Computer won't reboot after defragmentation

CZT · 16 Oct 2016

Hi. I have a computer which has Windows 10 on it (this was free upgraded from Windows 8 installed). I recently did a Windows defragmentation on it and the computer said it had to restart to finalise which I did. However, it wouldn't shut down, so I switched it off by holding the off switch down. Now on starting the computer it comes on with the Orion sign on the screen but the little wheel (dots going round and round) to say it is thinking and getting ready to go to the mainscreen just keeps going round and round and doesn't boot. What has happened, and how can I fix this?

dalchina · 16 Oct 2016

This sounds like it may be a failed update which required a restart - maybe. The precise error message might help to distinguish that.

Can you boot the system from a Win 10 install medium? (free to download/burn/create)- Microsoft media creator

If you had System Restore enabled you might be able to use a restore point via your boot disk (Repair your computer).

Have you been using system imaging or disk imaging? We repeatedly recommend this, as this means you can restore your PC to a previous working state usually without help and make it easy to get out of difficult situations.

CZT · 23 Oct 2016

Thanks Dalchina for your reply. Issue is now resolved.

dalchina · 23 Oct 2016

Thanks for letting us know.