Need help fixing system files

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  1. Posts : 17
    Windows 10 x64 Home
       #1

    Need help fixing system files


    Hoping someone can help me. My ASUS laptop with Windows 10 Home will not update to the Anniversary Update ver. 1607. I tried running the System File Checker (sfc /scannow) but received an error message saying SFC could not fix the problemAttachment 99754Attachment 99755Attachment 99756--Windows Resource Protection found corrupt files but was unable to fix some of them. I next tried DISM. DISM /Online /Cleanup-Image /CheckHealth -- and /ScanHealth and /RestoreHealth -- all returned "Initialization Error." (And previous attempts with DISM returned other errors as well.) I have run CHKDSK and the Event Viewer reports no problems. Finally, I decided to try a Repair Install with an in-place upgrade. I downloaded the Win 10 ISO from the Microsoft site, but when I tried to mount the image, I got another error, something like "The image could not be mounted." The default program for .iso files is set to Windows Explorer.

    I'm stuck and would appreciate any help. I have attached the most recent CBS.log and DISM.log along with some earlier versions of both. Thanks for any help you can offer.

    Tom Whedbee
      My Computer


  2. Posts : 1,747
    Windows 10 Home
       #2

    "I decided to try a Repair Install with an in-place upgrade. I downloaded the Win 10 ISO from the Microsoft site, but when I tried to mount the image, I got another error, something like "The image could not be mounted." The default program for .iso files is set to Windows Explorer."

    Did you have a 3rd party program, at one time, to mount or burn ISO images ? Check this registry setting (Win+R/regedit) - HKEY_CLASSES_ROOT\.iso\OpenWithProgids
    The correct association should be - Windows.IsoFile {see screenshot below}

    Need help fixing system files-screenshot_1.jpg

    If not, r-click .iso/Export (to desktop) to backup. Download registry fix file here - http://www.thewindowsclub.com/downloads/isofix.zip , unzip and r-click merge with your registry to repair. Check registry entry and try to mount the ISO (it's the Anniv ISO if downloaded within last month) and do an in install by R-click ISO/Mount/setup.exe Anniv install can take between 1.5-2 hrs, so be patient and don't interrupt the process. Good Luck.
      My Computer


  3. Posts : 17
    Windows 10 x64 Home
    Thread Starter
       #3

    Thanks, mrgeek. It looked like my registry had the default .iso association, but I download and ran the .reg file anyway. Still no luck; error says "Couldn't mount file. The was a problem mounting the .iso file."

    Can you help me better understand this whole mounting and installing process? Where should the .iso be physically when I try to mount it? And where should the mounted Win 10 Setup files be after they are mounted? On a virtual drive, or on a plugged in USB stick?

    Again, thanks for your help.

    Tom
      My Computer

  4. lx07's Avatar
    Posts : 5,479
    2004
       #4

    twhedbee said:
    Can you help me better understand this whole mounting and installing process? Where should the .iso be physically when I try to mount it? And where should the mounted Win 10 Setup files be after they are mounted? On a virtual drive, or on a plugged in USB stick?
    The .ISO file can be on any local drive. I normally leave it in downloads. When you mount it it appears as a virtual CD drive. (See the picture in step 4 here - Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums ).

    Then you click on setup.exe (in this virtual drive as in the picture) and the repair install (or upgrade it is exactly the same) starts. For a repair install or upgrade you do not want to boot it from a USB - that is for clean install.

    Where do you have it stored now? If it is not on a local drive then try copying it to your desktop or somewhere else on your C drive as there are problems reported trying it from NAS etc - see Mounting ISO :
      My Computer


  5. Posts : 17
    Windows 10 x64 Home
    Thread Starter
       #5

    Thanks, lx07. I have the .iso on my D: drive (a second data partition on the local hard drive). But I get an error whenever I try to run or mount it. -- Tom
      My Computer

  6. lx07's Avatar
    Posts : 5,479
    2004
       #6

    twhedbee said:
    I have the .iso on my D: drive (a second data partition on the local hard drive). But I get an error whenever I try to run or mount it. -- Tom
    Try copying it to C drive somewhere. In that link from TechNet above this worked for a lot of ISOs that were flagged as sparse and gave this error. Other than that I don't know...
      My Computer


  7. Posts : 17
    Windows 10 x64 Home
    Thread Starter
       #7

    Thanks. Will try and report.
      My Computer

  8. topgundcp's Avatar
    Posts : 2,782
    Linux Mint 20.1 Win10Prox64
       #8

    Instead of mounting it. You can also use any compression program such as: 7-Zip and just extract it to the root folder of D:\ . Install 7-zip then Right click on the ISO file->7-zip->Extract Here. The ISO will extract everything under D:\ .Double click on setup.exe to run in place repair.
      My Computer


  9. Posts : 1,747
    Windows 10 Home
       #9

    twhedbee said:
    Thanks. Will try and report.

    Keep us up to date with your progress. I have upgraded a number of computers, even remotely, to 10 Anniv by copying the ISO to the desktop then following the process in Brink's tutorial here, Option One -
    ISO and IMG File - Mount or Unmount in Windows 10 - Windows 10 Forums

    Mounting will yield a virtual drive, where you'll see the setup.exe to run in the explorer window that opens (same as if you inserted any CD or DVD and explored the contents) that looks like this -

    Need help fixing system files-windows_10_repair_install-1.png

    At this point, you will be at Step 4 of this tutorial (be sure to disable or uninstall 3rd party anti-virus) and just follow the rest, skipping Step 6-
    Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums

    The advantage of burning a DVD or USB from the ISO or media creation tool is that you can use it if the computer can't boot or start (you can see it has a boot folder), to reinstall or repair the OS should something disastrous happen. However, that's not your case, therefore, not necessary for an in place Repair. Good Luck
      My Computer


  10. Posts : 17
    Windows 10 x64 Home
    Thread Starter
       #10

    Taking topguncp's advice above, I am currently extracting the .iso to both a USB and my D: drive. As I understand it, reinstalling from the USB will do a clean install and wipe everything on the C: drive. Is that correct? I'm inclined to go that route since it seems it's time to "wash clean." Plus, as you said, I will have the USB in case of future problems. I sort of miss the days of just plugging in an actual DVD that you owned!

    Thanks again, mrgeek. I'll report back. -- Tom
      My Computer


 
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