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  1. Joined : Oct 2015
    Posts : 76
    Windows 10 build 10586.545
       13 Aug 2016 #1

    Laptop works, then hangs and goes into automatic repair


    Hi guys,

    is there a HW savvy guy here?
    I seem to have a problem, my laptop works ok then all of a sudden hangs, reboots and goes into recovery mode/automatic repair.

    could you recommend some software to test the HW part out?
      My System SpecsSystem Spec


  2. Joined : Oct 2015
    Posts : 76
    Windows 10 build 10586.545
       13 Aug 2016 #2

    P.s.

    A snip of all the hangs. It reports a power problem.

    Click image for larger version. 

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    I am still curious whether this is some software malfunction or a hardware problem.
    I took care of the issues revolving around various other mistakes reported by event viewer but other below I cant seem to figure out what they are related to.

    Can someone help me out?

    Click image for larger version. 

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      My System SpecsSystem Spec


  3. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       13 Aug 2016 #3

    Hi Marko1401,
    @Barman58 explained why your post won't be moved, which is also why I post here.

    Unfortunately, as you have a laptop we cannot test the hardware as much as possible with desktops.

    Please check Acer support page to make sure that your BIOS is up to date.

    Is what you do before your laptop hangs resource heavy? Does it take a lot of memory, CPU or disk?
    Does it rise the temperatures of the CPU and/or GPU? If so, what temperatures do they reach?

    Please read BSOD Posting Instructions and upload the zip, so we can have some in-depth look in your system.


    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.
    How to fill in your system specs:

      My System SpecsSystem Spec


  4. Joined : Oct 2015
    Posts : 76
    Windows 10 build 10586.545
       13 Aug 2016 #4

    axe0 said: View Post
    Hi Marko1401,
    @Barman58 explained why your post won't be moved, which is also why I post here.

    Unfortunately, as you have a laptop we cannot test the hardware as much as possible with desktops.

    Please check Acer support page to make sure that your BIOS is up to date.

    Is what you do before your laptop hangs resource heavy? Does it take a lot of memory, CPU or disk?
    Does it rise the temperatures of the CPU and/or GPU? If so, what temperatures do they reach?

    Please read BSOD Posting Instructions and upload the zip, so we can have some in-depth look in your system.


    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.
    How to fill in your system specs:

    Hi man, will fill out.

    As far as i know I have the latest bios update, from 2014 and from acer.
    Product support

    There is no specific action I can identify. I tested the memory out via the windows memory diag, and it turned out read/write ok.
    Can I do the same with my grap, cpu and ssd?

    Currently system runs resource heavy bacause it is getting through updates. (System restore does that)
    But hangs without warning as it did earlier. Its a black screen then a 10 second wait + reboot on its own.
    VERY IRRITATING. I use the laptop for digital marketing, and dont have something else on the desk to do my job, so I am going a bit crazy.
      My System SpecsSystem Spec


  5. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       13 Aug 2016 #5

    We don't suggest the built-in memory diagnostic feature, because our experience is that extern tests are better in identifying problems.
    We/our = BSOD team, I can't speak for everyone (the whole community) but I do know they (the team) have the same experience

    If you have a diagnostics setup in the boot options or in the BIOS you could run diagnostics test on your GPU, CPU & SSD.
    Else you could only run offline diagnostics on the SSD with chkdsk, for the GPU & CPU there are no offline tests.
      My System SpecsSystem Spec


  6. Joined : Oct 2015
    Posts : 76
    Windows 10 build 10586.545
       13 Aug 2016 #6

    axe0 said: View Post
    We don't suggest the built-in memory diagnostic feature, because our experience is that extern tests are better in identifying problems.
    We/our = BSOD team, I can't speak for everyone (the whole community) but I do know they (the team) have the same experience

    If you have a diagnostics setup in the boot options or in the BIOS you could run diagnostics test on your GPU, CPU & SSD.
    Else you could only run offline diagnostics on the SSD with chkdsk, for the GPU & CPU there are no offline tests.
    No diagnostic on boot, just checked. Ok which software should I use in your experience.
    If its a hardware problem then that's that. I just want to be sure.

    I scanned the SSD - no problems.
    So memory is ok, SSd is ok (atleast I think). Also, no malware.

    Just for a side note, if this is some kind of a virus i am going to find the guy who made it and kill him...slow.
      My System SpecsSystem Spec


  7. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       13 Aug 2016 #7

    How did you scan the SSD?
    What did you use to scan for malware?
      My System SpecsSystem Spec

  8.    13 Aug 2016 #8

    I had exactly the same thing happen on my toshiba a month or so ago, had me baffled, just wouldnt boot. Kept going into repair mode and then would quit.

    I took the battery out, plugged the power cable in and it booted up fine.

    obviously in my case the battery was pooched and somehow wasnt allowing the power cable to supply enough power to boot up

    weird, bought another battery , its been fine since
      My System SpecsSystem Spec


  9. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       13 Aug 2016 #9

    @Tacit, that would've been a dying battery based on your description as you may have figured

    @Marko1401, please open an admin command prompt and enter following command
    Code:
    powercfg /batteryreport /output %USERPROFILE%\Desktop\battery_report.html /Duration 14
    It will create a battery report on your desktop as HTML from the past 14 days, please zip it and upload it because it cannot be uploaded as the site does not support the extension
    Screenshots and Files - Upload and Post in Ten Forums - Windows 10 Forums
      My System SpecsSystem Spec


  10. Joined : Oct 2015
    Posts : 76
    Windows 10 build 10586.545
       14 Aug 2016 #10

    axe0 said: View Post
    How did you scan the SSD?
    What did you use to scan for malware?
    The ssd was scanned using chkdsk and reported no errors. Is there some other way?

    Malware - Malwarebites. In my opinion the best program for it.
    Virus - windows defender.

    It all came out clean. The laptop is working now, i do not know what the issue is
      My System SpecsSystem Spec


 
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