOD section of forum.

The problem is that there are no error messages and I can't gather information. That's because when SpyHunter crashes in a way that it affects the OS as well, what happens is everything gets disabled. I can't run any program, for example, including cmd and taskmgr. The more things I try, the more frozen the OS becomes. But even the Shut Down gets immediately disabled, so I have to shut the computer down by holding down the power button.

Caledon Ken said:

Interesting. Check the location where your dumps are stored, you might find them being stored.

But aren't system dumps only created in case of a BSOD? There is no Minidumps folder or minidump file or anything like that in my SystemRoot.

Caledon Ken said:

Interesting.

You have to go into System Guards and "Tune" them. Hopefully you can disable all but one. Then test. Then shut it off and enable another and so on. We want to test them individually first, it maybe a combo but lets hope the behavior happens because of just one.

I was able to narrow it down to "ActiveX Guarded Items". After allowing all of them to run, the unplug crash no longer happens. Now I just have to narrow it down to the specific ActiveX control(s) that cause the problem if blocked. There are only about a 1000 :)

Thank you very much for your help!

I spoke too soon. It still crashes and hangs the system if it was loaded at Windows startup. If I disable ALL system guards, it still crashes, but doesn't affect the system.

But otherwise, I can plug or unplug the power cord as much as I want, nothing happens. Only if it started automatically with Windows.

Explain THAT.