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  1.    27 Jan 2017 #1
    Join Date : Jan 2017
    Posts : 10
    Windows 10

    Shutdown takes 30 minutes and boot is normal, what is causing it ?


    So as the title says, when i want to shutdown or restart my pc it stays on "shutdown" screen for well 30 minutes, i need some help figuring out what causes it.
    I thought of reinstalling windows but i guess since booting is fine that i don't need to do that. I use laptop mostly for work and i don't have bunch of things installed, any help is appreciated. Thanks
      My ComputerSystem Spec
  2.    27 Jan 2017 #2
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,535
    windows 10

    Welcome to the forum. Its a slow proccess something is not shuting down and holding things up. Before you shut down close all software see if its ok then it may be email, AV, onedrive sync if that doesnt sure it your looking at services or if you have your network card set o wake up on lan could do it
      My ComputerSystem Spec
  3.    27 Jan 2017 #3
    Join Date : Jun 2015
    N.Y.
    Posts : 3,069
    Windows 10 Pro 64 bit

    Use the Event Viewer to give you an idea of a process doing this, by right clicking the Start Menu select it go to Custom Views folder then Administrative Events, look at column in the middle to identify Shutdown issues. Left click to read General and Details. Can also check the Task Manager process tab look down at all the background processes before Windows Processes .
      My ComputerSystem Spec
  4.    28 Jan 2017 #4
    Join Date : Jan 2017
    Posts : 10
    Windows 10
    Thread Starter

    Quote Originally Posted by Samuria View Post
    Welcome to the forum. Its a slow proccess something is not shuting down and holding things up. Before you shut down close all software see if its ok then it may be email, AV, onedrive sync if that doesnt sure it your looking at services or if you have your network card set o wake up on lan could do it
    I tried this. I stopped everything that i recognized. I also tried deleting some stuff i don't need. Still the same thing.
    Quote Originally Posted by jds63 View Post
    Use the Event Viewer to give you an idea of a process doing this, by right clicking the Start Menu select it go to Custom Views folder then Administrative Events, look at column in the middle to identify Shutdown issues. Left click to read General and Details. Can also check the Task Manager process tab look down at all the background processes before Windows Processes .
    I did some googling before i asked here and everything pointed to event viewer. I can't find anything there. I have 4 events related to shutdown and i will attach ss here.
    Click image for larger version. 

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ID:	118851Click image for larger version. 

Name:	s2.png 
Views:	2 
Size:	20.6 KB 
ID:	118852Click image for larger version. 

Name:	s3.png 
Views:	2 
Size:	20.6 KB 
ID:	118853Click image for larger version. 

Name:	shutdown.png 
Views:	1 
Size:	17.2 KB 
ID:	118854

    I've read somewhere that i could be HDD, but i would like to be sure before i do anything about it
      My ComputerSystem Spec
  5.    28 Jan 2017 #5
    Join Date : Jun 2015
    N.Y.
    Posts : 3,069
    Windows 10 Pro 64 bit

    First one i see is hdserv.exe hidserv.exe Windows process - What is it? this is a Human Interface Device Service used for by either keyboards, USB Audio Devices, game controllers and other USB peripherals. Could be a driver related issue with these devices.

    Second one is related to The Program Compatibility Assistant Service (PcaSvc) service monitors programs that are being installed for compatibility problems and helps fix any it finds.May point to a process from an application not shutting down properly causing slow shutdown, maybe needs to be reinstalled.

    Not sure about the SmsRouter service. What changes if any were made when this started happening, installed programs, drivers or hardware ?
      My ComputerSystem Spec
  6.    28 Jan 2017 #6
    Join Date : Jan 2017
    Posts : 10
    Windows 10
    Thread Starter

    Quote Originally Posted by jds63 View Post
    First one i see is hdserv.exe hidserv.exe Windows process - What is it? this is a Human Interface Device Service used for by either keyboards, USB Audio Devices, game controllers and other USB peripherals. Could be a driver related issue with these devices.

