1.    03 Aug 2016 #1
    Join Date : Aug 2016
    Posts : 5
    Windows 10 Home

    sfc and dism don't complete successfully


    Hi,
    recently on my pc I have added a new ssd drive, moved the os to such drive, reorganized the partitions among ssd and hdd, moved files and programs accordingly, changed some drive letters. Everything seems to work fine, however when I try to check windows health something seems wrong (I translated the output):

    dism /online /cleanup-image /restorehealth
    Code:
    Version: 10.0.10586.0
    Image Version: 10.0.10586.0
    
    [==========================100.0%==========================]
    
    Error: 1392
    
    Directory or file is damaged and unreadable.
    
    Log: C:\WINDOWS\Logs\DISM\dism.log

    sfc /scannow
    Code:
    Starting system analysis. Please wait.
    
    38% completed.
    Windows resources protection: unable to execute the requested operation.
    So it seems that there are something really wrong but I have no idea about what is happening.

    Could you help me to figure out what's wrong and restore Windows health?

    Thanks.
      My ComputerSystem Spec
  2.    03 Aug 2016 #2
    Join Date : Jun 2015
    Posts : 12,670
    Windows 10 Pro

    Hi gygabyte017,

    Could you upload the disk log please
    If it is too large, try to zip it or upload it to a 3rd party uploader and post a share link in your next reply.
      My ComputersSystem Spec
  3.    03 Aug 2016 #3
    Join Date : Aug 2016
    Posts : 5
    Windows 10 Home
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Hi gygabyte017, Could you upload the disk log please If it is too large, try to zip it or upload it to a 3rd party uploader and post a share link in your next reply.
    Thank you, I've attached the log file for both sfc and dism. (if needed please consider only log lines relative to 03/08/16) logs.zip
      My ComputerSystem Spec
  4.    04 Aug 2016 #4
    Join Date : Jun 2015
    Posts : 12,670
    Windows 10 Pro

    Let's try something
    1. Please follow this post and download the tool.
    2. Please go to this link and download setup media
    3. When downloaded, mount the setup media
    4. Open the tool as administrator, else the tool won't work, and choose option 3
    5. There are 2/3 other options from which you can choose after choosing option 3, I let this choice up to you
    6. Let it finish, it may take a few hours depending on how big the problem is
      My ComputersSystem Spec
  5.    04 Aug 2016 #5
    Join Date : Aug 2016
    Posts : 5
    Windows 10 Home
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Let's try something
    1. Please follow this post and download the tool.
    2. Please go to this link and download setup media
    3. When downloaded, mount the setup media
    4. Open the tool as administrator, else the tool won't work, and choose option 3
    5. There are 2/3 other options from which you can choose after choosing option 3, I let this choice up to you
    6. Let it finish, it may take a few hours depending on how big the problem is
    Did it, same error and same message as before (1392) (after option 3 I choose option 1 recommended (attachment dism1.txt), then I retried with option 0 (attachment dism2.txt)).

    Thank you
    dism1.txtdism2.txt
      My ComputerSystem Spec
  6.    04 Aug 2016 #6
    Join Date : Jun 2015
    Posts : 12,670
    Windows 10 Pro
      My ComputersSystem Spec
  7.    04 Aug 2016 #7
    Join Date : Aug 2016
    Posts : 5
    Windows 10 Home
    Thread Starter

    I'm not sure, since this is a windows reinstall will I have to recustomize all the windows settings after that? Is there maybe a less invasive fix? Btw in your opinion what are those log errors related to?

    I tried also to upgrade win10 to the anniversary upgrade, hoping that it would have fixed some problems, but in the middle of the installation I got a rollback so I'm back to start.
      My ComputerSystem Spec
  8.    04 Aug 2016 #8
    Join Date : Jun 2015
    Posts : 12,670
    Windows 10 Pro

    Whenever you upgrade or reinstall Windows you of course need to reconfigure all customizations.

    The SFC was talking about not knowing the Windows folder what is not a good sign, there were many logs related to file corruption but I do not know a way to manually fix it as I'm not a specialist in Windows Update.

    How old is your current installation? Moving the OS to a different drive is not reinstalling or something FYI.
    I would like you to run chkdsk



    sfc and dism don't complete successfully Diagnostics Test sfc and dism don't complete successfully
     HDD TEST

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums
      My ComputersSystem Spec
  9.    08 Aug 2016 #9
    Join Date : Aug 2016
    Posts : 5
    Windows 10 Home
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Whenever you upgrade or reinstall Windows you of course need to reconfigure all customizations.

    The SFC was talking about not knowing the Windows folder what is not a good sign, there were many logs related to file corruption but I do not know a way to manually fix it as I'm not a specialist in Windows Update.

    How old is your current installation? Moving the OS to a different drive is not reinstalling or something FYI.
    I would like you to run chkdsk



    sfc and dism don't complete successfully Diagnostics Test sfc and dism don't complete successfully
     HDD TEST

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums
    Hi, I tried chkdsk on every partition and it showed no errors... So I took your advice to try the "Repair Install" and it worked perfectly, all problems are gone and after that I succeeded in upgrading to the "Anniversary Update".

    Thank you very much!

    (Unfortunately however, as side effect, I had to re-set most of windows settings and reinstall some drivers like audio and video)
      My ComputerSystem Spec
  10.    08 Aug 2016 #10
    Join Date : Jun 2015
    Posts : 12,670
    Windows 10 Pro

    You're welcome

    (Unfortunately however, as side effect, I had to re-set most of windows settings and reinstall some drivers like audio and video)
    That's something many have to deal with, but it is a one-time thing fortunately
      My ComputersSystem Spec

 


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