This, I think, is part of our problem somehow. The W10 that you are on now - was that upgraded from W7 or W8? It does not appear to me that the system came with W10 on it from Dell.
I thought that I would get rid of that partition, but it doesn't show up. When I boot up though I'm asked to choose which to run
So you have 2 restore points now. Okay.
Actually, I created another Restore Point this morning while you were waking up. Also I just updated CCleaner
Thanks. Just to explain what I am looking at here: I had a couple of systems dual-booting at one time with XP and W8. Because XP would tamper with some of the W8 files, I was forced to hide the partitions from each other. I initially verified this problem by watching my restore points in W8 disappear every time I came back to it from the XP partition. Also, I have seen "updated" systems carryover baggage to W10, especially from W7, so this is a consideration as well.
OK back again.
Could not go into XP. Black screen said that there was a conflict on the disc and it could not open etc. then it took me back to the page to choose OS . Yes my restore points are still there. And here is another copy of the CC install txt.
I would like to try and get things sorted without doing a clean install; I'm sure you prefer that scenario as well. I will do my best, but please keep in the back of your mind that the clean install may become necessary as the last resort.
If you're not using these, then this is the list of programs I recommend uninstalling:
Consumer In-Home Service Agreement Dell Inc. 3/9/2011 375 KB 2.0.0
(Unless you are paying for an extended warranty for your W10 through Dell somehow?)Dell DataSafe Local Backup Dell 3/9/2011 357 MB 9.4.60
Dell DataSafe Local Backup - Support Software Dell 3/9/2011 9.4.60
Dell Getting Started Guide Dell Inc. 3/9/2011 2.99 MB 1.00.0000
Dell Marketplace Webslice IE8 Nextjump Inc 3/9/2011 15.0 KB 8.0
Dell MusicStage Fingertapps 3/9/2011 86.5 MB 22.214.171.124
Dell PhotoStage ArcSoft 3/9/2011 143 MB 126.96.36.199
Dell Stage Fingertapps 3/26/2011 45.9 MB 188.8.131.52
Dell VideoStage CyberLink Corp. 3/9/2011 31.0 MB 184.108.40.2061
eBay eBay Inc. 3/9/2011 1.69 MB 1.4.0
(All the Epson printer software if that printer no longer exists)
Get Office Microsoft Corporation 3/18/2016 17.6811.23771.0
Get Skype Skype 3/10/2016 220.127.116.11
GoToAssist Corporate Citrix Online, a division of Citrix Systems, Inc. 3/17/2011 4.30 MB 18.104.22.1685
Microsoft Office 2000 SR-1 Professional Microsoft Corporation 9/6/2011 146 MB 9.00.3821
My Dell PC-Doctor, Inc. 3/17/2016 182 MB 3.3.6280.92
Nitro Reader 3 Nitro 4/5/2013 203 MB 22.214.171.124
Oracle VM VirtualBox 4.1.4 Oracle Corporation 10/28/2011 154 MB 4.1.4
(update as this is old- it's on v5 now)Palm Desktop by ACCESS Palm, Inc. 3/28/2011 140 MB 126.96.36.199
PC Wizard 2010.1.96 CPUID 9/9/2011 8.07 MB
PNotes 8.0.110 Andrey Gruber 11/12/2011 2.93 MB 8.0.110
Quicken 2004 Intuit 7/3/2014 61.1 MB 13.00.0000
(You have Q2014 on here - do you need Q2004?)QuickTime 7 Apple Inc. 1/14/2016 95.3 MB 188.8.131.52
(No longer supported by Apple-security risk)Skype Toolbars Skype Technologies S.A. 3/9/2011 10.7 MB 1.0.4051
(? no company name, version or install date - may not uninstall properly either)System Checkup 3.4 iolo technologies, LLC 4/24/2013 11.5 MB 184.108.40.206
TrustedID TrustedID 3/9/2011 270 KB 5.0
Windows Media Player Firefox Plugin Microsoft Corp 2/2/2012 296 KB 220.127.116.11
(This plugin is no longer maintained by MS. If you must use it, see here
. But, it will be a security consideration.)
Tthe following two are no longer supported by MS not sure why they are on the system? MSXML 4 is at Service Pack 3 now; MSXML itself is supported by MS at v5 now. Are they needed perhaps for the old version of QuickBooks? This page shows a list of MSXMLs and what programs they come with.
Manual updates can be found here.
MSXML 4.0 SP2 (KB954430) Microsoft Corporation 3/17/2011 2.55 MB 4.20.9870.0
MSXML 4.0 SP2 (KB973688) Microsoft Corporation 3/17/2011 2.67 MB 4.20.9876.0
Not sure I would uninstall them, but instead try to update.
Next, we'll have to get rid of that XP partition and fix your boot issues. But, first things first. And, we'll probably need to manually back up your data before we do that.