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  1.    19 Jun 2016 #21
    Join Date : Jun 2016
    Posts : 14
    Windows 10
    Thread Starter

    Quote Originally Posted by COMPUTIAC View Post
    Looking at the shot of your Task Manager I see a problem.
    I would remove Driver Genius, them run a scan with Malwarebytes if you have it.
    If you don't have it installed download it from here, opt out of the 30 day trial.
    Malwarebytes | Thank you for downloading Malwarebytes Anti-Malware
    Driver genius shouldn't be a problem, I installed after my problem arose, as well I have malwarebytes and other programs that help clean up my laptop. But I'll try it before I go back to windows 8.1.
      My ComputerSystem Spec
  2.    19 Jun 2016 #22
    Join Date : Jan 2014
    Get Off My Lawn
    Posts : 4,646
    Win10 Pro

    Quote Originally Posted by HartyMcFly View Post
    Driver genius shouldn't be a problem, I installed after my problem arose, as well I have malwarebytes and other programs that help clean up my laptop. But I'll try it before I go back to windows 8.1.
    Maybe read these.
    Windows 10 Forums - Search Results
    Driver Genius - Should I Remove It?
      My ComputersSystem Spec
  3.    19 Jun 2016 #23
    Join Date : Aug 2015
    Maine
    Posts : 38,440
    Windows10Pro 64Bit

    You should remove Driver Genius Completely from your system, and don't install ANY Driver update programs!! They always cause more trouble than their worth!!! Computiac is 100% Correct !!!
    After uninstalling that piece of crap, you should download AdwCleaner as soon as possible and let it run. This will help you find anything else that might be affecting your computer. Here is the link.
    http://www.bleepingcomputer.com/download/adwcleaner/
      My ComputersSystem Spec
  4.    19 Jun 2016 #24
    Join Date : Aug 2015
    Maine
    Posts : 38,440
    Windows10Pro 64Bit

    You should check on HP's website for your drivers, those drivers are made to work correctly on your laptop. Some of your problems could be because of installing drivers, that Driver Genius installed for you.
      My ComputersSystem Spec
  5.    19 Jun 2016 #25
    Join Date : Oct 2014
    Arnold, MD
    Posts : 28,956
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    Quote Originally Posted by COMPUTIAC View Post
    Quote Originally Posted by OldMike65 View Post
    You should remove Driver Genius Completely from your system, and don't install ANY Driver update programs!! They always cause more trouble than their worth!!! Computiac is 100% Correct !!!
    After uninstalling that piece of crap, you should download AdwCleaner as soon as possible and let it run. This will help you find anything else that might be affecting your computer. Here is the link.
    http://www.bleepingcomputer.com/download/adwcleaner/
    on both these posts! Apps like Driver Genius and the like are pure Snake Oil! Avoid like the plague!!!

    Back to your original problem.....heat

    I noticed you said you changed from the HP recommended power plan to High Performance. Was there a good reason to do that? Have not seen anywhere in this thread where you tried setting it back to HP Recommended, reboot, and see if it helps. Would suggest you at least give it a try. Quick, simple task that may help. Then again, may not. Can't hurt to try!
      My ComputersSystem Spec
  6.    19 Jun 2016 #26
    Join Date : Aug 2015
    Maine
    Posts : 38,440
    Windows10Pro 64Bit

    Good Suggestion f14tomcat, one more thing the OP said, it that he thought his CPU was overclocked. You Can Not Overclock any cpu on an HP Laptop or Desktop, the bios will not allow any overclocking on any HP product.
      My ComputersSystem Spec
  7.    19 Jun 2016 #27
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    Quote Originally Posted by f14tomcat View Post
    on both these posts! Apps like Driver Genius and the like are pure Snake Oil! Avoid like the plague!!!
    ...
    I wonder what else lurks under the covers ... what other questionable software might be on the machine.

    Quote Originally Posted by OldMike65 View Post
    You should check on HP's website for your drivers, those drivers are made to work correctly on your laptop. Some of your problems could be because of installing drivers, that Driver Genius installed for you.
    As a general rule - drivers from Windows Update work with Windows ..... period

    The ONLY reason to go to an OEM site is if
    1) Device Manager flags a device and you determine it is needed.
    I have a flagged device, but I don't need it, so it stays in the unknown category.

    2) Your machine exhibits behavior that the vendor has listed as fixed in a more recent driver.
    Sure sometimes an updated driver fixes an issue not listed, but sometimes a reinstall of the same driver fixes the issue.
    bit-rot and all that


    HartyMc: Please laucnch a Command Prompt (Admin) and enter the following command:

    wmic product get name,version /format:csv > %TEMP%\listInstalled.txt

    and attach %TEMP%\listInstalled.txt to a new post.

    Thanks
      My ComputerSystem Spec
  8.    19 Jun 2016 #28
    Join Date : Aug 2015
    Maine
    Posts : 38,440
    Windows10Pro 64Bit

    This could be a subjective Bill, as I prefer to get SOME of my drivers from the Manufacturer, always have. Windows update can install old drivers, seen it happen to me more than once!! Getting your drivers from the company that made your computer Will NEVER harm your system!!! Same for any graphics card that you install, you should get them thru only that manufacturer that made the gpu card and NOT MS. But I'm sure their are different opinions on this subject. I prefer getting them from the manufacturer when its possible.
      My ComputersSystem Spec
  9.    19 Jun 2016 #29
    Join Date : Oct 2014
    Arnold, MD
    Posts : 28,956
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    Quote Originally Posted by Slartybart View Post
    I wonder what else lurks under the covers ... what other questionable software might be on the machine.


    As a general rule - drivers from Windows Update work with Windows ..... period

    The ONLY reason to go to an OEM site is if
    1) Device Manager flags a device and you determine it is needed.
    I have a flagged device, but I don't need it, so it stays in the unknown category.

    2) Your machine exhibits behavior that the vendor has listed as fixed in a more recent driver.
    Sure sometimes an updated driver fixes an issue not listed, but sometimes a reinstall of the same driver fixes the issue.
    bit-rot and all that


    HartyMc: Please laucnch a Command Prompt (Admin) and enter the following command:
    wmic product get name,version /format:csv > %TEMP%\listInstalled.txt

    and attach %TEMP%\listInstalled.txt to a new post.

    Thanks
    Bill, just a suggestion...change your command line to:

    wmic product get name,version /format:csv > %userprofile%\desktop\listInstalled.txt

    He may not know how to maneuver in appdata...TC
      My ComputersSystem Spec
  10.    19 Jun 2016 #30
    Join Date : Aug 2015
    Maine
    Posts : 38,440
    Windows10Pro 64Bit

    Added to my archive TC
      My ComputersSystem Spec

 
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