    Second one is related to The Program Compatibility Assistant Service (PcaSvc) service monitors programs that are being installed for compatibility problems and helps fix any it finds.May point to a process from an application not shutting down properly causing slow shutdown, maybe needs to be reinstalled.

    Not sure about the SmsRouter service. What changes if any were made when this started happening, installed programs, drivers or hardware ?
    I only have wireless mouse connected to this laptop. Can you tell me how can i check what is wrong with PcaSvc ?

    As for changes, i don't really know when that started happening. I haven't change anything on my laptop since i got it. And i know it worked just fine couple months ago. The weird thing, everything else works fine. Booting is ok-ish and while turned on, it works pretty nice.

    I restarted it one more time today, this time i got rtkAudio Service , Superfetch Service Host (SysMain) and Windows Font Cache Service (FontCache).
      My ComputerSystem Spec
  7.    28 Jan 2017 #7
    Join Date : Jun 2015
    N.Y.
    Posts : 3,069
    Windows 10 Pro 64 bit

    Program Compatibility Assistant will come up when installing a program that may have compatibility issues, you also can run programs that are older in compatibility mode. All system drivers been updated from Dell's site when you ( i assume) upgraded this older Laptop to Windows 10 ? rtkAudio Service is Realtek part of your Sound Device's driver on this Laptop.

    Originally said 30 min. to shutdown that is extreme, but how long to boot ? How did you do your upgrade to Win 10 ?
      My ComputerSystem Spec
  8.    28 Jan 2017 #8
    Join Date : Jan 2017
    Posts : 10
    Windows 10
    Thread Starter

    Quote Originally Posted by jds63 View Post
    Program Compatibility Assistant will come up when installing a program that may have compatibility issues, you also can run programs that are older in compatibility mode. All system drivers been updated from Dell's site when you ( i assume) upgraded this older Laptop to Windows 10 ? rtkAudio Service is Realtek part of your Sound Device's driver on this Laptop.

    Originally said 30 min. to shutdown that is extreme, but how long to boot ? How did you do your upgrade to Win 10 ?
    The upgrade was done when Win 10 came out, i used that Microsoft Win10 invitation thing and yes, i used dell detect something to install all drivers. The boot is 2-3 minutes long usually.
    You can see on last screenshoot that shutdown duration is around 1800 seconds which is around 30minutes. I never experienced that, it was always the boot.

    I uninstalled some stuff on my laptop, disabled startup for most of things and only thing i got is better responce time when doin stuff, but shutdown/restart time stayed the same.
      My ComputerSystem Spec
  9.    28 Jan 2017 #9
    Join Date : Jun 2015
    N.Y.
    Posts : 3,069
    Windows 10 Pro 64 bit

    Going to ask how many startup items in startup tab in Task Manager you have and to disable ones not needed. Can not find exact system specs on this Laptop's model just see you have an Intel i3.

    Try running System file checker plus DISM.
    Right click Start Menu and select Command Prompt (admin)

    Type sfc /scannow
    Let it finish, then can copy past this into it next.
    Dism /Online /Cleanup-Image /RestoreHealth
    let it finish, then reboot. Let me know if any integrity violations in SFC or DISM operation went o.k..

    See if any corruption in operating system files.
    Backups of original Dell OEM ? Media (disc or ISO) made for Windows 10 ?
      My ComputerSystem Spec
  10.    28 Jan 2017 #10
    Join Date : Jan 2017
    Posts : 10
    Windows 10
    Thread Starter

    Intel i3-4005U @ 1.7GHz
    4GB DDR3 @ 1600MHz
    500GB hard drive
    GeForce 820M 2GB DRR3

    Startup screenshoot:
    Click image for larger version. 

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ID:	118962

    I did sfc scan and when i was using the cleanup command i got some error, i will do it again and i will get back to you with results.
      My ComputerSystem Spec

 
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