New
#1
Windows 10 Issues
Hi All,
Recently i have upgrade my Windows 8.1 to Windows 10 Pro 10586.I use Intel McAfee Products as a antivirus server , to block usb and cd rom use "data lost prevention".But after installing DLP following issues happens.
- Mouse and keyboard freezes
- Task bar hidden
- Cortana hide
- Hang if system idles 5 mins
- Chrome hangs
- Outlook hangs
- Some times mouse work but nothing happens like i can't click on any application or do any thing
The above issue comes randomly not a every time so at a time of moment i just restart system manually / Hard boot.When i uninstall DLP 9.4 Windows works much fine.Unable to find any related logs/clue on event viewer.
I just raised an SR on McAfee they ask for "COMPLETE MEMORY DUMP" using "Forcing a System Crash from the Keyboard" so i just send DMP file and below is there response.
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"We have analyzed the Memory Dump and I could see following driver is causing the issue (refer attachments).
Dump Result:
"Probably caused by : kbdhid.sys ( kbdhid!KbdHidProcessCrashDump+1e0 )""
It seems like that issue is with Windows driver, I would request you to open a support ticket with Microsoft and share the same Memory Dump with them, please get the root cause analysis from Microsoft. So that, we can start the investigation further."
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In my small knowledge "kbdhid.sys" appears in log file due to CRASH system from Keyboard.
Question :
I do not able to understand Is it Windows issues ? or Due to McAfee DLP.
Kindly help in this regard.