1. Joined : Oct 2016
    Posts : 4
    windows 10 home 64 bit
       19 Oct 2016 #1

    Computer slow and sluggish after installing windows 10 update


    I have a HP 500 277c w/ I7 3.40 Ghz processor and 12 gb of memory. Prior to install of update I could run multiple programs with no problem. Since install I can only run one program at a time. Anything more and the systems slows and gets sluggish. I updated all drivers with HP and Intel and did all the normal housekeeping chores. It still runs slow and jagged.
      My System SpecsSystem Spec


  2. Joined : Jan 2015
    UK, Midlands
    Posts : 6,235
    Win 10 Pro (1607)
       19 Oct 2016 #2

    Hi, let's start with the usual basic checks, and try to get a little more information.

    1. Please do this to check your file system:
    From an admin command prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Make sure the result is clear or fixed- else do not proceed.
    Post back the result, which you can get after a restart as follows:
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!

    2. Please post a screenshot of your task manager when the system is nominally idle. Please make sure any columns showing significant resource use are organised with processes using most resources at the top.

    3. Please confirm HP lists your system as approved to run Win 10. (Manufacturer's usually have a page listing approved PCs).

    4. Is your BIOS up to date?

    5. If your task manager shows significant resource use, please try a clean boot, and post another screenshot of your task manager.

    6. Please add your disk info to your system specs.

    Thanks.
      My System SpecsSystem Spec


  3. Joined : Oct 2016
    Posts : 4
    windows 10 home 64 bit
       26 Oct 2016 #3

    Chkdsk results not found


    Found it pasted info below

    "
    Checking file system on C: The type of the file system is NTFS. Volume label is Windows. A disk check has been scheduled. Windows will now check the disk. Stage 1: Examining basic file system structure ... 645120 file records processed. File verification completed. 15088 large file records processed. 0 bad file records processed. Stage 2: Examining file name linkage ... 766354 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. Stage 3: Examining security descriptors ... Cleaning up 22 unused index entries from index $SII of file 0x9. Cleaning up 22 unused index entries from index $SDH of file 0x9. Cleaning up 22 unused security descriptors. Security descriptor verification completed. 60618 data files processed. CHKDSK is verifying Usn Journal... 41374448 USN bytes processed. Usn Journal verification completed. Windows has scanned the file system and found no problems. No further action is required. 964707327 KB total disk space. 599215736 KB in 387241 files. 240784 KB in 60619 indexes. 0 KB in bad sectors. 784471 KB in use by the system. 65536 KB occupied by the log file. 364466336 KB available on disk. 4096 bytes in each allocation unit. 241176831 total allocation units on disk. 91116584 allocation units available on disk. Internal Info: 00 d8 09 00 fc d4 06 00 c6 75 0c 00 00 00 00 00 .........u...... 32 93 01 00 1c 61 00 00 00 00 00 00 00 00 00 00 2....a.......... Windows has finished checking your disk. Please wait while your computer restarts.

    Thanks for the quick response I have been out of town so the late response. I ran Chkdsk as requested but can't find the results. System would only run Chkdsk on a reboot. I went to eventvwr but can't find it under applications.

    dalchina said: View Post
    Hi, let's start with the usual basic checks, and try to get a little more information.

    1. Please do this to check your file system:
    From an admin command prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Make sure the result is clear or fixed- else do not proceed.
    Post back the result, which you can get after a restart as follows:
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!

    2. Please post a screenshot of your task manager when the system is nominally idle. Please make sure any columns showing significant resource use are organised with processes using most resources at the top.

    3. Please confirm HP lists your system as approved to run Win 10. (Manufacturer's usually have a page listing approved PCs).

    4. Is your BIOS up to date?

    5. If your task manager shows significant resource use, please try a clean boot, and post another screenshot of your task manager.

    6. Please add your disk info to your system specs.

    Thanks.
    Last edited by dmcd53; 26 Oct 2016 at 11:46. Reason: Found data
      My System SpecsSystem Spec


  4. Joined : Jan 2015
    UK, Midlands
    Posts : 6,235
    Win 10 Pro (1607)
       26 Oct 2016 #4

    Hi, that's ok, please continue with the other points. Thanks.
      My System SpecsSystem Spec


  5. Joined : Oct 2016
    Posts : 4
    windows 10 home 64 bit
       27 Oct 2016 #5

    Screen shot


    dalchina said: View Post
    Hi, that's ok, please continue with the other points. Thanks.
    Computer is HP approved for Win 10.
    Updated all drivers with HP 25 oct
    Installed latest updates from Microsoft 27 Oct
    Bios is current and all Intel drivers updated 25 Oct.

    Click image for larger version. 

Name:	2016_10_27_20_25_231.png 
Views:	4 
Size:	155.9 KB 
ID:	107858
    Attached Thumbnails Attached Thumbnails Screen shot 27 Oct.jpg  
      My System SpecsSystem Spec


  6. Joined : Jan 2015
    UK, Midlands
    Posts : 6,235
    Win 10 Pro (1607)
       28 Oct 2016 #6

    Hi, from that you have two issues, as you'll have noticed.
    1. svchost.exe using resources
    2. Defender using resources (which could be a consequence of (1) )
    The first thing I'd try is installing Avast (free). This is very light on resources and will turn Defender's active mode off.

    In 2 or 3 instances I've had to wrest control of a PC from Windows Defender... this may not be the case here, but worth trying as a relatively easy and reversible step.

    Turning to svchost.exe. Identifying what's happening here becomes more technical. If after the above it's still using excessive resources please work through this:
    How to Fix Svchost.exe High CPU Usage

    These articles will probably be of interest:
    What Is svchost.exe and Why Is It Running?
    Svchost Viewer Shows Exactly What Each svchost.exe Instance is Doing
    svchost.exe killing me How-To Geek Forums
      My System SpecsSystem Spec


  7. Joined : Oct 2016
    Posts : 4
    windows 10 home 64 bit
       28 Oct 2016 #7

    Thanks I will try both. Appreciate the help. Very educational experience.

    dmcd53 said: View Post
    Computer is HP approved for Win 10.
    Updated all drivers with HP 25 oct
    Installed latest updates from Microsoft 27 Oct
    Bios is current and all Intel drivers updated 25 Oct.

    Click image for larger version. 

Name:	2016_10_27_20_25_231.png 
Views:	4 
Size:	155.9 KB 
ID:	107858
      My System SpecsSystem Spec


 


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