cpu 100%,tired of trying to fix, can't resolve

karlaingram · 08 Jan 2017

I am at a loss of what I can do except send this laptop, to the manufactory Lenovo, and I hate to do this. Runs at 100%cpu with any browser I use, I use the Chrome, it is worse, then I use Edge, it gets back to100% real fast also .
What I have done so far.
1.reset back to factory settings saving no personal info...like straight from the store, I have taken off all bloat programs.
2.I have restarted the WMI Provider Host ,( advised to do)
3. I use cc cleaner daily keeping crap build up down
4. I continually research for what do to, trying different things
5. Proxy server keeps starting up, even though I have removed in the registry...

Sorry I am not able to actually show all the things in maintenance, I have done...JUST help please?Attachment 116291

Ideapad 110-151BR
windows 10
version 1607
Processor: intel(R) Celeron(R) cpu N3060@1.60GHz1.60GHz
Installed Ram 4.00GB
64bit x64-based processor

dalchina · 08 Jan 2017

Hi, in your example, it seems Edge is downloading something.
Do you know what?
If this is immediately after you have reset your system, I'm wondering why Edge would be downloading sthg.

If you can't resolve that, what happens to your CPU usage if you disconnect your internet completely, so it can't?
Please post a similar screenshot with it disconnected.

If CPU use is still high, please try in Safe Mode with and without networking for reference.

Railtech · 08 Jan 2017

If you have changed your power plan such as modifying the plan or changing to Performance plan changing it back to default Balanced is known to solve the issue for many users.

You might also try adjusting how your Windows updates are delivered. Go to Settings - Update and security - Advanced options - Choose how updates are delivered, turn the radio button off.

Archie123 · 08 Jan 2017

What antivirus are you using? some of them have buggy browser integration , have you tried disabling Java? disabling flash player? just as a test. have you tried using chrome but with all the extensions disabled? have you run malwarebytes to check for anything nasty?

karlaingram · 09 Jan 2017

Attachment 116406, this is with the internet off, I am not using a virus program, I am using windows defender, Java has been disabled and not disabled, Chrome is the worst, even with all extensions disabled, changed the power plan, didn't have any affect...one way or the other, checked on the way my updates are delivered, turn off...

Borg 386 · 10 Jan 2017

Suggest you d/l Process Explorer by Sysinternals, it shows more in-depth details of running processes/CPU usage & can check to see if any of the processes are malicious. It's a free program & may aid with trying to track down the cause of this.

Process Explorer

Find out what files, registry keys and other objects processes have open, which DLLs they have loaded, and more. This uniquely powerful utility will even show you who owns each process.

To use VirusTotal to scan your processes, navigate to Options/VirusTotal.com/Check VirusTotal.com. Click the agreement.

A new column will appear on the right with the results of the scan.

Hope this helps.

karlaingram · 10 Jan 2017

Thank You, Borge 386, I now have this tool up and running. Will you advise me on what screen shots, I need to post to get help..I am looking and see so much ....just I am old and needy...help! please?

Borg 386 · 10 Jan 2017

Go ahead & post the whole thing, in 2 separate pictures if you have to.

Note the CPU column which should be right after the PID, from there watch how much idle time is displayed at the very top row & watch the various processes for a bit, noting which ones are spiking or have heavy usage. This should give you a clue as to what is causing the heavy usage.

You can further investigate by R Clicking on the process & selecting Properties. This will open another window with multiple tabs to have a more in depth look at what & how this process is being used.

cpu 100%,tired of trying to fix, can't resolve-capture.png

You also have the option of looking up information on any process in question by R Clicking the process & selecting "Search Online" to Google anything you may wish to investigate.

Hope this helps you find the problem.

karlaingram · 10 Jan 2017

these are 2 snips of the cpu, at idle it gets up 100%..reading emails,(100%) in one an then opening 1 window in chrome, chrome(88%) gets the cpu up 100% evertime any time open for a few minutes, all extra apps disabled

Borg 386 · 11 Jan 2017

Since this high CPU usage happens when you are connected to the net, there is the possibility there is a malicious program running once the connection is made. Did you run a scan on the processes with VirusTotal as mentioned above to be sure none of them are listed as malicious?

You could try turning off wAPPer for G Mail & see if the problem gets any better. To do so, r click the process & select kill process.

cpu 100%,tired of trying to fix, can't resolve

cpu 100%,tired of trying to fix, can't resolve

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