Windows 10: HP win 10 question

  1.    04 Jan 2017 #1

    HP win 10 question

    I had purchased a HP 15 notebook laptop late July 2016 3 months later i had the hard drive replaced
    laptop worked great until the new hard drive. Now when i search web sites the little dots spin forever and I get a message
    that web site is not responding. also when i type in MSN to search there is a typing delay about 3sec until i see the letter
    Troubleshooted everything I could with hp customer service it has not been a year but they informed me tonight that it will cost to talk now
    I really thought the warranty was for one year o well any info from this forum would be appreciated also when clicking on icons on desk top they don t respond Error I received pasted below
    Hmm, we can't reach this page.

    Try this

    • Make sure youíve got the right web address:
    • Refresh the page
    • Search for what you want
    • This site canít be reached

      Google took too long to respond.
      • Checking the connection
      • Checking the proxy and the firewall
      • Running Windows Network Diagnostics



      Check your Internet connection

    Checked everything still cant search most of the time
      My ComputerSystem Spec

  2.    06 Jan 2017 #2

    I checked my CPU and McAfee security is using 70% usage should i uninstall ?
    Let windows defender take over
      My ComputerSystem Spec

  3.    06 Jan 2017 #3

    Hello. Did you tell HP that you had replaced the HD? If so that could explain them considering it not under warranty now. Same thing would apply if originally you had Win 7 or something...and upgraded to 8 or 10. One of the things I have run into in the past is that the manufacturer would tell me that I would have to return the PC to its original orientation, otherwise it would be a charge for helping me.
      My ComputerSystem Spec

  4.    07 Jan 2017 #4

    win 10 installed when I bought could not go back to win 7
      My ComputerSystem Spec

  5.    07 Jan 2017 #5

    walleyeblugill said: View Post
    win 10 installed when I bought could not go back to win 7
    Yes I understand that. I was just offering the OS change scenario as an example. I asked if you had told HP that you had replaced your HD. That would probably explain why they are saying it is now a charge for them to help you.
      My ComputerSystem Spec

  6.    07 Jan 2017 #6

    My advice would be to uninstall McAffee and restart. Check the CPU usage after the uninstall. If it is ok, then try re-installing McAffee and check the CPU usage again. If it is still high, I would either contact McAffee or use another anti-virus program such as Defender or Norton.
      My ComputerSystem Spec

  7. Posts : 8,197
    Windows 10 Pro x64 Build 1803
       07 Jan 2017 #7

    Walley are you running these questions under two threads?

    hp 15 laptop question
      My ComputerSystem Spec


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