Windows 10: Both Dism and Health Image fail, reporting missing source files

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  1.    18 Dec 2016 #1

    Both Dism and Health Image fail, reporting missing source files


    I'm trying to repair a W10 installation, and so I ran Dism. Unfortunately it fails, and reports that it can't locate the source files -

    Error - cannot locate the source files:
    Click image for larger version. 

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ID:	114021


    The example I used for running Dism:
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ID:	114022

    File Explorer, showing drive G, which was used when I ran Dism:
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ID:	114023


    I then used Image Health tool instead. Unfortunately, this fails too, with the same issue -

    Click image for larger version. 

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    I'm not sure if this is important, but the instructions for the Image Health tool says -
    Step 2: Right-Click IMAGE_HEALTH.CMD > Select Properties > Select Unblock

    When I right clicked on this .cmd file, I couldn't see an option/property that said "Unblock" -

    Cmd properties:
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ID:	114025

    Thanks a lot for any advice on this issue!
      My ComputerSystem Spec

  2.    18 Dec 2016 #2

    I would say your issue is that you are trying to do this to a DVD. Copy the file to a USB thumb drive so that changes can be made.
      My ComputerSystem Spec

  3.    18 Dec 2016 #3

    When using Dism, I download the Win10_1607_EnglishInternational_x64.iso file from MS Techbench, right clicked on this file, then selected the Mount option. It mounted the iso file OK, and created a virtual G: drive letter DVD drive. This was done so that Dism could then use the install.wim file found inside the G:\sources folder. Unfortunately, Dism reported that it was unable to locate it.
      My ComputerSystem Spec

  4.    18 Dec 2016 #4

    W10User123 said: View Post
    When using Dism, I download the Win10_1607_EnglishInternational_x64.iso file from MS Techbench
    Are you United States or United Kingdom version of Windows 10? English International is for United Kingdom.

    In the command prompt (admin) window run:

    dism /online /get-intl

    That will display the default language installed. If it says US, then you need just the standard Windows 10 ISO file, not the international file.

    Code:
    Microsoft Windows [Version 10.0.14393]
    (c) 2016 Microsoft Corporation. All rights reserved.
    
    C:\Windows\system32>dism /online /get-intl
    
    Deployment Image Servicing and Management tool
    Version: 10.0.14393.0
    
    Image Version: 10.0.14393.0
    
    Reporting online international settings.
    
    Default system UI language : en-US
    System locale : en-US
    Default time zone : Pacific Standard Time
    Active keyboard(s) : 0409:00000409
    Keyboard layered driver : PC/AT Enhanced Keyboard (101/102-Key)
    
    Installed language(s): en-US
      Type : Fully localized language.
    
    The operation completed successfully.
      My ComputerSystem Spec

  5.    18 Dec 2016 #5

    Thanks for the tip. I'm in the UK, and dism get-intl returns OK:

    Code:
    Default system UI language : en-GB
    The UI language fallback is : en-US
    System locale : en-GB
    Default time zone : GMT Standard Time
    Active keyboard(s) : 0809:00000809
    Keyboard layered driver : PC/AT Enhanced Keyboard (101/102-Key)
    
    Installed language(s): en-GB
      Type : Partially localized language, MUI type.
      Fallback Languages en-US
      My ComputerSystem Spec

  6.    18 Dec 2016 #6

    Are you sure you have 64 bit Windows installed?
      My ComputerSystem Spec

  7.    18 Dec 2016 #7

    I have the 64-bit version installed:

    Click image for larger version. 

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ID:	114070
      My ComputerSystem Spec

  8.    18 Dec 2016 #8

    Mounting an ISO runs in a virtual space, not sure you can run DISM that way.
      My ComputerSystem Spec

  9.    18 Dec 2016 #9

    Railtech said: View Post
    Mounting an ISO runs in a virtual space, not sure you can run DISM that way.
    Normally you can. And I just did on my computer to be sure.

    @W10User123, the only other thing I can suggest is to try :2 after index.wim in the command instead of :1. Don't know if it will work or not, but in the standard Windows 10 ISO file index 1 (:1) is Windows 10 Pro and index 2 (:2) is Windows 10 Home. That being said, I just ran the dism restorehealth command on my Windows 10 Home laptop using index 1 with a mounted standard Windows 10 ISO file and it completed successfully anyway.
      My ComputerSystem Spec

  10.    18 Dec 2016 #10

    Thanks Navy, that's nice to know.

    OP, are you running DISM from as admin?
      My ComputerSystem Spec


 
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