So as the title says, when i want to shutdown or restart my pc it stays on "shutdown" screen for well 30 minutes, i need some help figuring out what causes it.
I thought of reinstalling windows but i guess since booting is fine that i don't need to do that. I use laptop mostly for work and i don't have bunch of things installed, any help is appreciated. Thanks
Welcome to the forum. Its a slow proccess something is not shuting down and holding things up. Before you shut down close all software see if its ok then it may be email, AV, onedrive sync if that doesnt sure it your looking at services or if you have your network card set o wake up on lan could do it
Use the Event Viewer to give you an idea of a process doing this, by right clicking the Start Menu select it go to Custom Views folder then Administrative Events, look at column in the middle to identify Shutdown issues. Left click to read General and Details. Can also check the Task Manager process tab look down at all the background processes before Windows Processes .
I tried this. I stopped everything that i recognized. I also tried deleting some stuff i don't need. Still the same thing.
I did some googling before i asked here and everything pointed to event viewer. I can't find anything there. I have 4 events related to shutdown and i will attach ss here.
I've read somewhere that i could be HDD, but i would like to be sure before i do anything about it
First one i see is hdserv.exe hidserv.exe Windows process - What is it? this is a Human Interface Device Service used for by either keyboards, USB Audio Devices, game controllers and other USB peripherals. Could be a driver related issue with these devices.
Second one is related to The Program Compatibility Assistant Service (PcaSvc) service monitors programs that are being installed for compatibility problems and helps fix any it finds.May point to a process from an application not shutting down properly causing slow shutdown, maybe needs to be reinstalled.
Not sure about the SmsRouter service. What changes if any were made when this started happening, installed programs, drivers or hardware ?
I only have wireless mouse connected to this laptop. Can you tell me how can i check what is wrong with PcaSvc ?
As for changes, i don't really know when that started happening. I haven't change anything on my laptop since i got it. And i know it worked just fine couple months ago. The weird thing, everything else works fine. Booting is ok-ish and while turned on, it works pretty nice.
I restarted it one more time today, this time i got rtkAudio Service , Superfetch Service Host (SysMain) and Windows Font Cache Service (FontCache).
Program Compatibility Assistant will come up when installing a program that may have compatibility issues, you also can run programs that are older in compatibility mode. All system drivers been updated from Dell's site when you ( i assume) upgraded this older Laptop to Windows 10 ? rtkAudio Service is Realtek part of your Sound Device's driver on this Laptop.
Originally said 30 min. to shutdown that is extreme, but how long to boot ? How did you do your upgrade to Win 10 ?
The upgrade was done when Win 10 came out, i used that Microsoft Win10 invitation thing and yes, i used dell detect something to install all drivers. The boot is 2-3 minutes long usually.
You can see on last screenshoot that shutdown duration is around 1800 seconds which is around 30minutes. I never experienced that, it was always the boot.
I uninstalled some stuff on my laptop, disabled startup for most of things and only thing i got is better responce time when doin stuff, but shutdown/restart time stayed the same.
Going to ask how many startup items in startup tab in Task Manager you have and to disable ones not needed. Can not find exact system specs on this Laptop's model just see you have an Intel i3.
Try running System file checker plus DISM.
Right click Start Menu and select Command Prompt (admin)
Type sfc /scannow
Let it finish, then can copy past this into it next.
Dism /Online /Cleanup-Image /RestoreHealth
let it finish, then reboot. Let me know if any integrity violations in SFC or DISM operation went o.k..
See if any corruption in operating system files.
Backups of original Dell OEM ? Media (disc or ISO) made for Windows 10 ?
Intel i3-4005U @ 1.7GHz
4GB DDR3 @ 1600MHz
500GB hard drive
GeForce 820M 2GB DRR3
Startup screenshoot:
I did sfc scan and when i was using the cleanup command i got some error, i will do it again and i will get back to you with results.
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