Windows 10: Random system freezes for weeks

**axe0** · 10 Jul 2016

The only thing enabled was a low power setting for the Intel graphics driver, not sure what it may affect but it is disabled now.

It seems to affect the visual at boot, when disabled it takes some time before the login screen shows up.

A test with this results in something interesting, disabled is the system freeze free for a few days, enabled occurs a freeze every few hours. For those interested I am talking about the RC6 optionality in the BIOS in Power Management.

Description from the manual

RC6(Render Standby)Allows you to determine whether to let the onboard graphics enter standby mode to decrease powerconsumption. (Default: Enabled)

**Arc** · 10 Jul 2016

Great found!
As the IGPU goes to standby, it freezes.

I am sure that it will be a very useful information in future.

Did a google search, got this ... the document deals with the question ... "Power or Efficiency?"
I would say "Stability". Everything else comes later.

**reddice** · 10 Jul 2016

Hard freezes when you can't even move the mouse is a sign of a bad hard drive. I had issues like this on two computers and replacing the hard drives fixed it. Also don't defrag them using Diskeeper or PerfectDisk both a waste of money. They wore out those hard drives.

**axe0** · 20 Jul 2016

Arc said:

Hello my friend.

Please use the VGA, INF and Management Engine from Gigabyte, as a test?

Done this, only the Management Engine fails to install everytime. I do not know why as the only error that I understand is 'fatal error occured during installation'. This happened also when I booted the system for the first time and installed the drivers.

New event logs attached
Attachment 91128

Next step, removing either of the memory sticks to see if that results in anything.

**Arc** · 20 Jul 2016

axe0 said:

Done this, only the Management Engine fails to install everytime. I do not know why as the only error that I understand is 'fatal error occured during installation'.

The prima facie cause of this might be a previously installed driver.
You may uninstall the previously installed driver in Device Manager > System Devices > Intel Management Engine > Driver Tab. Then try the installation once again.

**axe0** · 20 Jul 2016

That did not go very well, a different message appeared saying 'this system is not supported' or something in that way, rebooting throws the old error.

**Arc** · 20 Jul 2016

I dont even think that you are taking the driver for another board/rev.

Ty the installation in Safe Mode?

**axe0** · 20 Jul 2016

I dont even think that you are taking the driver for another board/rev.

A different revision version is impossible, there is only one

I'm fairly sure I have the right board, I've bookmarked the right one.

I'll try it in safe mode

**axe0** · 21 Jul 2016

I'm getting tired in troubleshooting this problem, as many others who are troubleshooting for weeks/months, I received another system freeze today...

Currently I have removed 1 of the sticks.

**Arc** · 21 Jul 2016

Please take the motherboard to the nearest Gigabyte service center, mate. Let them see the issue.

They are very prompt. They will identify the issue and resolve it very quickly. If they cannot resolve it, you will get a replacement. All it will take 3 to 7 days at the maximum.

Windows 10: Random system freezes for weeks

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